The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.
Very bad. It is the 12th and I still haven't received my order, which I was told would arrive between the 8th and 9th.
The delivery driver hangs up on me without offering a solution, and the person in charge on the phone says she will call me, but I'm still waiting.
The order was a birthday present that will no longer arrive in time.
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Response from hipergol
We sincerely apologize for the inconvenience and for the order not arriving in time for the birthday.
The delay occurred because the address provided when placing the order was incomplete, which prevented the carrier from making the delivery. As soon as we became aware of the issue, we contacted you to request the missing details and immediately forwarded the complete address to GLS so they could arrange delivery.
We understand your frustration, especially as this was a gift, and we also regret the service you received from the carrier. We will continue to follow up to ensure the order is delivered as soon as possible.
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Mariola M.
Rating: 1 out of 5
I bought boxes of 3 Pokémon socks, and some are one size while others are another, even though they all cost the same, which we don't understand.
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Response from hipergol
We apologize for the confusion. We would like to clarify that these are the same product and that the only difference between the boxes received is the packaging format, which does not affect the contents or the price.
We had not received any prior communication about this issue, so we did not have the opportunity to look into it and offer you a solution before this review was posted. Our customer service team is available to check what happened and assist you with your case.
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Aratz B.
Rating: 3 out of 5
Good morning, the products I bought are fine, but it would be nice if you sent me promotional codes from time to time.
Best regards
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Response from hipergol
Good morning. Thank you for sharing your opinion and for trusting us. Our promotional codes apply directly to certain products or product groups, so we recommend checking our promotions regularly to take advantage of the discounts available. We hope you enjoy your purchase. Best regards!
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Diana S.
Rating: 3 out of 5
They didn’t turn out very well. We almost caught fire because there were no sparks, just actual flames.
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Christophe L.
Rating: 1 out of 5
Very bad, ugly product (gianduiotti). Chinese copy?
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Response from hipergol
Hello Christophe,
We are sorry that you did not like the product.
We would like to clarify that the **Gianduiotto hazelnut cream chocolate** you received is a product **made in Italy by Laica S.p.A.**, a chocolate company founded in 1946 in Arona, Italy. The packaging clearly states **“Made in Italy”**, along with the manufacturer's information and the ingredients.
It is not a copy or a product of Chinese origin.
In any case, we understand that the taste or texture may not appeal to everyone. If you believe the product has **a quality issue**, you can contact our customer service team and we will be happy to look into it with you.
Thank you for your feedback; it helps us continue to improve.
Kind regards,
Customer Service Team
Hipergol
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Cristina S.
Rating: 3 out of 5
Better home delivery.
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Francisco J.
Rating: 1 out of 5
I don't know; what I do know is that it didn't work out well for me.
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Response from hipergol
Dear Francisco Javier,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.
We have reviewed your order and confirmed that it was placed on February 19 at 10:47 p.m. and dispatched from our premises the following day, February 20, at 1:29 p.m., in line with our usual preparation and dispatch times of less than 24 business hours.
The issue occurred later during the transport company’s handling of the shipment, which is outside our direct control. We fully understand your frustration, especially as this was a gift with a specific delivery date, and we apologize for the inconvenience caused.
From the outset, we have been following up with GLS to expedite delivery and submit the relevant complaint. The shipment is currently marked as out for delivery.
At hipergol, we work every day to provide fast shipping and effective customer service, but external logistical issues can sometimes arise, and we do our best to resolve them as quickly as possible.
Please do not hesitate to contact us if you need any further assistance. We would love the opportunity to serve you again and provide the experience you deserve.
Kind regards,
The hipergol team
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Iván D.
Rating: 1 out of 5
I complained about a damaged product and they supposedly took note of it, but after that they ignored me.
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Laura F.
Rating: 1 out of 5
I have not received the order
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David R.
Rating: 1 out of 5
I didn't receive the order. I requested to cancel it, but they haven't even replied after a week.
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Response from hipergol
Hello David,
Your order, placed on Friday, was dispatched for delivery the following Monday, in line with the usual shipping times. According to GLS, several delivery attempts were made, after which the shipment was made available for collection at their depot and was subsequently returned because it was not collected.
Regarding your request, the email received on the 22nd was handled that same day. We informed you that the issue had been referred to the carrier and that we were waiting for the package to be returned so we could proceed.
We are still waiting to receive the returned shipment so we can resolve this as soon as possible.
Best regards,
Hipergol
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Jose L.
Rating: 2 out of 5
I can't rate the item.
My bad review is about the GLS delivery service, as I still haven't received it.
And I had it sent to a pickup point to make sure it would arrive on 11-12-25, but today, the 14th, I still don't have it.
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María T.
Rating: 3 out of 5
I assume the product is fine; it's a gift that I still haven't been able to give because the package didn't arrive on time. I paid a little extra for fast delivery, but that didn't happen. The carrier didn't come to my home, although they said they had, and they didn't come the next day either, instead leaving it at a collection point, which I couldn't get to because I was away.
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Isabel C.
Rating: 1 out of 5
I want my order to arrive. It was supposedly due by the 10th at the latest, and it's now the 18th and it still hasn't arrived.
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Response from hipergol
Hello Isabel,
We are sorry for the inconvenience. On November 10, we wrote to let you know that one of the products was out of stock and that we needed your confirmation to ship the rest of the order. We did not receive a reply until November 17, so we were unable to ship it sooner.
According to the carrier, your order is scheduled for delivery tomorrow.
We apologize for the delay and remain at your disposal if you have any questions.
Kind regards,
The Hipergol team
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Jose M.
Rating: 2 out of 5
The doll has a defect on its left hand.
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Response from hipergol
Hello José María,
We are sorry about the issue with the doll. We would like to clarify that the product is always shipped sealed by the manufacturer, so it is not possible to detect a defect without opening it.
In addition, the review was posted before you contacted our customer service team. Once we received your message, we asked you for the necessary evidence and immediately arranged a solution to resolve the problem.
We appreciate your cooperation and remain at your disposal for any further assistance.
Kind regards,
The Hipergol team
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Rosana Q.
Rating: 1 out of 5
The figurine arrived with a broken hand.
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Kelly O.
Rating: 1 out of 5
My order has been out for delivery since Thursday, and every day they reschedule it without explaining why. My niece is waiting for it for the start of the school year, and this is disgraceful.
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Juan J.
Rating: 1 out of 5
I still haven't received it, so I can't give a positive review
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Jose L.
Rating: 3 out of 5
I sent a WhatsApp message to the number they provide... the watch is completely black, the face and the surrounding area, all black... they replied that I should place the order on the website... and I received a watch with the inside of the outer rim white, not black... I’m giving it 3 stars because when I received it, I would have given it -5 stars.
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Ana P.
Rating: 1 out of 5
I’ve been waiting many days for a response, since I received one product instead of the two I ordered. I think this was poorly handled, whether by the shipping company or whoever, because supposedly everything had been sent. I won’t buy again or recommend that anyone else buy from you.
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Response from hipergol
We are very sorry about the situation you described. According to our WhatsApp correspondence, the order was correctly shipped in a single box containing both backpacks, as shown to you in the images.
After receiving your photos, we noticed that the packaging does not match the original seal it had when it left our warehouse. In these cases, as we explained, you need to file a claim or report with the shipping company. They must investigate the incident and confirm it with us so that we can resolve it.
We understand your frustration and are still waiting for a response from the shipping company so we can offer you a definitive solution. We apologize for the inconvenience, although this situation is not directly within our control.
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Itziar M.
Rating: 3 out of 5
I didn’t like the quality of the ginger cubes. Too much sugar.
I liked the fast and punctual service. Thank you.
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Juanantonio G.
Rating: 1 out of 5
It is very chopped up and has far too much sugar. I don't like it at all in this condition, since they don't state the sugar percentage.
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Response from hipergol
Hello Juan Antonio, we're sorry your experience wasn't what you expected. So we can look into this properly, could you tell us whether you mean the dried mango or the ginger? It would also be helpful to know what surprised you about the sugar content or the way the product was cut. Thank you for your help.
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Olga G.
Rating: 1 out of 5
I expected it to come in its box, not wrapped in bubble wrap.
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Diego O.
Rating: 1 out of 5
The product was close to its expiration date, and when I tried the chocolates they tasted strange and were very dry.
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Antonio M.
Rating: 3 out of 5
One of the products arrived as a solid lump, with all the candies stuck together.
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Germinal S.
Rating: 1 out of 5
Delivery was not made within the stated timeframe, and I couldn’t give my daughter her Three Kings’ Day present.
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Rafael S.
Rating: 2 out of 5
Bad. I bought one item and received another, and there was no help at all in correcting the mistake. Terrible.
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Vicente C.
Rating: 1 out of 5
They haven't delivered it. They said they had come to my house to deliver it and I wasn't there, but I never left. After that, they left it at a pickup point without asking me, and now I have to go and collect it myself.
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Montserrat F.
Rating: 3 out of 5
Everything is very good, and although it arrived late, it wasn't Hipergol's fault, so I won't count the delay against them. However, I do want to mention that of the three things I ordered—pineapple, papaya, and apricots—the apricots, although well wrapped, had the opening tab open, and I noticed the expiration date was November 24, 2024. I don't think I'll have time to eat a kilo in a month. Otherwise, everything was very good. Regards, Montserrat
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Response from hipergol
Thank you for your review and for taking the time to share your experience. We're sorry that the apricots didn't meet your expectations regarding their expiration date. At Hipergol, we always strive to offer products in optimal condition, and we really appreciate you letting us know. We'll review this with our team to improve the one-and-a-half-month shelf life on future deliveries.
We're glad to hear that, despite this, the rest of the products arrived in good condition and that you were satisfied with them. We hope to continue providing you with excellent service on your next purchases!
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Romana M.
Rating: 3 out of 5
Very high price
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Response from hipergol
Thank you for sharing your opinion. We're sorry you found our prices high. At Hipergol, we constantly work to offer quality products at the best possible prices. We greatly value your feedback and will continue looking for ways to improve our selection so you can find what you need at competitive prices.
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José L.
Rating: 3 out of 5
I wanted a set of the four puzzles, but they sent me four copies of each one. I don't understand how I was supposed to order them, especially since I first wrote to ask for information on completing the collection because I already had two. I was told no, so I ordered all four and received duplicates of every one. Anyway, everything else was great; the package arrived very quickly.
Thanks
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Response from hipergol
Thank you for your rating and feedback. We're very sorry about the mistake with your order, and we understand how frustrating it must be to receive the same puzzles repeatedly instead of completing your collection.
We're glad to hear that shipping was fast, but we'd like to resolve this issue for you. Please contact us directly with your order details so we can correct the mistake and send you the right puzzles. We appreciate your understanding and are here to help with anything you need. Thank you for your patience and for continuing to trust Hipergol!
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Inés V.
Rating: 1 out of 5
I still haven't received any notification that my order has arrived at the store. It was placed on Thursday the 22nd.
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Response from hipergol
Thank you for your rating and for letting us know about your situation. We're very sorry that you didn't receive a notification about your order in time. The notification may have gone to your spam folder, but the order was delivered to the store free of charge within the stated timeframe.
We apologize for any inconvenience this may have caused. Please check your spam folder, and if you're still having trouble finding the order information, don't hesitate to contact us directly. We're here to help and make sure you receive your order without further delay. Thank you for your understanding and patience!
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