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C
Rating: 4 out of 5
All received!
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
4 star reviews
Reset filtersM
Rating: 4 out of 5
Second time they didn't send me an invoiced strawberry, but it was resolved.
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M
Rating: 4 out of 5
Everything perfect
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L
Rating: 4 out of 5
Good quality and it didn't take long
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J
Rating: 4 out of 5
Fast and well-protected shipping. Products with a good quality-price ratio.
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S
Rating: 4 out of 5
Good products although I find them a bit expensive compared to their quality. The minimum purchase limit to get free shipping is too high and 35 euros for shipping costs are definitely too much!
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M
Rating: 4 out of 5
-
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M
Rating: 4 out of 5
A good experience, good phone service
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M
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
They have been quick
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S
Rating: 4 out of 5
In the past, orders were processed more quickly, however, the quality is excellent!
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A
Rating: 4 out of 5
fast, good and quality
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E
Rating: 4 out of 5
Satisfied with the order.
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J
Rating: 4 out of 5
The order was complete, but they brought it to me on 2 different days. I set the schedule of the clinic and they delivered it just when it was closed. I saw it through the window and opened the blind. The box of the package came with a dent on the side but luckily nothing was broken.
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R
Rating: 4 out of 5
Everything is in good condition,
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I
Rating: 4 out of 5
We received the order; however, they billed items that did not arrive. I have already requested the correction. We await a response. Thank you.
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Response from Herbitas
Hello Inês,
Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.
We greatly appreciate your patience and understanding.
Sincerely,
Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.
We greatly appreciate your patience and understanding.
Sincerely,
J
Rating: 4 out of 5
We are happy with the service, it could perhaps be faster, 24-48 hours, but otherwise very good.
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O
Rating: 4 out of 5
The after-sales service is quite improvable. No one was interested in calling to check that we had received the equipment correctly, to ask if we had any issues when starting it up, if everything was fine...
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B
Rating: 4 out of 5
Everything is correct. If I had to mention something, for orders over €250 they used to give lollipops, but in my last 2 orders I haven't been lucky. Always on time, that's for sure.
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A
Rating: 4 out of 5
Everything is correct
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Á
Rating: 4 out of 5
Very good service
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E
Rating: 4 out of 5
Satisfied
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M
Rating: 4 out of 5
All perfect
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O
Rating: 4 out of 5
They have a wide variety of quality products most of them, but it would be nice if they had headquarters in Valencia city to pick up the products at no cost.
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O
Rating: 4 out of 5
All correct with the purchase order. Delivery time could be improved. 4-5 working days.
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R
Rating: 4 out of 5
I would like to receive the invoice by mail
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M
Rating: 4 out of 5
well
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G
Rating: 4 out of 5
valid
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M
Rating: 4 out of 5
The order has arrived correctly, but compared to other companies they take longer.
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A
Rating: 4 out of 5
Correct page, easy to use.
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P
Rating: 4 out of 5
Page correct, but the customer service leaves a lot to be desired.
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D
Rating: 4 out of 5
All correct .
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C
Rating: 4 out of 5
good quality/price
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P
Rating: 4 out of 5
all ok
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J
Rating: 4 out of 5
Well
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M
Rating: 4 out of 5
Fast and efficient. I only miss a way of communication and professional advice prior to the choice of products.
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L
Rating: 4 out of 5
intuitive
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G
Rating: 4 out of 5
well
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C
Rating: 4 out of 5
Very good service, but the shipping costs are quite high given that there are companies that for purchases over 50 euros offer free delivery.
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A
Rating: 4 out of 5
I liked it.
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