Customer reviews of Herbitas

We sincerely apologize for your discomfort and the experience described. We want to clarify that our company sells exclusively to professionals, as indicated visibly at the top of the website and on all its pages.

We regret that this information was not taken into account at the time of purchase. As soon as we detected that the order did not meet this requirement, it was canceled and the refund was processed, which has already been completed. The time it takes for the amount to reflect in your account depends solely on the bank, and it may vary depending on the bank.

Regarding communication, we take note of your comments to improve our customer service and regret if the treatment received was not as expected.

We appreciate your opinion and reiterate our apologies for the inconveniences caused. We remain at your disposal for any additional clarification.

Hello Jordi,
As my colleagues from the orders department contacted you at the time, due to a stock break of the requested pliers during the Black Friday period, it was not possible to send your order. For this reason, a full refund of the amount paid was processed.
We apologize for the inconvenience caused and appreciate your understanding. We are at your disposal for any other questions or needs you may have.

Hello Javier,

Thank you very much for taking the time to leave us your feedback.

We sincerely apologize for the delay in the delivery of your order. During the Black Friday period, we received an exceptional volume of purchases and, in addition, the transport agencies also experienced delays due to the high demand during those dates. This caused some shipments, like yours, to take longer than usual.

We appreciate your patience and are glad that our sales representative could bring you the order personally so that you could have it as soon as possible. We are working to ensure that situations like this do not happen again and to always provide you with the best service.

Thank you again for your trust. We are at your disposal for anything you need.

We are very sorry for the inconveniences you have had with your order. This does not represent the level of quality and service we want to offer. Please contact us at [email protected]
so we can review your case and offer you a solution as soon as possible.

Thank you for your understanding and for giving us the opportunity to improve.