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A
Rating: 5 out of 5
Everything perfect
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Customer reviews of Herbitas
Trust Attestation
8,9
/10
Overall rating: 8,9 out of 10
Based on 732 published reviews
Summary of reviews
The store consistently delivers on product quality and reliability, with many customers noting items arriving in excellent condition, well-protected, and exactly as described. Fast and precise shipping stands out, with multiple reviews highlighting quick delivery, easy ordering, and orders arriving within or ahead of expected timelines. Customer service and professionalism are praised, including attentive support, accurate order fulfillment, and a loyalty program, while the wide variety of products and competitive prices further reinforce the positive experience. Overall, customers repeatedly express satisfaction with the shopping experience, value for money, and dependable service.
Reviews 2, 3 and 5 stars
Reset filtersP
Rating: 5 out of 5
Fast shipping
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B
Rating: 5 out of 5
Fast! And professional! Whenever I need something urgent for my clinic, I call them, they never fail.
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C
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
It has a wide catalog with quality items at reasonable prices
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M
Rating: 5 out of 5
Very good, precise and available
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O
Rating: 5 out of 5
Everything has gone great
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Z
Rating: 5 out of 5
The package arrived in perfect condition and all the material as well.
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N
Rating: 5 out of 5
I had a problem with the shipping method because I accidentally marked pickup at the physical location and I contacted them and they solved it quickly. The day after the call I received the package.
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B
Rating: 5 out of 5
yes thank you
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K
Rating: 5 out of 5
Great service, quick delivery. I’ll definitely be ordering again
G
Rating: 5 out of 5
Everything perfect
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C
Rating: 5 out of 5
Fast and good products
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M
Rating: 5 out of 5
Good service but the shipping costs are very high
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A
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
speed and efficiency.
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M
Rating: 5 out of 5
Fast service and good prices
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R
Rating: 5 out of 5
Good morning customer service, courteous and patient even with the incapable like me and quick with the orders
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A
Rating: 5 out of 5
Fast service and everything arrived in optimal condition. Thank you
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O
Rating: 5 out of 5
As always since I became a customer...speed, efficiency, price, quality..
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A
Rating: 5 out of 5
all good
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A
Rating: 3 out of 5
Complete and well-prepared order but catastrophic delivery!! At €35 for shipping, it should be flawless!!
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Response from Herbitas
Thank you for your feedback. We are glad that your order was complete and well-prepared. However, we are sorry for the issues encountered during delivery. We understand your frustration, especially given the shipping costs, and we will pass your feedback to the relevant department.
G
Rating: 5 out of 5
Quality products. First-class service. Although I do not live on the European continent and my purchases are of small amounts, I always receive human and business excellence.
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F
Rating: 5 out of 5
impeccable
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C
Rating: 3 out of 5
It arrived in bad condition, a bottle that had hydrogen peroxide spilled and soaked the entire order.
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E
Rating: 5 out of 5
Great products at a fair price with often discounts opportunities
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A
Rating: 5 out of 5
Speed in the delivery of the order
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E
Rating: 5 out of 5
Good
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E
Rating: 5 out of 5
very good purchase
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M
Rating: 5 out of 5
Good service, fast, good products, a 10
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D
Rating: 5 out of 5
Very fast and no problem with the delivery at the pickup point
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S
Rating: 5 out of 5
convenient, fast shipping, excellent quality
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J
Rating: 5 out of 5
Quality
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B
Rating: 3 out of 5
They say 24/48hrs... but it's been a week. It used to be faster years ago.
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Response from Herbitas
Hello! First of all, we want to thank you for taking the time to share your experience. We are very sorry that this time your order did not arrive within the 24/48 hours as you expected.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
C
Rating: 5 out of 5
ALL CORRECT
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O
Rating: 5 out of 5
The order arrived in good condition within the agreed timeframe.
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F
Rating: 5 out of 5
Good service and quality
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J
Rating: 2 out of 5
A long wait, I still haven't received the order. A lot of money for shipping.
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Response from Herbitas
We apologize for the wait you have experienced. We inform you that the administration department has already contacted you to communicate the status of your order and the day it will be delivered. We appreciate your patience and understanding.
K
Rating: 3 out of 5
The order is OK. It arrived quickly. But I have been requesting the invoice since I received it and I can't get a response from the company.
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A
Rating: 2 out of 5
Delay and order not arriving
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Response from Herbitas
We sincerely apologize for the delay with your order. We want to explain that your order was registered on April 23 at 17:51, so it was processed the following day, April 24. The 26th and 27th were weekends and, as is customary, we do not make deliveries. Additionally, on April 28, there was a widespread blackout that affected the operations of transportation companies.
We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.
We appreciate your understanding and remain at your disposal for any further inquiries.
We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.
We appreciate your understanding and remain at your disposal for any further inquiries.