The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.
Thank you for your 4-star rating and for sharing your experience. We are pleased to hear that you found the process easy and that the products met your expectations.
If there is anything we could improve to make you completely satisfied, please let us know. We are here to provide you with the best service possible.
Kind regards,
The Hipergol team
V
Vicente C.
Rating: 1 out of 5
They haven't delivered it. They said they had come to my house to deliver it and I wasn't there, but I never left. After that, they left it at a pickup point without asking me, and now I have to go and collect it myself.
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Isabel R.
Rating: 4 out of 5
The order arrived in perfect condition, but the payment page froze a couple of times and kept loading (perhaps it was a one-off issue, because it worked perfectly on the third attempt).
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Response from hipergol
Hello,
Thank you for your 4-star rating. We're sorry about the inconvenience you experienced during checkout, but we're glad to hear everything was resolved and the order arrived in perfect condition.
We appreciate your feedback and will continue working to improve the shopping experience.
Kind regards,
The Hipergol team
I
Ignacio M.
Rating: 4 out of 5
Everything was fine, except for the shipping method.
In my area, the post office has difficult hours (Monday to Friday, 9 a.m. to 2 p.m.), and those of us who work have to jump through hoops to get there. It's a shame, but I know it's not your fault.
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Response from hipergol
Hello!
Thank you very much for your 4-star rating. We're glad to hear everything was fine, although we're sorry the shipping method caused difficulties. We know post office hours can be inconvenient in some areas, and we appreciate you mentioning it.
If you would prefer another shipping option in the future or need help with the process, please don't hesitate to contact us. We're here to help!
Best regards,
The Hipergol team
M
Montserrat F.
Rating: 3 out of 5
Everything is very good, and although it arrived late, it wasn't Hipergol's fault, so I won't count the delay against them. However, I do want to mention that of the three things I ordered—pineapple, papaya, and apricots—the apricots, although well wrapped, had the opening tab open, and I noticed the expiration date was November 24, 2024. I don't think I'll have time to eat a kilo in a month. Otherwise, everything was very good. Regards, Montserrat
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Response from hipergol
Thank you for your review and for taking the time to share your experience. We're sorry that the apricots didn't meet your expectations regarding their expiration date. At Hipergol, we always strive to offer products in optimal condition, and we really appreciate you letting us know. We'll review this with our team to improve the one-and-a-half-month shelf life on future deliveries.
We're glad to hear that, despite this, the rest of the products arrived in good condition and that you were satisfied with them. We hope to continue providing you with excellent service on your next purchases!
J
José M.
Rating: 4 out of 5
Good service and very professional. I'll buy again
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Response from hipergol
Thank you for your 4-star review! We're glad to hear that you received good service and consider our team very professional. We appreciate your trust and will be happy to help with your next purchase. If you have any suggestions for improvement, please let us know. We look forward to seeing you again at Hipergol!
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Romana M.
Rating: 3 out of 5
Very high price
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Response from hipergol
Thank you for sharing your opinion. We're sorry you found our prices high. At Hipergol, we constantly work to offer quality products at the best possible prices. We greatly value your feedback and will continue looking for ways to improve our selection so you can find what you need at competitive prices.
J
Jessica A.
Rating: 4 out of 5
It could use a little more product description
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Response from hipergol
Thank you for your rating and for taking the time to share your opinion. We really appreciate your suggestion about improving the product descriptions. We'll make sure to review this area so the information is more complete and useful for all our customers. We hope your next experience with Hipergol is 5-star!
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María M.
Rating: 4 out of 5
The products arrived safely and on time, but now I need to return one of the backpacks and I'm being told that the cost is my responsibility. They gave me a link to read about how to do it, but it doesn't really help much. And on top of that, having to cover the costs is really unpleasant. I'll think twice before buying next time because of the difficulties with returns.
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Response from hipergol
Thank you for your rating and feedback! We're glad to hear that the products arrived safely and on time. We're sorry that you had a less satisfactory experience with the returns process. We understand how frustrating that can be, and we apologize for any inconvenience.
We want to keep improving, and your feedback is very valuable to us. If you need further assistance with your return or have any other concerns, please contact us directly so we can help you in the best way possible. We appreciate your understanding and hope to provide you with a better experience in the future.
J
José L.
Rating: 3 out of 5
I wanted a set of the four puzzles, but they sent me four copies of each one. I don't understand how I was supposed to order them, especially since I first wrote to ask for information on completing the collection because I already had two. I was told no, so I ordered all four and received duplicates of every one. Anyway, everything else was great; the package arrived very quickly.
Thanks
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Response from hipergol
Thank you for your rating and feedback. We're very sorry about the mistake with your order, and we understand how frustrating it must be to receive the same puzzles repeatedly instead of completing your collection.
We're glad to hear that shipping was fast, but we'd like to resolve this issue for you. Please contact us directly with your order details so we can correct the mistake and send you the right puzzles. We appreciate your understanding and are here to help with anything you need. Thank you for your patience and for continuing to trust Hipergol!
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Inés V.
Rating: 1 out of 5
I still haven't received any notification that my order has arrived at the store. It was placed on Thursday the 22nd.
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Response from hipergol
Thank you for your rating and for letting us know about your situation. We're very sorry that you didn't receive a notification about your order in time. The notification may have gone to your spam folder, but the order was delivered to the store free of charge within the stated timeframe.
We apologize for any inconvenience this may have caused. Please check your spam folder, and if you're still having trouble finding the order information, don't hesitate to contact us directly. We're here to help and make sure you receive your order without further delay. Thank you for your understanding and patience!
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Mercedes G.
Rating: 4 out of 5
I think they should change the pickup point to another location. It’s slow, and the guys who handle the packages make them lose a lot of time, when it should be faster
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Response from hipergol
Thank you for your 4-star rating and for your feedback! We’re sorry that the pickup point did not meet your expectations in terms of speed. We appreciate your feedback and will take it into account as we work to improve our services. If you have any other suggestions or need help, please don’t hesitate to contact us. Thank you for your understanding and for trusting Hipergol. We hope to see you again soon!
D
Daniel M.
Rating: 4 out of 5
Everything was correct, the product and delivery time were as confirmed in the order.
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Response from hipergol
Thank you for your 4-star rating and for your comments! We are glad to hear that the product and delivery time met your expectations. If you have any suggestions for improvement or need further assistance, please let us know. We appreciate your trust in Hipergol and hope to see you again soon.
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Alberto C.
Rating: 1 out of 5
The order and delivery note listed 2 units of the same product, but only one unit was sent.
Since the product is very inexpensive, I am not going to file a complaint.
Regards.
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Response from hipergol
Thank you for your feedback and for letting us know about the issue! We apologize for the initial error with your order, but we are glad to hear that we have now resolved it and sent the correct number of units. If you need anything else or have any questions, please feel free to contact us. We appreciate your understanding and trust in Hipergol. Best regards!
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Hirohito T.
Rating: 4 out of 5
Many products are out of stock
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Response from hipergol
Thank you for your 4-star rating and for your comment! We are sorry that you found products out of stock in our store. We are constantly working to replenish our inventory and provide you with a better experience. If there is a specific product you are looking for, please don't hesitate to contact us so we can help. We appreciate your understanding and hope to offer you an even better experience with your next purchase. Thank you for trusting Hipergol!
F
Faustino G.
Rating: 1 out of 5
T-shirt with a defect (marked with an arrow)
They didn't mention it when selling it
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Response from hipergol
Hello,
We are very sorry to hear about your experience with the T-shirt you received in your order. We sincerely apologize for any inconvenience this may have caused. We have tried to contact you by email to resolve the situation, but we have not received a response.
To help you better, we need more information and some pictures of the product and the defect you mentioned. Please reply to this email with the pictures attached, or contact us via WhatsApp at the company number provided. We are here to resolve any issue and make sure you are completely satisfied with your purchase.
Thank you for your understanding and patience. We hope to resolve this situation quickly and to your satisfaction.
Kind regards,
The Hipergol team
J
Joana J.
Rating: 4 out of 5
The suitcases I ordered were fine, except the cabin bag had a scuff on the bottom... The shipping and delivery were very fast!
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Response from hipergol
Hello!
Thank you for your 4-star rating. We're glad to hear that you're generally satisfied with the suitcases and that shipping and delivery were fast. We're sorry about the scuff on the cabin bag. Please contact our customer service team so we can offer you a solution.
We hope to see you again soon at Hipergol!
Best regards,
The Hipergol team
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Amaia R.
Rating: 4 out of 5
They were very fast with shipping.
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Response from hipergol
Thank you so much for your generous 5-star rating! We're pleased to know you were satisfied with the beautiful design and durability of the product you purchased from Hipergol. At Hipergol, we strive to offer high-quality products that combine functionality with attractive design, and we're glad to know we met your expectations.
We greatly value your opinion and support. Your satisfaction is our number one priority, and we're committed to continuing to offer products that are both visually appealing and durable. If you need anything else or have any questions, please don't hesitate to contact us.
Thank you for choosing Hipergol and sharing your positive experience with us. We hope to serve you again in the future.
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Marta I.
Rating: 4 out of 5
My package arrived right away, although I have requested a return for a product that arrived faulty.
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Response from hipergol
Dear customer,
We sincerely appreciate your 4-star rating for your experience with Hipergol. We are pleased to hear that you received your package quickly. We are sorry for the inconvenience you experienced with a defective product, but we are glad to know that our team was able to resolve the issue efficiently and to your satisfaction.
At Hipergol, we continually strive to offer quality service and flawless products, so your feedback is essential to helping us improve. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team.
We appreciate your trust in Hipergol and hope to provide you with an even better shopping experience in the future.
Sincerely,
The Hipergol team
S
Sheila A.
Rating: 1 out of 5
It is an irresponsible and m***** company. First they sent me a broken toy, then I exchanged it for another one and received a different one from the one I ordered. It was for my daughter's birthday, so I had to buy her another toy.
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Mari A.
Rating: 1 out of 5
You sent the wrong fish tank. I ordered the large one, but you sent me the small one... I can't exchange it now because there wasn't enough time before Three Kings Day, but you sent me the wrong one. I ordered the red one, which is bigger.
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Response from hipergol
Dear customer,
We sincerely apologize for the confusion and any inconvenience caused by the error in shipping the fish tank. We appreciate you sharing your experience and understand that the situation was not what you wanted, especially during such a special time as Three Kings Day.
We're glad to hear that we were able to resolve the issue and find a solution that satisfied you. If you need more products or assistance in the future, please don't hesitate to contact our customer service team. We're here to make sure every shopping experience with Hipergol is a positive one.
We appreciate your understanding and continued support.
Sincerely,
The Hipergol team
J
Jesus C.
Rating: 2 out of 5
Ever since I placed an order on December 30, 2023, I've had to send an email today because there's no trace of the order that was supposed to be delivered to my home!!
Four days without even a brief explanation!!
Very unprofessional!!
I paid 11.90!!!
For delivery to my home.
I had to send an email a little while ago, and they tell me the transport company hadn't done something or other!!!
*EXCUSES*
PLEASE, I EXPECT PROFESSIONALISM.
THIS FIGURINE IS FOR MY SON WITH DAN SYNDROME, AND IT HELPS WITH HIS MAJOR PROBLEM.
JESUS CARRION
679 199 332
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Victoria F.
Rating: 1 out of 5
I've been waiting for the order since the 22nd and still haven't received it. I sent a notice, but neither they nor the GLS company have replied.
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Response from hipergol
We sincerely regret the situation you experienced and appreciate your honesty in sharing your concerns. We understand how frustrating it can be to wait for an order and not receive timely information about its status.
We apologize for any inconvenience caused by the lack of response and the delivery delay. We will immediately investigate the issue with the GLS shipping company to get updated information about your shipment and take the necessary steps to resolve the situation.
We apologize again for the inconvenience and appreciate your patience. Unfortunately, we have not received any communication regarding your shipment. It may have ended up in the SPAM folder due to the large number of emails received over the Christmas holidays. We are committed to providing you with the best shopping experience and resolving this issue as quickly and effectively as possible.
If you need further assistance, please do not hesitate to contact our customer service team. We value your trust in us and will work to rectify this situation.
Thank you for sharing your feedback and choosing us. We are here to help you.
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