Customer reviews of Herbitas

9,0 /10

Based on 717 published reviews

5 510 71% 4 114 16% 3 43 6% 2 12 2% 1 38 5%

Summary of reviews

The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.

Reviews 2, 3 and 4 stars

Reset filters

Ortopedia S.

Published on 03/01/2025 à 11h58 following a purchase from 24/12/2024

All correct with the purchase order. Delivery time could be improved. 4-5 working days.

Translated reviews

Ramón M.

Published on 12/12/2024 à 23h50 following a purchase from 01/12/2024

I would like to receive the invoice by mail

Translated reviews

Maria B.

Published on 09/12/2024 à 11h47 following a purchase from 29/11/2024

well

Translated reviews

JULIA C.

Published on 07/12/2024 à 15h54 following a purchase from 27/11/2024

I don't understand how two weeks after placing an order and paying by wire transfer I still haven't gotten the invoice. I have called and emailed. The

Translated reviews

GEMMA F.

Published on 28/11/2024 à 22h54 following a purchase from 18/11/2024

valid

Translated reviews

María Julia A.

Published on 13/09/2024 à 15h52 following a purchase from 05/09/2024

The order has arrived correctly, but compared to other companies they take longer.

Translated reviews

Oscar R.

Published on 14/08/2024 à 20h41 following a purchase from 15/07/2024

Prices excl.

Translated reviews

Response from Herbitas Published on 16/08/2024

Thank you for your comment and for taking the time to share your experience. We want to clarify that in our store we show prices without VAT because we sell in several countries, each with different taxation regulations. To ensure the greatest possible transparency and to adjust to the regulations of each country, VAT is calculated and displayed on the cart page, once you have selected the shipping country. We understand that this can cause confusion, and we are always looking for ways to improve our customers' experience. We appreciate your understanding, and if you have any other questions or concerns, please don't hesitate to contact us - we're here to help! Best regards,

AURORA B.

Published on 05/08/2024 à 10h36 following a purchase from 04/07/2024

Correct page, easy to use.

Translated reviews

Paula S.

Published on 21/06/2024 à 14h43 following a purchase from 22/05/2024

Page correct, but the customer service leaves a lot to be desired.

Translated reviews

David F.

Published on 17/06/2024 à 10h16 following a purchase from 17/05/2024

All correct .

Translated reviews

Cristina M.

Published on 23/04/2024 à 09h38 following a purchase from 19/03/2024

good quality/price

Translated reviews

Patricia M.

Published on 23/03/2024 à 23h39 following a purchase from 22/02/2024

all ok

Translated reviews

ASISTENCIA CACERES S.L. A.

Published on 04/01/2024 à 13h42 following a purchase from 05/12/2023

I have had to reorder several times without taking advantage of one-time discounts.

Translated reviews

Response from Herbitas Published on 04/01/2024

Hello good afternoon, we are sorry to hear that your purchase was not satisfactory, could you please let us know why you indicated that you had to place the order several times?

Diana C.

Published on 11/12/2023 à 17h45 following a purchase from 09/11/2023

My order arrived incomplete, they told me that the Standard Insoles Last 42 is not in stock, but on the page they announced that they were available. I sent mail and whatsaap message but they do not give me information about it.

Translated reviews

Sofía C.

Published on 17/11/2023 à 15h46 following a purchase from 18/10/2023

I would like to see more photos of the products

Translated reviews

Jairo M.

Published on 03/10/2023 à 21h41 following a purchase from 03/09/2023

Well

Translated reviews

María Elisa M.

Published on 18/09/2023 à 00h28 following a purchase from 16/08/2023

Fast and efficient. I only miss a way of communication and professional advice prior to the choice of products.

Translated reviews

Laura M.

Published on 21/07/2023 à 09h24 following a purchase from 06/07/2023

intuitive

Translated reviews

GEMMA F.

Published on 20/07/2023 à 13h08 following a purchase from 13/07/2023

well

Translated reviews

Digitus P.

Published on 18/07/2023 à 07h47 following a purchase from 06/07/2023

Order cancelled due to late delivery. For the 4th time with transport problems. Last time

Translated reviews

Response from Herbitas Published on 20/07/2023

Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to see what has happened.

Arturo S.

Published on 22/06/2023 à 11h16 following a purchase from 14/06/2023

PRODUCT TAKES A LONG TIME TO ARRIVE

Translated reviews

Carmen D.

Published on 21/06/2023 à 13h23 following a purchase from 14/06/2023

Very good service, but the shipping costs are quite high given that there are companies that for purchases over 50 euros offer free delivery.

Translated reviews

Agnes I.

Published on 20/06/2023 à 11h56 following a purchase from 07/06/2023

I liked it.

Translated reviews

Natalia B.

Published on 24/05/2023 à 12h10 following a purchase from 17/05/2023

Place an order from abroad. I am a podiatry student. So that a family member could receive it in Barcelona and bring it to me. Since it is not available in my country. They sent me an email asking me for the cif. Something that I can not have because I do not live in that country. And after that they did not communicate again. Days passed and I sent a WhatsApp, where they told me that my order had been bounced. Because of the cif problem. I asked how I could do since I was from abroad. They gave me no answers and sent me to talk to a distributor in Barcelona so that he could sell me. They gave me a phone number. I could never get in touch with him.
I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity

Translated reviews

ALISON A.

Published on 23/05/2023 à 14h54 following a purchase from 16/05/2023

The navigation and the page is good and clear. But these last few times it seems that they changed the delivery company and it was very bad because they did not notify me by email (as the previous one) to let me know that the order was already in shipment, nor when they delivered it or that they had delivered it. In fact, they delivered it in a commercial place next to the address they had for delivery and they did not notify me that they had delivered it.

Translated reviews

Oliverio Lopes Gonçalves L.

Published on 18/04/2023 à 21h33 following a purchase from 04/04/2023

The name on the delivery address was incorrect. The transporter did not deliver to the indicated address, raised problems and delivered to another location.

Translated reviews

Miguel R.

Published on 17/04/2023 à 16h57 following a purchase from 10/04/2023

Product ok....but since it was not wrapped, it has arrived with dirt rubbing, I imagine from the transport....

Translated reviews

Comprador verificado

Published on 14/04/2023 à 11h07 following a purchase from 30/03/2023

Good morning. I have already received it, what is the expiration date? It doesn't say and I would like to know. Thank you.

Translated reviews

Comprador verificado

Published on 10/04/2023 à 10h32 following a purchase from 27/03/2023

The only bad thing is that I asked a question regarding shipping costs and did not receive an answer.

Translated reviews

Comprador verificado

Published on 13/03/2023 à 13h13 following a purchase from 03/03/2023

we ordered online, there was a problem that you solved when we called you,

Translated reviews

Comprador verificado

Published on 14/02/2023 à 22h27 following a purchase from 06/02/2023

The app does not store items in the cart for more than one day.

Translated reviews

Comprador verificado

Published on 02/02/2023 à 00h12 following a purchase from 23/01/2023

The products are of very good quality but reviewing the invoice I have seen that you apply a 21% VAT to the shipping costs that already seem to me to exceed 6.90€, I thought that more than 16€ for a bunetera that costs 7.70 in catalog, is to spend on shipping and VAT, I would like that the prices carry the VAT on the page and the catalog.

Translated reviews

Comprador verificado

Published on 01/02/2023 à 14h59 following a purchase from 25/01/2023

In my last two orders Bm there have been problems in the distribution, and to solve it the customer service has been very improvable.

Translated reviews

Comprador verificado

Published on 22/01/2023 à 16h11 following a purchase from 10/01/2023

Oka

Translated reviews

Comprador verificado

Published on 17/01/2023 à 13h41 following a purchase from 10/01/2023

The order has taken almost a week to be served. And an order of 500 euros and it is not accompanied by a measly sample of cream.

Translated reviews

Comprador verificado

Published on 16/01/2023 à 22h31 following a purchase from 26/10/2022

Well

Translated reviews

Comprador verificado

Published on 10/10/2022 à 01h27 following a purchase from 23/09/2022

It says it is an offer and when you buy it, it is not so They tell you that it does not correspond I sent the photo of the offer by mail and I did not even get an answer.

Translated reviews

Comprador verificado

Published on 08/10/2022 à 13h43 following a purchase from 28/09/2022

Good, easy to understand

Translated reviews

Comprador verificado

Published on 06/10/2022 à 13h47 following a purchase from 25/09/2022

I haven't tested the material yet, but so far so good.

Translated reviews

Comprador verificado

Published on 11/09/2022 à 16h42 following a purchase from 01/09/2022

It takes too many days from the time I place my order to the time it arrives.

Translated reviews