Customer reviews of Herbitas

We regret the perception you have taken from our service. We want to inform you that our colleagues from the orders department have already responded to your inquiry by email to manage this incident. We would appreciate it if you could check your inbox, as well as the spam or junk folder in case the message arrived there.

We remain at your disposal for any additional clarification and hope to resolve the situation satisfactorily.

Hello,

We apologize for the inconvenience caused.

Invoices must be requested through the email [email protected] in order to manage them correctly.

In any case, we have forwarded your case to the relevant department so they can send you the invoice as soon as possible.

Thank you for letting us know.

Hello Sergio,
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.

Hello Maria,
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.

We kindly ask you to:

Also check the spam / junk folder, in case the message was filtered there.

Verify that the email registered in your account is the same one where you are expecting to receive the invoices.

If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards

Dear customer,
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.

Thank you for your feedback. We are glad that your order was complete and well-prepared. However, we are sorry for the issues encountered during delivery. We understand your frustration, especially given the shipping costs, and we will pass your feedback to the relevant department.

Hello Inês,

Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.

We greatly appreciate your patience and understanding.

Sincerely,

Hello! First of all, we want to thank you for taking the time to share your experience. We are very sorry that this time your order did not arrive within the 24/48 hours as you expected.

Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.

We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.

Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.

We apologize for the wait you have experienced. We inform you that the administration department has already contacted you to communicate the status of your order and the day it will be delivered. We appreciate your patience and understanding.

We sincerely apologize for the delay with your order. We want to explain that your order was registered on April 23 at 17:51, so it was processed the following day, April 24. The 26th and 27th were weekends and, as is customary, we do not make deliveries. Additionally, on April 28, there was a widespread blackout that affected the operations of transportation companies.

We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.

We appreciate your understanding and remain at your disposal for any further inquiries.