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A
Rating: 5 out of 5
Everything perfect
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Reviews 1, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Fast shipping
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B
Rating: 5 out of 5
Fast! And professional! Whenever I need something urgent for my clinic, I call them, they never fail.
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C
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
It has a wide catalog with quality items at reasonable prices
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M
Rating: 5 out of 5
Very good, precise and available
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O
Rating: 5 out of 5
Everything has gone great
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A
Rating: 4 out of 5
fast, good and quality
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Z
Rating: 5 out of 5
The package arrived in perfect condition and all the material as well.
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N
Rating: 5 out of 5
I had a problem with the shipping method because I accidentally marked pickup at the physical location and I contacted them and they solved it quickly. The day after the call I received the package.
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B
Rating: 5 out of 5
yes thank you
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K
Rating: 5 out of 5
Great service, quick delivery. I’ll definitely be ordering again
E
Rating: 4 out of 5
Satisfied with the order.
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G
Rating: 5 out of 5
Everything perfect
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J
Rating: 1 out of 5
I still haven't received half of the order.
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M
Rating: 1 out of 5
Very disappointed. Every time I buy there are more failures, if it's not because of the quality of the product, it's because part of it is missing.
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Response from Herbitas
Hello María Elena,
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and are constantly working to improve our services. Please contact us directly at [email protected] so we can resolve any issues you may have had. Your satisfaction is very important to us.
Sincerely,
The Herbitas team.
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and are constantly working to improve our services. Please contact us directly at [email protected] so we can resolve any issues you may have had. Your satisfaction is very important to us.
Sincerely,
The Herbitas team.
C
Rating: 5 out of 5
Fast and good products
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M
Rating: 5 out of 5
Good service but the shipping costs are very high
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J
Rating: 4 out of 5
The order was complete, but they brought it to me on 2 different days. I set the schedule of the clinic and they delivered it just when it was closed. I saw it through the window and opened the blind. The box of the package came with a dent on the side but luckily nothing was broken.
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A
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
speed and efficiency.
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M
Rating: 5 out of 5
Fast service and good prices
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R
Rating: 5 out of 5
Good morning customer service, courteous and patient even with the incapable like me and quick with the orders
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A
Rating: 5 out of 5
Fast service and everything arrived in optimal condition. Thank you
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R
Rating: 4 out of 5
Everything is in good condition,
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O
Rating: 5 out of 5
As always since I became a customer...speed, efficiency, price, quality..
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A
Rating: 1 out of 5
They forgot to include products in the order.
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Response from Herbitas
We sincerely apologize for the inconvenience with your order. Our goal is to provide a complete and satisfactory service, and clearly this time we did not achieve that. Please contact us via direct message at [email protected] to resolve it as soon as possible. Thank you for your understanding!
A
Rating: 5 out of 5
all good
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I
Rating: 4 out of 5
We received the order; however, they billed items that did not arrive. I have already requested the correction. We await a response. Thank you.
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Response from Herbitas
Hello Inês,
Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.
We greatly appreciate your patience and understanding.
Sincerely,
Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.
We greatly appreciate your patience and understanding.
Sincerely,
G
Rating: 5 out of 5
Quality products. First-class service. Although I do not live on the European continent and my purchases are of small amounts, I always receive human and business excellence.
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F
Rating: 5 out of 5
impeccable
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E
Rating: 5 out of 5
Great products at a fair price with often discounts opportunities
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A
Rating: 5 out of 5
Speed in the delivery of the order
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E
Rating: 5 out of 5
Good
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E
Rating: 5 out of 5
very good purchase
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M
Rating: 5 out of 5
Good service, fast, good products, a 10
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D
Rating: 5 out of 5
Very fast and no problem with the delivery at the pickup point
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S
Rating: 5 out of 5
convenient, fast shipping, excellent quality
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J
Rating: 1 out of 5
I have not received the order
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Response from Herbitas
Hello, we are very sorry for the delay and the inconvenience caused.
First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.
From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.
Best regards.
First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.
From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.
Best regards.
J
Rating: 5 out of 5
Quality
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