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M
Rating: 5 out of 5
Thank you
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
Order received without problems, and faster than expected, as they usually take a bit longer to ship.
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E
Rating: 5 out of 5
HAPPY WITH THE PRODUCTS AND SERVICE
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E
Rating: 5 out of 5
All good!
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R
Rating: 5 out of 5
Always very fast in shipping and great prices
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A
Rating: 5 out of 5
Good service, suitable products
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M
Rating: 5 out of 5
Everything was as requested
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A
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
Very efficient
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J
Rating: 5 out of 5
The shipping was very fast
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M
Rating: 5 out of 5
Satisfied with the choice of podiatric materials available
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L
Rating: 5 out of 5
On time, precise, good quality/price ratio
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P
Rating: 5 out of 5
-
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M
Rating: 5 out of 5
Great items and super fast delivery!
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N
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Everything perfect
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P
Rating: 5 out of 5
Great professionals who provide great service. Shipment tracking ***** Customer service *****
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G
Rating: 5 out of 5
Very good attention, thank you
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C
Rating: 5 out of 5
EXCELLENT PRODUCTS EXCELLENT SERVICE FOR FAST ORDERS AND DELIVERIES
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J
Rating: 1 out of 5
After allowing me to register on your page and using it to fry me to emails, and after charging me for the order although they certainly returned it to me later, they did not send me the product because I am not a professional in the podiatric field.
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Response from Herbitas
Dear José Carlos,
We apologize for any inconvenience this situation may have caused you.
As we indicate clearly in the header of all pages of our website, "Exclusive sale to healthcare professionals," our products are intended solely for professionals in the healthcare/podiatric field. For this reason, once it was verified that you did not meet this requirement, we were unable to process the shipment of the order.
We understand that this limitation can be frustrating and, precisely for this reason, we proceeded to make a full refund of the amount paid as soon as possible.
We remain at your disposal for any additional clarification and appreciate your understanding.
We apologize for any inconvenience this situation may have caused you.
As we indicate clearly in the header of all pages of our website, "Exclusive sale to healthcare professionals," our products are intended solely for professionals in the healthcare/podiatric field. For this reason, once it was verified that you did not meet this requirement, we were unable to process the shipment of the order.
We understand that this limitation can be frustrating and, precisely for this reason, we proceeded to make a full refund of the amount paid as soon as possible.
We remain at your disposal for any additional clarification and appreciate your understanding.
M
Rating: 5 out of 5
Quality products, fast
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A
Rating: 5 out of 5
Excellent
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E
Rating: 5 out of 5
Everything is great
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B
Rating: 5 out of 5
Ok
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E
Rating: 5 out of 5
Satisfied.
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A
Rating: 1 out of 5
You should indicate when a product is out of stock, as when placing the order it appears to be in stock, you charge for it, and upon receiving the order the product is not there. Then you have to follow up with you to get a refund for a product that did not arrive.
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Response from Herbitas
We apologize for the inconvenience caused by this situation. We are sorry that your experience has not been satisfactory and we are working to improve stock management and prevent this from happening again. We appreciate your feedback as it helps us continue to improve.
R
Rating: 5 out of 5
Always precise and punctual
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E
Rating: 5 out of 5
Great
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J
Rating: 1 out of 5
I filed a complaint about a product that does not match the description in its advertisement almost a month ago. As of today, I have not received any communication whatsoever.
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Response from Herbitas
Dear Jose Antonio,
We apologize again for the lack of response and for the delay in handling your complaint. We completely understand your discomfort, as the waiting time has not been adequate.
As we indicated, this is an error in the product description, and today our team will contact you to finalize the process and offer you an immediate solution.
Thank you for your patience and we sincerely apologize for the inconvenience caused.
We apologize again for the lack of response and for the delay in handling your complaint. We completely understand your discomfort, as the waiting time has not been adequate.
As we indicated, this is an error in the product description, and today our team will contact you to finalize the process and offer you an immediate solution.
Thank you for your patience and we sincerely apologize for the inconvenience caused.
A
Rating: 5 out of 5
Order received quickly and complete.
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L
Rating: 5 out of 5
All correct
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C
Rating: 5 out of 5
Very good
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R
Rating: 5 out of 5
Everything is very good, thank you very much
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C
Rating: 5 out of 5
The product arrived well and works perfectly. Very satisfied with the purchase
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D
Rating: 5 out of 5
The best in every aspect.
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A
Rating: 1 out of 5
Not recommended commerce. After waiting 10 days for my order without news, I decided to call them. In the call, they told me they could not send it to me, and no one had informed me before. I am supposed to get my money back, but the person in charge is on vacation and I won't receive it until after the Three Kings. The communication was terrible, the person who attended me was not pleasant at all. They say that individuals cannot buy, but when it comes to making the payment, there is no problem. Both the purchasing system and the staff are super incompetent. Not recommended, I am still waiting for my money.
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Response from Herbitas
We sincerely apologize for your discomfort and the experience described. We want to clarify that our company sells exclusively to professionals, as indicated visibly at the top of the website and on all its pages.
We regret that this information was not taken into account at the time of purchase. As soon as we detected that the order did not meet this requirement, it was canceled and the refund was processed, which has already been completed. The time it takes for the amount to reflect in your account depends solely on the bank, and it may vary depending on the bank.
Regarding communication, we take note of your comments to improve our customer service and regret if the treatment received was not as expected.
We appreciate your opinion and reiterate our apologies for the inconveniences caused. We remain at your disposal for any additional clarification.
We regret that this information was not taken into account at the time of purchase. As soon as we detected that the order did not meet this requirement, it was canceled and the refund was processed, which has already been completed. The time it takes for the amount to reflect in your account depends solely on the bank, and it may vary depending on the bank.
Regarding communication, we take note of your comments to improve our customer service and regret if the treatment received was not as expected.
We appreciate your opinion and reiterate our apologies for the inconveniences caused. We remain at your disposal for any additional clarification.
M
Rating: 5 out of 5
-
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L
Rating: 5 out of 5
everything is correct
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F
Rating: 5 out of 5
All good
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