The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
I have received the boxes of scalpel blades opened and all scattered around the package, when I opened the package they all fell on the floor. You buy sterile scalpel blades and they arrive like this.
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Response from Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and putting solutions in place so that it does not happen again. A colleague will contact you.
A
Arturo S.
Rating: 3 out of 5
following a purchase from 14/06/2023
PRODUCT TAKES A LONG TIME TO ARRIVE
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Oliverio Lopes Gonçalves L.
Rating: 3 out of 5
following a purchase from 04/04/2023
The name on the delivery address was incorrect. The transporter did not deliver to the indicated address, raised problems and delivered to another location.
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Miguel R.
Rating: 3 out of 5
following a purchase from 10/04/2023
Product ok....but since it was not wrapped, it has arrived with dirt rubbing, I imagine from the transport....
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 27/03/2023
The only bad thing is that I asked a question regarding shipping costs and did not receive an answer.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 02/03/2023
The order arrived 4 days after ordering it, the carrier did not call me when it arrived at the address and since he was not at home on his own, he left it at a neighbor's house who has not been home for a few days and I was unable to pick up the order. All unfortunate
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/02/2023
The app does not store items in the cart for more than one day.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 23/01/2023
The products are of very good quality but reviewing the invoice I have seen that you apply a 21% VAT to the shipping costs that already seem to me to exceed 6.90€, I thought that more than 16€ for a bunetera that costs 7.70 in catalog, is to spend on shipping and VAT, I would like that the prices carry the VAT on the page and the catalog.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/01/2023
The order has taken almost a week to be served. And an order of 500 euros and it is not accompanied by a measly sample of cream.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 01/09/2022
It takes too many days from the time I place my order to the time it arrives.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 27/06/2022
the experience on the customer website is not good, it is hard to find what you want even if you know it is on the web, then they do not inform you if there is stock or not and the surprise is when they deliver the goods, of course if you have paid in advance then you have to claim the amounts of the undelivered, it is not solved automatically.... in short it is not comfortable.
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Response from Herbitas
Hello Oliver, we are sorry to hear that your experience was not entirely satisfactory. On the web we have a specific search engine to find products quickly but if you could tell us the problems you have encountered when using it, it would help us to improve. Thank you for shopping at Herbitas and if we can help you to make your next purchase perfect, do not hesitate to let us know.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 24/05/2022
It was not delivered to the unloading house! Foi entregue na morada de faturação
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/05/2022
In our shipments to Portugal, we always include the tax. We have to be always to link to warn. Delivery somewhat delayed.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/05/2022
Shipping costs are excessive.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 19/04/2022
I received the liquid disinfector half broken and half the liquid out of the box....
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/03/2022
I have not received the first item, Palmilla TFI (code 15.023.66). 3 units. As soon as you can send them to the same address. Thank you.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 10/03/2022
The spatula that was brought to me was not the same as the one published on the website.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 25/01/2022
In the last two orders, the sheets that are placed on the legs are either defective or have been exposed to the sun, the plastic remains adhered and does not fulfill its waterproof function.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/01/2022
Lately it takes me a long time for my orders to arrive. I have the clinic in Alicante and they take longer to arrive from Valencia than from any other point of pais🤦️🤦️.
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Response from Herbitas
Hello Estela! We have forwarded your complaint to our transportation companies. We have reviewed your case specifically and it coincided with times of more sick leave due to covid. We are sorry for the inconvenience. Thank you for your comment, it helps us to improve. Best regards,
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 28/11/2021
They have been mistaken in scalpel blades
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 23/11/2021
My order was correct, but they did not give me the promotion that came in the brochure and also did not check the load, since one of the creams I ordered came in the sealed package but it is empty. It is a product that I cannot sell.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/11/2021
The big problem with herbitas is the after-sales service.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 06/10/2021
Delivery of the order to another address, I have to go to another address to pick up the package.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 01/10/2021
It is slow, lacking a more interactive relationship with previous orders which would greatly facilitate subsequent orders.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 26/08/2021
It takes longer and longer for the order to arrive and the delivery is made at any time, more than once when I am closed and they have had to leave it somewhere else or come back another day.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 23/08/2021
The boxes of the bandages are broken and the adhesive plasters come without their boxes. I really like to buy from you but these things put me off. I have placed a large order for them to come in this state.
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Response from Herbitas
Good morning, We have taken note of your opinion and we will talk to the transport company to ensure that the boxes arrive in optimum condition.
As for the plasters that have not arrived in a box, the reason is because these products arrive in hospital format. We try to make it easy for the professional to buy them in unit formats, but they do not come in boxes. However, we take note of your comment to look for new formats that do not make the product more expensive and are more suitable. We are sorry for the inconvenience caused.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 14/07/2021
I have bought these same sizes several times being so far very satisfied with the purchase and recommending to my colleagues, but this time I do not know if it is manufacturing defect or another batch but the sizes fall apart and are of very low quality. Could you help me? Order, delivery correct.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 11/03/2021
Very bad, the package has still not arrived and on two occasions I have been called twice telling me that the delivery man was on his way to ensure that someone was at the destination and every day there has been someone.... I have even checked the doorbell and address on several occasions. Very displeased with the service.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 03/01/2021
Delays a long time in serving the products
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 22/12/2020
The order was placed on the 22nd and today, the 29th, we still have not received it... it's excessive...
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Response from Herbitas
Good afternoon, our customer service department tells us that they have contacted you to let you know that the order has already been shipped and that we are following up with the shipping company to try to get it to you as soon as possible.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 28/11/2020
I love shopping at Herbitas but my last 2 orders were quite delayed, the last one I was waiting more than 10 days ... when it says that delivery is in 2-3 working days ... otherwise and with respect to Herbitas a 10.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 08/12/2020
Tardaram delivery of the mercadoria, while the site is good.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/12/2020
Very bad service with transportation
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 28/11/2020
Very dissatisfied with my experience with them. One of the products of the order that I bought with an interesting discount, they have not sent it to me because " not in stock" (On the web if it appears in stock, but now without discount) In addition the rest of the order arrived late and the masks of terrible quality, the first broken when I took it out of the box.
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Response from Herbitas
Good morning, we have received your feedback and we would like to solve it.
First of all, we would like to apologize for the stock out in the days you placed your order.
We have created a special coupon for you, which you can use in your next order, so that you can purchase the product Dermafeet Urea 10, reference 6131, with the same offer you had on December 28th. We hope that our solution can change your mind and keep on trusting Herbitas. Thank you very much.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/11/2020
You have not warned me that there is no stock of some things I have ordered and they have not arrived. I will try to order it in the next order but ideally it should arrive as soon as it is available.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 28/06/2020
I do not see well that we are not sold boxes of gloves and only under a kit that you have prepared, when in our work it is essential to use new gloves with each patient and you are "specialist distributors" in the health field, therefore you should give us that service.
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Response from Herbitas
Good morning Javier, we are sorry for the inconvenience. Currently, due to the great demand, we do not have the gloves sale available via web, however, as soon as we have it available again, we will let you know.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 08/06/2020
The only problem is that if they do not have a product available, they should notify you, and not send the order without that product saying that you should order it in the next order. And if it is a product that I need urgently, maybe I have ordered it from you and not from another laboratory because you had it at the beginning and then it turns out that you do not have it.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/05/2020
We have not received the order yet
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 13/03/2020
Part of the order was not sent to me and they did not inform me that they were out of stock. I had to call them to confirm that they were not going to send it.
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C
Comprador verificado
Rating: 1 out of 5
following a purchase from 12/03/2020
A large part of the order was not received. You place an order online, pay for it and when it arrives you realize that you are missing practically the entire order and without the possibility of receiving it again. A scam or a rip-off, depending on how you look at it.
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