The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
I am a registered user on your website and I have purchased several times from your store. I changed my address over a year ago and it is correctly updated in my profile. However, in my last purchase, I received an invoice with the old address. I didn't even imagine that you still kept outdated data! Now it turns out that they are not responding on WhatsApp. I work all day and I don't have time to go in person to demand something as basic as an invoice with the correct address, which is already registered in your system. I asked you to send me the corrected invoice by email and so far, absolute silence.
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Response from Herbitas
Hello! Thank you very much for your comment.
We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.
We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.
Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.
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CARMEN P.
Rating: 5 out of 5
following a purchase from 13/05/2025
ALL CORRECT
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Ortopedia S.
Rating: 5 out of 5
following a purchase from 05/05/2025
The order arrived in good condition within the agreed timeframe.
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FCO. JAVIER T.
Rating: 5 out of 5
following a purchase from 09/05/2025
Good service and quality
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JAVIER R.
Rating: 4 out of 5
following a purchase from 26/04/2025
We are happy with the service, it could perhaps be faster, 24-48 hours, but otherwise very good.
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Antonio S.
Rating: 5 out of 5
following a purchase from 22/04/2025
Everything perfect
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ORTOPEDIA TRAM HOSPITAL O.
Rating: 4 out of 5
following a purchase from 09/04/2025
The after-sales service is quite improvable. No one was interested in calling to check that we had received the equipment correctly, to ask if we had any issues when starting it up, if everything was fine...
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Podología Punto Es SLU P.
Rating: 5 out of 5
following a purchase from 07/04/2025
I am satisfied with the purchase, and especially with the delivery time. It has improved a lot. Congratulations.
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Núria P.
Rating: 5 out of 5
following a purchase from 11/04/2025
Everything is perfect and as expected.
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Beatriz L.
Rating: 4 out of 5
following a purchase from 03/04/2025
Everything is correct. If I had to mention something, for orders over €250 they used to give lollipops, but in my last 2 orders I haven't been lucky. Always on time, that's for sure.
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JULIA C.
Rating: 1 out of 5
following a purchase from 01/04/2025
I sent an email with the transfer receipt on the same day I made it, two days later they wrote to me to say they would send me the account number to make the transfer and complete my purchase. I replied that I had already sent them an email with the receipt and then I had to call two days later as I did not receive a response.
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Response from Herbitas
Hello, thank you for your comment.
We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.
We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.
We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.
Thank you for your trust and for helping us improve.
Best regards,
Herbitas Laboratories Team
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Ana C.
Rating: 1 out of 5
following a purchase from 31/03/2025
Fatal, a disappointment from Herbitas since after more than a week I have neither received the package nor the refund nor even an apology. It has hindered my work and my seriousness towards my patients as I have not been able to perform my job. I will never buy from this company again. Disappointing
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Response from Herbitas
Hello, we deeply regret the experience you have had with us.
We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.
We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.
We appreciate your comment and the opportunity you give us to improve.
Best regards,
Herbitas Laboratories Team
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María Jesús R.
Rating: 5 out of 5
following a purchase from 31/03/2025
Very satisfied with the order and delivery on time.
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ALVARO DAVID P.
Rating: 4 out of 5
following a purchase from 31/03/2025
Everything is correct
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Francisco S.
Rating: 5 out of 5
following a purchase from 31/03/2025
Fast and everything perfect
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Ángeles F.
Rating: 4 out of 5
following a purchase from 28/03/2025
Very good service
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Maria Concepcion S.
Rating: 5 out of 5
following a purchase from 29/03/2025
Fast and correct shipping
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RAMON M.
Rating: 5 out of 5
following a purchase from 27/03/2025
Speed and efficiency
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Yolanda C.
Rating: 5 out of 5
following a purchase from 27/03/2025
Good
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enrica daniela M.
Rating: 5 out of 5
following a purchase from 27/03/2025
Great products at good prices
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Alberto G.
Rating: 5 out of 5
following a purchase from 25/03/2025
Everything is correct, fast shipping
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MARTA G.
Rating: 5 out of 5
following a purchase from 25/03/2025
Online shopping is very easy
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Mª Elena Andujar Aparicio A.
Rating: 1 out of 5
following a purchase from 06/03/2025
In the penultimate order, I received two phenolic foams in poor condition, I complained and they told me they would send them with the next order, nothing has arrived except what I ordered.
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Gorka C.
Rating: 1 out of 5
following a purchase from 19/03/2025
One of the things I ordered was biological control vials (10 units). I received 9. Their solution: a 10% discount if I place another order for vials.
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Gemma L.
Rating: 5 out of 5
following a purchase from 18/03/2025
Everything arrived correct and on time
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Emanuel Joaqim Antunes M.
Rating: 4 out of 5
following a purchase from 16/03/2025
Satisfied
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MERCUSOT S.
Rating: 5 out of 5
following a purchase from 16/03/2025
Everything is perfect
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Verónica O.
Rating: 5 out of 5
following a purchase from 14/03/2025
Always effective
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M Lurdes V.
Rating: 5 out of 5
following a purchase from 09/03/2025
Always effective
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Alejandra J.
Rating: 1 out of 5
following a purchase from 11/03/2025
On March 11, I placed an order and today, March 24, I still have not received the complete order.
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CRISTINA G.
Rating: 5 out of 5
following a purchase from 10/03/2025
Very good
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emanuele F.
Rating: 5 out of 5
following a purchase from 10/03/2025
Toppp
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Alberto E.
Rating: 5 out of 5
following a purchase from 07/03/2025
.
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CINZIA P.
Rating: 5 out of 5
following a purchase from 07/03/2025
Excellent service
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Emilio D.
Rating: 5 out of 5
following a purchase from 05/03/2025
Everything perfect
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Diana F.
Rating: 5 out of 5
following a purchase from 26/02/2025
A 10 every time.
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Axelle M.
Rating: 5 out of 5
following a purchase from 24/02/2025
Great products and delivery in record time!
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Isabel N.
Rating: 5 out of 5
following a purchase from 10/02/2025
Everything is perfect. Thank you very much
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SILVIA E.
Rating: 5 out of 5
following a purchase from 16/02/2025
Very good
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MARIA DEL CARMEN S.
Rating: 5 out of 5
following a purchase from 12/02/2025
good
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