Customer reviews of Herbitas

Trust Attestation
9,0 /10
Overall rating: 9,0 out of 10
Based on 717 published reviews
5 510 71% 4 114 16% 3 43 6% 2 12 2% 1 38 5%

Summary of reviews

The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.

Reviews 2, 3 and 4 stars

Reset filters
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 14/07/2022
Good service and attention
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 27/06/2022
the experience on the customer website is not good, it is hard to find what you want even if you know it is on the web, then they do not inform you if there is stock or not and the surprise is when they deliver the goods, of course if you have paid in advance then you have to claim the amounts of the undelivered, it is not solved automatically.... in short it is not comfortable.
Translated reviews
Response from Herbitas
Hello Oliver, we are sorry to hear that your experience was not entirely satisfactory. On the web we have a specific search engine to find products quickly but if you could tell us the problems you have encountered when using it, it would help us to improve. Thank you for shopping at Herbitas and if we can help you to make your next purchase perfect, do not hesitate to let us know.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 03/06/2022
Port un peu long mais entreprise très sérieuse.
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/05/2022
In our shipments to Portugal, we always include the tax. We have to be always to link to warn. Delivery somewhat delayed.
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/05/2022
Shipping costs are excessive.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 27/04/2022
all right
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 19/04/2022
I received the liquid disinfector half broken and half the liquid out of the box....
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/04/2022
I would add a chat
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/03/2022
Overall all very good and very satisfied but I would like the invoice to be received by email directly instead of wasting paper and having to request it every time telematically.
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/03/2022
I have not received the first item, Palmilla TFI (code 15.023.66). 3 units. As soon as you can send them to the same address. Thank you.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 17/03/2022
Well
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 14/03/2022
Relatively intuitive and easy. Some products are missing
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/02/2022
Very good customer service
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 25/01/2022
In the last two orders, the sheets that are placed on the legs are either defective or have been exposed to the sun, the plastic remains adhered and does not fulfill its waterproof function.
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/01/2022
Lately it takes me a long time for my orders to arrive. I have the clinic in Alicante and they take longer to arrive from Valencia than from any other point of pais🤦‍️🤦‍️.
Translated reviews
Response from Herbitas
Hello Estela! We have forwarded your complaint to our transportation companies. We have reviewed your case specifically and it coincided with times of more sick leave due to covid. We are sorry for the inconvenience. Thank you for your comment, it helps us to improve. Best regards,
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/12/2021
Very fast handling and arrival of the order.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/12/2021
Very good as always
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 24/11/2021
Overall good, but after a large order I was expecting a diary like every year and it was not the case.
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 28/11/2021
They have been mistaken in scalpel blades
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 23/11/2021
My order was correct, but they did not give me the promotion that came in the brochure and also did not check the load, since one of the creams I ordered came in the sealed package but it is empty. It is a product that I cannot sell.
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/11/2021
The big problem with herbitas is the after-sales service.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 03/11/2021
We are always well served at Herbitas, but we just need a French-speaking interlocutor and a catalogue in French. Dommage, car je penses que nous travaillerons beaucoup plus ensemble.
Translated reviews
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 29/10/2021
It arrived in more than 48h (they promised less and that's why I bought it here) and the podotracks I bought are of very poor quality. It doesn't peel off the carbon paper, and if it does... it stays all marked and you can't see the print. Unusable.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 26/10/2021
The products are excellent, but the delivery time is a bit delayed.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 16/10/2021
Very good
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 27/09/2021
TOP+
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 01/10/2021
It is slow, lacking a more interactive relationship with previous orders which would greatly facilitate subsequent orders.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/09/2021
Not yet received
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 01/09/2021
Easy to navigate
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 26/08/2021
It takes longer and longer for the order to arrive and the delivery is made at any time, more than once when I am closed and they have had to leave it somewhere else or come back another day.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 13/08/2021
I always usually place my orders in Herbitas, as the page is quite intuitive and easy to use and find the products you want to buy, as well as the delivery is always fast and efficient. But if I must let you know that the price of shipping is excessive, if there are frequent customers should have some kind of discount.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/07/2021
I missed the confirmation email but the order arrived very quickly.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/07/2021
The order arrived in a short time although some of the boxes were deformed
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 14/06/2021
are serious and meet their delivery commitments.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/06/2021
It does not arrive within 48 hrs of placing the order and does not offer a tracking number. Order information is not updated on the website.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 17/06/2021
Everything is fast, efficient and easy to use, but it's a pity free shipping for smaller amounts.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 28/05/2021
Correct navigation and shipping. Too much tax amount and shipping price
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/04/2021
The products are unbeatable and the price is really competent. The problem for me is that they don't take care of the customer as they deserve. The service is fast and everything is very correct but taking into account the annual expenditure that I have made in previous years when I have had a problem I have not felt properly cared for.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/04/2021
They should make more offers.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 14/04/2021
Normally everything works fine. However, it happens sometimes when we are out of stock, we do not warn you about the shortage in the shipment.
Translated reviews
We use cookies for audience measurement and improving user experience.