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M
Rating: 5 out of 5
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Reviews 2, 3, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
everything is correct
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F
Rating: 5 out of 5
All good
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M
Rating: 5 out of 5
Fast service and good customer attention.
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L
Rating: 5 out of 5
Products arrived in record time! Ahead of the estimated date.
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S
Rating: 3 out of 5
The order arrived ten days after it was formalized. It was delayed due to Black Friday, okay, but its status was "in preparation", and it only got moving once I called to claim it. Other than that, everything was fine.
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Response from Herbitas
Hello Sergio,
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.
V
Rating: 5 out of 5
Everything is very correct.
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M
Rating: 4 out of 5
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A
Rating: 5 out of 5
A good shopping experience. No surprises. Convenient and agile. I would buy again, yes.
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J
Rating: 5 out of 5
Speed, seriousness, and good prices
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P
Rating: 5 out of 5
There was an issue with the order, and they resolved it quickly and correctly, also with confidence.
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A
Rating: 5 out of 5
Good
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M
Rating: 4 out of 5
A good experience, good phone service
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J
Rating: 5 out of 5
Satisfied
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J
Rating: 5 out of 5
FAST AND SECOND AS REQUESTED
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F
Rating: 5 out of 5
Precise and with a great selection of professional products!!
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M
Rating: 5 out of 5
Everything is correct
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A
Rating: 5 out of 5
9
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L
Rating: 5 out of 5
Great
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M
Rating: 2 out of 5
I did not receive the invoice for the order, I called to have it resent and the responses were not what I expected. As of today, I still have not received my invoice.
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Response from Herbitas
Hello Maria,
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.
We kindly ask you to:
Also check the spam / junk folder, in case the message was filtered there.
Verify that the email registered in your account is the same one where you are expecting to receive the invoices.
If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.
We kindly ask you to:
Also check the spam / junk folder, in case the message was filtered there.
Verify that the email registered in your account is the same one where you are expecting to receive the invoices.
If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
J
Rating: 5 out of 5
Order received on time and in the expected quality
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G
Rating: 2 out of 5
I am a long-time customer. Everything has always gone well. This time not, as half of the order arrived on October 31, and I still have no news about the other half, more than a week later.
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Response from Herbitas
Dear customer,
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.
M
Rating: 5 out of 5
everything perfect as always
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C
Rating: 5 out of 5
all the material arrived in perfect condition
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M
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
They have been quick
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F
Rating: 5 out of 5
Very good, I love the products, serious and compatible with the seriousness of podiatry
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S
Rating: 4 out of 5
In the past, orders were processed more quickly, however, the quality is excellent!
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E
Rating: 5 out of 5
Great
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C
Rating: 5 out of 5
everything came as requested. very fast shipping to Portugal. I recommend
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J
Rating: 5 out of 5
Very happy, the order arrived on time.
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J
Rating: 5 out of 5
Good products
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R
Rating: 5 out of 5
Professional and always fast in shipping
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Q
Rating: 5 out of 5
OK
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A
Rating: 5 out of 5
All good
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I
Rating: 5 out of 5
As always; fast and efficient.
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R
Rating: 5 out of 5
everything is fine and correct
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A
Rating: 5 out of 5
Everything perfect
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P
Rating: 5 out of 5
Fast shipping
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B
Rating: 5 out of 5
Fast! And professional! Whenever I need something urgent for my clinic, I call them, they never fail.
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