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J
Rating: 4 out of 5
Assembly is not as easy as advertised. The instructions contain errors.
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Customer reviews of hipergol
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 138 published reviews
Summary of reviews
The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 2 out of 5
The doll has a defect on its left hand.
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Response from hipergol
Hello José María,
We are sorry about the issue with the doll. We would like to clarify that the product is always shipped sealed by the manufacturer, so it is not possible to detect a defect without opening it.
In addition, the review was posted before you contacted our customer service team. Once we received your message, we asked you for the necessary evidence and immediately arranged a solution to resolve the problem.
We appreciate your cooperation and remain at your disposal for any further assistance.
Kind regards,
The Hipergol team
We are sorry about the issue with the doll. We would like to clarify that the product is always shipped sealed by the manufacturer, so it is not possible to detect a defect without opening it.
In addition, the review was posted before you contacted our customer service team. Once we received your message, we asked you for the necessary evidence and immediately arranged a solution to resolve the problem.
We appreciate your cooperation and remain at your disposal for any further assistance.
Kind regards,
The Hipergol team
R
Rating: 1 out of 5
The figurine arrived with a broken hand.
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A
Rating: 4 out of 5
For both storage and consumption, it would be more convenient if they sold their products (candies, sugar-coated almonds, etc.) in 250 g bags; the 1 kg bags are difficult to handle.
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G
Rating: 4 out of 5
Since this was my first time ordering from this website, I would highlight the fast shipping and good communication. If there is one thing to improve, it would be to increase the stock, as the item I ordered was practically sold out. But everything else was great: communication, shipping, and delivery all on time.
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K
Rating: 1 out of 5
My order has been out for delivery since Thursday, and every day they reschedule it without explaining why. My niece is waiting for it for the start of the school year, and this is disgraceful.
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J
Rating: 1 out of 5
I still haven't received it, so I can't give a positive review
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A
Rating: 4 out of 5
Everything that goes up with the shipping cost and
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M
Rating: 4 out of 5
Perfect
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A
Rating: 1 out of 5
I’ve been waiting many days for a response, since I received one product instead of the two I ordered. I think this was poorly handled, whether by the shipping company or whoever, because supposedly everything had been sent. I won’t buy again or recommend that anyone else buy from you.
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Response from hipergol
We are very sorry about the situation you described. According to our WhatsApp correspondence, the order was correctly shipped in a single box containing both backpacks, as shown to you in the images.
After receiving your photos, we noticed that the packaging does not match the original seal it had when it left our warehouse. In these cases, as we explained, you need to file a claim or report with the shipping company. They must investigate the incident and confirm it with us so that we can resolve it.
We understand your frustration and are still waiting for a response from the shipping company so we can offer you a definitive solution. We apologize for the inconvenience, although this situation is not directly within our control.
After receiving your photos, we noticed that the packaging does not match the original seal it had when it left our warehouse. In these cases, as we explained, you need to file a claim or report with the shipping company. They must investigate the incident and confirm it with us so that we can resolve it.
We understand your frustration and are still waiting for a response from the shipping company so we can offer you a definitive solution. We apologize for the inconvenience, although this situation is not directly within our control.
J
Rating: 1 out of 5
It is very chopped up and has far too much sugar. I don't like it at all in this condition, since they don't state the sugar percentage.
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Response from hipergol
Hello Juan Antonio, we're sorry your experience wasn't what you expected. So we can look into this properly, could you tell us whether you mean the dried mango or the ginger? It would also be helpful to know what surprised you about the sugar content or the way the product was cut. Thank you for your help.
M
Rating: 4 out of 5
Pictolin sugar-free candies
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O
Rating: 1 out of 5
I expected it to come in its box, not wrapped in bubble wrap.
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B
Rating: 4 out of 5
Good, although I don't know if it's a fault with the toy, but the Zenon's farm car keeps stopping.
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D
Rating: 1 out of 5
The product was close to its expiration date, and when I tried the chocolates they tasted strange and were very dry.
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G
Rating: 1 out of 5
Delivery was not made within the stated timeframe, and I couldn’t give my daughter her Three Kings’ Day present.
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R
Rating: 2 out of 5
Bad. I bought one item and received another, and there was no help at all in correcting the mistake. Terrible.
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E
Rating: 4 out of 5
Easy, just like the pictures.
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Response from hipergol
Hello,
Thank you for your 4-star rating and for sharing your experience. We are pleased to hear that you found the process easy and that the products met your expectations.
If there is anything we could improve to make you completely satisfied, please let us know. We are here to provide you with the best service possible.
Kind regards,
The Hipergol team
Thank you for your 4-star rating and for sharing your experience. We are pleased to hear that you found the process easy and that the products met your expectations.
If there is anything we could improve to make you completely satisfied, please let us know. We are here to provide you with the best service possible.
Kind regards,
The Hipergol team
V
Rating: 1 out of 5
They haven't delivered it. They said they had come to my house to deliver it and I wasn't there, but I never left. After that, they left it at a pickup point without asking me, and now I have to go and collect it myself.
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I
Rating: 4 out of 5
The order arrived in perfect condition, but the payment page froze a couple of times and kept loading (perhaps it was a one-off issue, because it worked perfectly on the third attempt).
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Response from hipergol
Hello,
Thank you for your 4-star rating. We're sorry about the inconvenience you experienced during checkout, but we're glad to hear everything was resolved and the order arrived in perfect condition.
We appreciate your feedback and will continue working to improve the shopping experience.
Kind regards,
The Hipergol team
Thank you for your 4-star rating. We're sorry about the inconvenience you experienced during checkout, but we're glad to hear everything was resolved and the order arrived in perfect condition.
We appreciate your feedback and will continue working to improve the shopping experience.
Kind regards,
The Hipergol team