Customer reviews of Herbitas

Trust Attestation
9,0 /10
Overall rating: 9,0 out of 10
Based on 717 published reviews
5 510 71% 4 114 16% 3 43 6% 2 12 2% 1 38 5%

Summary of reviews

The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.

2 star reviews

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M
Maria G.
Rating: 2 out of 5
following a purchase from 04/11/2025
I did not receive the invoice for the order, I called to have it resent and the responses were not what I expected. As of today, I still have not received my invoice.
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Response from Herbitas
Hello Maria,
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.

We kindly ask you to:

Also check the spam / junk folder, in case the message was filtered there.

Verify that the email registered in your account is the same one where you are expecting to receive the invoices.

If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
G
Grasso G.
Rating: 2 out of 5
following a purchase from 25/10/2025
I am a long-time customer. Everything has always gone well. This time not, as half of the order arrived on October 31, and I still have no news about the other half, more than a week later.
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Response from Herbitas
Dear customer,
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.
J
José Paulo S.
Rating: 2 out of 5
following a purchase from 01/05/2025
A long wait, I still haven't received the order. A lot of money for shipping.
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Response from Herbitas
We apologize for the wait you have experienced. We inform you that the administration department has already contacted you to communicate the status of your order and the day it will be delivered. We appreciate your patience and understanding.
A
alberto G.
Rating: 2 out of 5
following a purchase from 23/04/2025
Delay and order not arriving
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Response from Herbitas
We sincerely apologize for the delay with your order. We want to explain that your order was registered on April 23 at 17:51, so it was processed the following day, April 24. The 26th and 27th were weekends and, as is customary, we do not make deliveries. Additionally, on April 28, there was a widespread blackout that affected the operations of transportation companies.

We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.

We appreciate your understanding and remain at your disposal for any further inquiries.
M
MARTA G.
Rating: 2 out of 5
following a purchase from 25/02/2025
I forgot to add one thing that I had forgotten and they would not send it to me unless I paid new postage after a rather large order.
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O
Oscar R.
Rating: 2 out of 5
following a purchase from 15/07/2024
Prices excl.
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Response from Herbitas
Thank you for your comment and for taking the time to share your experience. We want to clarify that in our store we show prices without VAT because we sell in several countries, each with different taxation regulations. To ensure the greatest possible transparency and to adjust to the regulations of each country, VAT is calculated and displayed on the cart page, once you have selected the shipping country. We understand that this can cause confusion, and we are always looking for ways to improve our customers' experience. We appreciate your understanding, and if you have any other questions or concerns, please don't hesitate to contact us - we're here to help! Best regards,
A
ASISTENCIA CACERES S.L. A.
Rating: 2 out of 5
following a purchase from 05/12/2023
I have had to reorder several times without taking advantage of one-time discounts.
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Response from Herbitas
Hello good afternoon, we are sorry to hear that your purchase was not satisfactory, could you please let us know why you indicated that you had to place the order several times?
D
Digitus P.
Rating: 2 out of 5
following a purchase from 06/07/2023
Order cancelled due to late delivery. For the 4th time with transport problems. Last time
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Response from Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to see what has happened.
N
Natalia B.
Rating: 2 out of 5
following a purchase from 17/05/2023
Place an order from abroad. I am a podiatry student. So that a family member could receive it in Barcelona and bring it to me. Since it is not available in my country. They sent me an email asking me for the cif. Something that I can not have because I do not live in that country. And after that they did not communicate again. Days passed and I sent a WhatsApp, where they told me that my order had been bounced. Because of the cif problem. I asked how I could do since I was from abroad. They gave me no answers and sent me to talk to a distributor in Barcelona so that he could sell me. They gave me a phone number. I could never get in touch with him.
I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 25/01/2023
In my last two orders Bm there have been problems in the distribution, and to solve it the customer service has been very improvable.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 29/10/2021
It arrived in more than 48h (they promised less and that's why I bought it here) and the podotracks I bought are of very poor quality. It doesn't peel off the carbon paper, and if it does... it stays all marked and you can't see the print. Unusable.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 30/03/2021
I was charged for an item that did not arrive due to lack of stock.
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