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C
Rating: 5 out of 5
EXCELLENT PRODUCTS EXCELLENT SERVICE FOR FAST ORDERS AND DELIVERIES
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Customer reviews of Herbitas
Trust Attestation
8,9
/10
Overall rating: 8,9 out of 10
Based on 732 published reviews
Summary of reviews
The store consistently delivers on product quality and reliability, with many customers noting items arriving in excellent condition, well-protected, and exactly as described. Fast and precise shipping stands out, with multiple reviews highlighting quick delivery, easy ordering, and orders arriving within or ahead of expected timelines. Customer service and professionalism are praised, including attentive support, accurate order fulfillment, and a loyalty program, while the wide variety of products and competitive prices further reinforce the positive experience. Overall, customers repeatedly express satisfaction with the shopping experience, value for money, and dependable service.
Reviews 2, 3, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Quality products, fast
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A
Rating: 5 out of 5
Excellent
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E
Rating: 5 out of 5
Everything is great
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B
Rating: 5 out of 5
Ok
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E
Rating: 5 out of 5
Satisfied.
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R
Rating: 5 out of 5
Always precise and punctual
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E
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Order received quickly and complete.
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L
Rating: 5 out of 5
All correct
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C
Rating: 5 out of 5
Very good
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R
Rating: 5 out of 5
Everything is very good, thank you very much
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C
Rating: 5 out of 5
The product arrived well and works perfectly. Very satisfied with the purchase
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D
Rating: 5 out of 5
The best in every aspect.
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L
Rating: 5 out of 5
everything is correct
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F
Rating: 5 out of 5
All good
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M
Rating: 5 out of 5
Fast service and good customer attention.
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L
Rating: 5 out of 5
Products arrived in record time! Ahead of the estimated date.
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S
Rating: 3 out of 5
The order arrived ten days after it was formalized. It was delayed due to Black Friday, okay, but its status was "in preparation", and it only got moving once I called to claim it. Other than that, everything was fine.
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Response from Herbitas
Hello Sergio,
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.
V
Rating: 5 out of 5
Everything is very correct.
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A
Rating: 5 out of 5
A good shopping experience. No surprises. Convenient and agile. I would buy again, yes.
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J
Rating: 5 out of 5
Speed, seriousness, and good prices
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P
Rating: 5 out of 5
There was an issue with the order, and they resolved it quickly and correctly, also with confidence.
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A
Rating: 5 out of 5
Good
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M
Rating: 4 out of 5
A good experience, good phone service
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J
Rating: 5 out of 5
Satisfied
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J
Rating: 5 out of 5
FAST AND SECOND AS REQUESTED
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F
Rating: 5 out of 5
Precise and with a great selection of professional products!!
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M
Rating: 5 out of 5
Everything is correct
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A
Rating: 5 out of 5
9
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L
Rating: 5 out of 5
Great
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M
Rating: 2 out of 5
I did not receive the invoice for the order, I called to have it resent and the responses were not what I expected. As of today, I still have not received my invoice.
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Response from Herbitas
Hello Maria,
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.
We kindly ask you to:
Also check the spam / junk folder, in case the message was filtered there.
Verify that the email registered in your account is the same one where you are expecting to receive the invoices.
If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.
We kindly ask you to:
Also check the spam / junk folder, in case the message was filtered there.
Verify that the email registered in your account is the same one where you are expecting to receive the invoices.
If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
J
Rating: 5 out of 5
Order received on time and in the expected quality
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G
Rating: 2 out of 5
I am a long-time customer. Everything has always gone well. This time not, as half of the order arrived on October 31, and I still have no news about the other half, more than a week later.
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Response from Herbitas
Dear customer,
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.
M
Rating: 5 out of 5
everything perfect as always
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C
Rating: 5 out of 5
all the material arrived in perfect condition
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M
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
They have been quick
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