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Rating: 1 out of 5
My level of satisfaction with the service I have received from Herbitas is currently very low. I have been a Herbitas customer for more than 20 years, and throughout this time we have maintained a satisfactory business relationship. I received my first order, placed through your website, correctly and without any issues. However, two days later I placed a second order by email, and after a week I still have not received any response or confirmation from you. During this week, I have sent several emails requesting information and confirmation of the order, but have received no response. I believe that, after more than 20 years as a customer, this lack of attention and communication is difficult to understand and is a great disappointment. What bothers me most is not the delay in the order, but the lack of response to my emails. This situation directly affects my professional activity and the commitments I have made to my own customers. I regret that, after so many years of working together, I have to consider stopping doing business with you over a situation that could have been resolved simply by replying to an email.
Translated reviews
Response from Herbitas
Good morning, Águeda:
First of all, we would like to apologize for the delay in responding and for the inconvenience caused. We fully understand your frustration, especially after more than 20 years of trusting Herbitas.
After reviewing what happened, we have confirmed that your order was sent to our administration email address instead of [email protected], which is the channel designated for processing orders. This, together with the fact that our premises were closed from October 9 to 12 for public holidays, contributed to the delay in processing your order and responding to you.
Nevertheless, we are aware that this does not excuse the lack of communication, and we sincerely regret not having responded to you in a timely manner.
We greatly value the trust you have placed in us over so many years, and we are saddened that this situation has affected your experience with Herbitas.
Thank you for bringing what happened to our attention, as it helps us identify areas we need to improve to prevent situations like this from happening again.
Thank you very much for your understanding and for all these years of trust.
First of all, we would like to apologize for the delay in responding and for the inconvenience caused. We fully understand your frustration, especially after more than 20 years of trusting Herbitas.
After reviewing what happened, we have confirmed that your order was sent to our administration email address instead of [email protected], which is the channel designated for processing orders. This, together with the fact that our premises were closed from October 9 to 12 for public holidays, contributed to the delay in processing your order and responding to you.
Nevertheless, we are aware that this does not excuse the lack of communication, and we sincerely regret not having responded to you in a timely manner.
We greatly value the trust you have placed in us over so many years, and we are saddened that this situation has affected your experience with Herbitas.
Thank you for bringing what happened to our attention, as it helps us identify areas we need to improve to prevent situations like this from happening again.
Thank you very much for your understanding and for all these years of trust.