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C
Rating: 5 out of 5
Good service
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Customer reviews of Herbitas
Trust Attestation
8,9
/10
Overall rating: 8,9 out of 10
Based on 732 published reviews
Summary of reviews
The store consistently delivers on product quality and reliability, with many customers noting items arriving in excellent condition, well-protected, and exactly as described. Fast and precise shipping stands out, with multiple reviews highlighting quick delivery, easy ordering, and orders arriving within or ahead of expected timelines. Customer service and professionalism are praised, including attentive support, accurate order fulfillment, and a loyalty program, while the wide variety of products and competitive prices further reinforce the positive experience. Overall, customers repeatedly express satisfaction with the shopping experience, value for money, and dependable service.
Reviews 3 and 5 stars
Reset filtersA
Rating: 3 out of 5
An instrument is missing and I don't know how they will return it to me
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Response from Herbitas
Hello, Analia:
We are sorry that one of the instruments from your order was missing.
Our team has tried to contact you several times and, unable to locate you, we sent you an email informing you of the incident. The refund for the missing item is already in process.
We apologize for the inconvenience caused and thank you for your understanding.
We are sorry that one of the instruments from your order was missing.
Our team has tried to contact you several times and, unable to locate you, we sent you an email informing you of the incident. The refund for the missing item is already in process.
We apologize for the inconvenience caused and thank you for your understanding.
C
Rating: 5 out of 5
I have been buying from Herbitas for years, excellent quality-price ratio
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D
Rating: 5 out of 5
All good
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J
Rating: 5 out of 5
great ... very happy with the product
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R
Rating: 5 out of 5
Very professional
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J
Rating: 5 out of 5
Everything correct
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M
Rating: 5 out of 5
An excellent service
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I
Rating: 5 out of 5
Everything perfect
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B
Rating: 5 out of 5
good and fast
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L
Rating: 5 out of 5
Everything perfect
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G
Rating: 5 out of 5
Order compliant and fast delivery
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M
Rating: 5 out of 5
Fast shipping and product as described. Recommended!
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L
Rating: 5 out of 5
Good products. Packaging and delivery of them are the best. I liked it.
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E
Rating: 5 out of 5
Excellent products
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M
Rating: 5 out of 5
Good quality in the products
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E
Rating: 5 out of 5
Very fast and very good... the products well preserved without bumps or damaged... I would order again without hesitation
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B
Rating: 5 out of 5
The product in excellent condition, everything perfect. Thank you
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M
Rating: 5 out of 5
Everything is correct, good quality and good distribution of the material.
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V
Rating: 5 out of 5
I did not receive confirmation by email, it would also be good to know when they are going to send it to me or a tracking record.
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G
Rating: 5 out of 5
Ok
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I
Rating: 5 out of 5
Very fast and precise
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G
Rating: 5 out of 5
GREAT
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A
Rating: 5 out of 5
VERY GOOD
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C
Rating: 3 out of 5
Fast. Easy delivery. Good quality price.
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F
Rating: 3 out of 5
Customer service takes a long time to respond. They sent us a display support that is not the same as the first one they sent us, and to this day I have not received a response to my email.
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Response from Herbitas
We regret the perception you have taken from our service. We want to inform you that our colleagues from the orders department have already responded to your inquiry by email to manage this incident. We would appreciate it if you could check your inbox, as well as the spam or junk folder in case the message arrived there.
We remain at your disposal for any additional clarification and hope to resolve the situation satisfactorily.
We remain at your disposal for any additional clarification and hope to resolve the situation satisfactorily.
J
Rating: 5 out of 5
Top
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F
Rating: 5 out of 5
great products and fast delivery!!!
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R
Rating: 5 out of 5
Great distributor even though lately they have raised the prices of various items a bit
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E
Rating: 5 out of 5
Excellent as always Make loyalty points program
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P
Rating: 5 out of 5
Precise, serious and reliable
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L
Rating: 5 out of 5
Professionalism, great and excellent service. Recommended
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G
Rating: 5 out of 5
Great products, fast shipping
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S
Rating: 5 out of 5
excellent value for money, fast shipping
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H
Rating: 5 out of 5
Good service
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M
Rating: 5 out of 5
product arrived intact, within the expected time. Great purchase
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L
Rating: 5 out of 5
Good experience
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E
Rating: 3 out of 5
The order did not come with the invoice and they also haven't sent it to me by email. I claimed it through the enabled WhatsApp but they haven't sent it to me either
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Response from Herbitas
Hello,
We apologize for the inconvenience caused.
Invoices must be requested through the email [email protected] in order to manage them correctly.
In any case, we have forwarded your case to the relevant department so they can send you the invoice as soon as possible.
Thank you for letting us know.
We apologize for the inconvenience caused.
Invoices must be requested through the email [email protected] in order to manage them correctly.
In any case, we have forwarded your case to the relevant department so they can send you the invoice as soon as possible.
Thank you for letting us know.
C
Rating: 5 out of 5
Everything went well.
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