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C
Rating: 4 out of 5
Estou satisfeito com a Herbitas. Falta poderemos fazer o acompanhamento da encomenda, quando é enviado.
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
The problem I see is that they NEVER give you the invoices by mail, nor do they appear on my profile page. I always have to call and request them by phone.
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C
Rating: 4 out of 5
The order arrived on time, and all the material is in good condition.
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C
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Good in general
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C
Rating: 4 out of 5
Some photos do not correspond or the description is incorrect.
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C
Rating: 1 out of 5
Very dissatisfied with my experience with them. One of the products of the order that I bought with an interesting discount, they have not sent it to me because " not in stock" (On the web if it appears in stock, but now without discount) In addition the rest of the order arrived late and the masks of terrible quality, the first broken when I took it out of the box.
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Response from Herbitas
Good morning, we have received your feedback and we would like to solve it.
First of all, we would like to apologize for the stock out in the days you placed your order.
We have created a special coupon for you, which you can use in your next order, so that you can purchase the product Dermafeet Urea 10, reference 6131, with the same offer you had on December 28th. We hope that our solution can change your mind and keep on trusting Herbitas. Thank you very much.
First of all, we would like to apologize for the stock out in the days you placed your order.
We have created a special coupon for you, which you can use in your next order, so that you can purchase the product Dermafeet Urea 10, reference 6131, with the same offer you had on December 28th. We hope that our solution can change your mind and keep on trusting Herbitas. Thank you very much.
C
Rating: 4 out of 5
Everything perfect, but the site is a bit slow.
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C
Rating: 4 out of 5
It took longer than expected and some scissors were not included in the order, but they were available on the web. Otherwise, everything was perfect.
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C
Rating: 4 out of 5
Very good although it took longer than expected to receive the order.
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C
Rating: 4 out of 5
Good service and good price
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C
Rating: 4 out of 5
Very good all around.
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C
Rating: 4 out of 5
Very simple and intuitive
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C
Rating: 4 out of 5
Fast, but regular packaging.
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Response from Herbitas
Good morning, thank you very much for your review and we are sorry that the packaging was not adequate. In Herbitas we try to ensure that all packages arrive in perfect condition to destination, in fact here we always use new boxes in each shipment. However we will take it into account for future shipments. Best regards.
C
Rating: 4 out of 5
In this case both the customer service and the order have been correct. Not so the shipment, which I clearly put some dates in which it could not be sent (because we were out) and it was just sent on those dates.
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Response from Herbitas
Thank you very much for your opinion and we apologize for the inconvenience with the shipment. We will take this into account for future orders.
C
Rating: 4 out of 5
A experiência no geral foi bastante boa. They were even kind enough to accommodate my request and send me a box of lollipops. O único ponto negativo foi o tempo de resposta. I placed the order on the site, paid at the same time and sent proof by email and waited almost a week for a reply and only got it because I had to send a new email to ask how was the situation of my order already paid.
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C
Rating: 4 out of 5
Good, I was lucky and I got it within a week in all the hustle and bustle of the activity section Thank you.
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C
Rating: 4 out of 5
It seems to me that it is composed of serious people and, in addition, attentive to the customer. I was very well attended.
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C
Rating: 4 out of 5
Very good experience
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C
Rating: 1 out of 5
Part of the order was not sent to me and they did not inform me that they were out of stock. I had to call them to confirm that they were not going to send it.
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C
Rating: 1 out of 5
A large part of the order was not received. You place an order online, pay for it and when it arrives you realize that you are missing practically the entire order and without the possibility of receiving it again. A scam or a rip-off, depending on how you look at it.
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C
Rating: 4 out of 5
Very good treatment and service
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C
Rating: 4 out of 5
Perfect, delivery on time. Good quality.
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C
Rating: 4 out of 5
I would like the items to be shown with VAT included.
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C
Rating: 4 out of 5
Boa compra, foram muito rapidos na entrega. Thank you
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C
Rating: 4 out of 5
Somewhat expensive compared to other suppliers
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C
Rating: 4 out of 5
Good prices, but web navigation could be improved, along with product search.
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C
Rating: 4 out of 5
The treatment is superb, the delivery times are as expected, the quality-price ratio of the products is adequate.
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C
Rating: 4 out of 5
Product search is not very intuitive
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C
Rating: 4 out of 5
Payments must always be equal to the value of the invoice for the accounting to be always accurate, sometimes the payments are not in accordance with the invoice and this is very important for the required accounting.
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C
Rating: 4 out of 5
Ease of checkout and speed of order delivery
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C
Rating: 4 out of 5
Email orders Organized.
On the phone, they are friendly, helpful and attentive.
Thank you
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On the phone, they are friendly, helpful and attentive.
Thank you