Customer reviews of Herbitas

We sincerely apologize for the inconvenience with your order. Our goal is to provide a complete and satisfactory service, and clearly this time we did not achieve that. Please contact us via direct message at [email protected] to resolve it as soon as possible. Thank you for your understanding!

Hello Inês,

Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.

We greatly appreciate your patience and understanding.

Sincerely,

Hello, we are very sorry for the delay and the inconvenience caused.

First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.

From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.

Best regards.

Hello! Thank you very much for your comment.

We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.

We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.

Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.

Hello, thank you for your comment.

We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.

We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.

We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.

Thank you for your trust and for helping us improve.

Best regards,
Herbitas Laboratories Team

Hello, we deeply regret the experience you have had with us.

We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.

We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.

We appreciate your comment and the opportunity you give us to improve.

Best regards,
Herbitas Laboratories Team