Customer reviews of Herbitas

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Emanuel Joaqim Antunes M.

Rating: 4 out of 5

Published on 26/03/2025 à 19h28 following a purchase from 16/03/2025

Satisfied

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Alejandra J.

Rating: 1 out of 5

Published on 24/03/2025 à 09h08 following a purchase from 11/03/2025

On March 11, I placed an order and today, March 24, I still have not received the complete order.

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elea A.

Rating: 1 out of 5

Published on 23/02/2025 à 17h00 following a purchase from 13/02/2025

Order received 1 product out of two no response no refund shipping fees outrageously the conclusions company to avoid

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Response from Herbitas Published on 03/03/2025

Hello,

We are sorry for this situation and understand your dissatisfaction. After consulting our administrative department, we confirm that the refund has already been processed.

Please feel free to check your bank account and contact us if you need more information. We remain at your disposal for any questions.

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Mazzoni Guerreschi D.

Rating: 4 out of 5

Published on 27/01/2025 à 22h49 following a purchase from 17/01/2025

All perfect

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Oscar R.

Rating: 4 out of 5

Published on 24/01/2025 à 20h28 following a purchase from 14/01/2025

They have a wide variety of quality products most of them, but it would be nice if they had headquarters in Valencia city to pick up the products at no cost.

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Ortopedia S.

Rating: 4 out of 5

Published on 03/01/2025 à 11h58 following a purchase from 24/12/2024

All correct with the purchase order. Delivery time could be improved. 4-5 working days.

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Purificación I.

Rating: 1 out of 5

Published on 19/12/2024 à 13h07 following a purchase from 09/12/2024

It took many days to receive the order

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Response from Herbitas Published on 23/12/2024

We sincerely regret the delay in the delivery of your order. We know how important it is to receive your products on time and we understand your discomfort. During Black Friday, the volume of orders exceeded our expectations, which unfortunately generated some delays in deliveries.

We apologize for any inconvenience this may have caused you and assure you that we are working to improve our processes to prevent similar situations from happening again.

Best regards,

R

Ramón M.

Rating: 4 out of 5

Published on 12/12/2024 à 23h50 following a purchase from 01/12/2024

I would like to receive the invoice by mail

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GOYO J.

Rating: 1 out of 5

Published on 09/12/2024 à 20h27 following a purchase from 29/11/2024

I have not even received the order

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Maria B.

Rating: 4 out of 5

Published on 09/12/2024 à 11h47 following a purchase from 29/11/2024

well

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Nadia R.

Rating: 1 out of 5

Published on 06/12/2024 à 17h33 following a purchase from 26/11/2024

I did not receive the product in good condition nor the invoice.

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GEMMA F.

Rating: 4 out of 5

Published on 28/11/2024 à 22h54 following a purchase from 18/11/2024

valid

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María Julia A.

Rating: 4 out of 5

Published on 13/09/2024 à 15h52 following a purchase from 05/09/2024

The order has arrived correctly, but compared to other companies they take longer.

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AURORA B.

Rating: 4 out of 5

Published on 05/08/2024 à 10h36 following a purchase from 04/07/2024

Correct page, easy to use.

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Paula S.

Rating: 4 out of 5

Published on 21/06/2024 à 14h43 following a purchase from 22/05/2024

Page correct, but the customer service leaves a lot to be desired.

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David F.

Rating: 4 out of 5

Published on 17/06/2024 à 10h16 following a purchase from 17/05/2024

All correct .

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Cristina M.

Rating: 4 out of 5

Published on 23/04/2024 à 09h38 following a purchase from 19/03/2024

good quality/price

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Patricia M.

Rating: 4 out of 5

Published on 23/03/2024 à 23h39 following a purchase from 22/02/2024

all ok

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elisa R.

Rating: 1 out of 5

Published on 25/10/2023 à 16h50 following a purchase from 25/09/2023

All the bottles were damaged and alcohol was leaking out of the bottles. I think you were aware of this as they tried to cover it with tape. A disappointment

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Response from Herbitas Published on 25/10/2023

We have received your feedback and we will proceed to investigate what could have happened with your order and if it could have been damaged in transit. Our manager will contact you tomorrow. We are sorry that your order did not arrive in optimal conditions. We appreciate your feedback, it helps us to improve.

J

Jairo M.

Rating: 4 out of 5

Published on 03/10/2023 à 21h41 following a purchase from 03/09/2023

Well

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María Elisa M.

Rating: 4 out of 5

Published on 18/09/2023 à 00h28 following a purchase from 16/08/2023

Fast and efficient. I only miss a way of communication and professional advice prior to the choice of products.

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Laura M.

Rating: 4 out of 5

Published on 21/07/2023 à 09h24 following a purchase from 06/07/2023

intuitive

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GEMMA F.

Rating: 4 out of 5

Published on 20/07/2023 à 13h08 following a purchase from 13/07/2023

well

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Carlos B.

Rating: 1 out of 5

Published on 12/07/2023 à 14h12 following a purchase from 05/07/2023

The last three shipments have either not arrived complete or have arrived damaged. Every time there has been this kind of problem I have asked to please stop it from happening, and it keeps happening....

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Response from Herbitas Published on 20/07/2023

Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to find out what happened.

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Raquel R.

Rating: 1 out of 5

Published on 10/07/2023 à 16h50 following a purchase from 03/07/2023

I have received the boxes of scalpel blades opened and all scattered around the package, when I opened the package they all fell on the floor. You buy sterile scalpel blades and they arrive like this.

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Response from Herbitas Published on 20/07/2023

Good morning, we are sorry for the inconvenience. We are reviewing your case and putting solutions in place so that it does not happen again. A colleague will contact you.

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Carmen D.

Rating: 4 out of 5

Published on 21/06/2023 à 13h23 following a purchase from 14/06/2023

Very good service, but the shipping costs are quite high given that there are companies that for purchases over 50 euros offer free delivery.

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Agnes I.

Rating: 4 out of 5

Published on 20/06/2023 à 11h56 following a purchase from 07/06/2023

I liked it.

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ALISON A.

Rating: 4 out of 5

Published on 23/05/2023 à 14h54 following a purchase from 16/05/2023

The navigation and the page is good and clear. But these last few times it seems that they changed the delivery company and it was very bad because they did not notify me by email (as the previous one) to let me know that the order was already in shipment, nor when they delivered it or that they had delivered it. In fact, they delivered it in a commercial place next to the address they had for delivery and they did not notify me that they had delivered it.

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Comprador verificado

Rating: 4 out of 5

Published on 14/04/2023 à 11h07 following a purchase from 30/03/2023

Good morning. I have already received it, what is the expiration date? It doesn't say and I would like to know. Thank you.

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Comprador verificado

Rating: 4 out of 5

Published on 13/03/2023 à 13h13 following a purchase from 03/03/2023

we ordered online, there was a problem that you solved when we called you,

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Comprador verificado

Rating: 1 out of 5

Published on 09/03/2023 à 14h39 following a purchase from 02/03/2023

The order arrived 4 days after ordering it, the carrier did not call me when it arrived at the address and since he was not at home on his own, he left it at a neighbor's house who has not been home for a few days and I was unable to pick up the order. All unfortunate

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Comprador verificado

Rating: 4 out of 5

Published on 22/01/2023 à 16h11 following a purchase from 10/01/2023

Oka

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Comprador verificado

Rating: 4 out of 5

Published on 16/01/2023 à 22h31 following a purchase from 26/10/2022

Well

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Comprador verificado

Rating: 4 out of 5

Published on 10/10/2022 à 01h27 following a purchase from 23/09/2022

It says it is an offer and when you buy it, it is not so They tell you that it does not correspond I sent the photo of the offer by mail and I did not even get an answer.

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Comprador verificado

Rating: 4 out of 5

Published on 08/10/2022 à 13h43 following a purchase from 28/09/2022

Good, easy to understand

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Comprador verificado

Rating: 4 out of 5

Published on 06/10/2022 à 13h47 following a purchase from 25/09/2022

I haven't tested the material yet, but so far so good.

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Comprador verificado

Rating: 4 out of 5

Published on 02/08/2022 à 17h59 following a purchase from 14/07/2022

Good service and attention

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Comprador verificado

Rating: 4 out of 5

Published on 13/06/2022 à 19h02 following a purchase from 03/06/2022

Port un peu long mais entreprise très sérieuse.

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Comprador verificado

Rating: 1 out of 5

Published on 04/06/2022 à 09h17 following a purchase from 24/05/2022

It was not delivered to the unloading house! Foi entregue na morada de faturação

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Comprador verificado

Rating: 4 out of 5

Published on 12/05/2022 à 09h58 following a purchase from 27/04/2022

all right

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