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Z
Rating: 5 out of 5
The package arrived in perfect condition and all the material as well.
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Reviews 2, 4 and 5 stars
Reset filtersN
Rating: 5 out of 5
I had a problem with the shipping method because I accidentally marked pickup at the physical location and I contacted them and they solved it quickly. The day after the call I received the package.
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B
Rating: 5 out of 5
yes thank you
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K
Rating: 5 out of 5
Great service, quick delivery. I’ll definitely be ordering again
E
Rating: 4 out of 5
Satisfied with the order.
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G
Rating: 5 out of 5
Everything perfect
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C
Rating: 5 out of 5
Fast and good products
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M
Rating: 5 out of 5
Good service but the shipping costs are very high
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J
Rating: 4 out of 5
The order was complete, but they brought it to me on 2 different days. I set the schedule of the clinic and they delivered it just when it was closed. I saw it through the window and opened the blind. The box of the package came with a dent on the side but luckily nothing was broken.
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A
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
speed and efficiency.
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M
Rating: 5 out of 5
Fast service and good prices
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R
Rating: 5 out of 5
Good morning customer service, courteous and patient even with the incapable like me and quick with the orders
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A
Rating: 5 out of 5
Fast service and everything arrived in optimal condition. Thank you
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R
Rating: 4 out of 5
Everything is in good condition,
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O
Rating: 5 out of 5
As always since I became a customer...speed, efficiency, price, quality..
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A
Rating: 5 out of 5
all good
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I
Rating: 4 out of 5
We received the order; however, they billed items that did not arrive. I have already requested the correction. We await a response. Thank you.
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Response from Herbitas
Hello Inês,
Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.
We greatly appreciate your patience and understanding.
Sincerely,
Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.
We greatly appreciate your patience and understanding.
Sincerely,
G
Rating: 5 out of 5
Quality products. First-class service. Although I do not live on the European continent and my purchases are of small amounts, I always receive human and business excellence.
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F
Rating: 5 out of 5
impeccable
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E
Rating: 5 out of 5
Great products at a fair price with often discounts opportunities
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A
Rating: 5 out of 5
Speed in the delivery of the order
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E
Rating: 5 out of 5
Good
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E
Rating: 5 out of 5
very good purchase
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M
Rating: 5 out of 5
Good service, fast, good products, a 10
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D
Rating: 5 out of 5
Very fast and no problem with the delivery at the pickup point
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S
Rating: 5 out of 5
convenient, fast shipping, excellent quality
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J
Rating: 5 out of 5
Quality
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C
Rating: 5 out of 5
ALL CORRECT
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O
Rating: 5 out of 5
The order arrived in good condition within the agreed timeframe.
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F
Rating: 5 out of 5
Good service and quality
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J
Rating: 2 out of 5
A long wait, I still haven't received the order. A lot of money for shipping.
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Response from Herbitas
We apologize for the wait you have experienced. We inform you that the administration department has already contacted you to communicate the status of your order and the day it will be delivered. We appreciate your patience and understanding.
J
Rating: 4 out of 5
We are happy with the service, it could perhaps be faster, 24-48 hours, but otherwise very good.
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A
Rating: 2 out of 5
Delay and order not arriving
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Response from Herbitas
We sincerely apologize for the delay with your order. We want to explain that your order was registered on April 23 at 17:51, so it was processed the following day, April 24. The 26th and 27th were weekends and, as is customary, we do not make deliveries. Additionally, on April 28, there was a widespread blackout that affected the operations of transportation companies.
We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.
We appreciate your understanding and remain at your disposal for any further inquiries.
We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.
We appreciate your understanding and remain at your disposal for any further inquiries.
A
Rating: 5 out of 5
Everything perfect
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O
Rating: 4 out of 5
The after-sales service is quite improvable. No one was interested in calling to check that we had received the equipment correctly, to ask if we had any issues when starting it up, if everything was fine...
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P
Rating: 5 out of 5
I am satisfied with the purchase, and especially with the delivery time. It has improved a lot. Congratulations.
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N
Rating: 5 out of 5
Everything is perfect and as expected.
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B
Rating: 4 out of 5
Everything is correct. If I had to mention something, for orders over €250 they used to give lollipops, but in my last 2 orders I haven't been lucky. Always on time, that's for sure.
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M
Rating: 5 out of 5
Very satisfied with the order and delivery on time.
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