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C
Rating: 5 out of 5
Very attentive, and everything about the purchase was just right.
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Customer reviews of hipergol
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 138 published reviews
Summary of reviews
The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.
Reviews 1, 2 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Speed and efficiency.
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H
Rating: 5 out of 5
Everything was perfect and fast!!
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C
Rating: 5 out of 5
Very kind and excellent service.
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J
Rating: 5 out of 5
The order was shipped within the stated timeframe and very well packaged.
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A
Rating: 5 out of 5
A great variety of brands and products. Fast and perfect delivery.
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I
Rating: 5 out of 5
Delivered on the agreed date, and the package was in perfect condition.
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R
Rating: 5 out of 5
Very good and very fast delivery.
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E
Rating: 5 out of 5
Fast, good price, and perfect products.
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I
Rating: 1 out of 5
I want my order to arrive. It was supposedly due by the 10th at the latest, and it's now the 18th and it still hasn't arrived.
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Response from hipergol
Hello Isabel,
We are sorry for the inconvenience. On November 10, we wrote to let you know that one of the products was out of stock and that we needed your confirmation to ship the rest of the order. We did not receive a reply until November 17, so we were unable to ship it sooner.
According to the carrier, your order is scheduled for delivery tomorrow.
We apologize for the delay and remain at your disposal if you have any questions.
Kind regards,
The Hipergol team
We are sorry for the inconvenience. On November 10, we wrote to let you know that one of the products was out of stock and that we needed your confirmation to ship the rest of the order. We did not receive a reply until November 17, so we were unable to ship it sooner.
According to the carrier, your order is scheduled for delivery tomorrow.
We apologize for the delay and remain at your disposal if you have any questions.
Kind regards,
The Hipergol team
J
Rating: 5 out of 5
The seriousness with which you resolve issues and your speed. Keep it up.
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C
Rating: 5 out of 5
The Plim Plim characters are lovely; it's a gift for my niece.
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H
Rating: 5 out of 5
Product quality, their prices, and fast delivery. I will definitely shop here again.
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J
Rating: 2 out of 5
The doll has a defect on its left hand.
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Response from hipergol
Hello José María,
We are sorry about the issue with the doll. We would like to clarify that the product is always shipped sealed by the manufacturer, so it is not possible to detect a defect without opening it.
In addition, the review was posted before you contacted our customer service team. Once we received your message, we asked you for the necessary evidence and immediately arranged a solution to resolve the problem.
We appreciate your cooperation and remain at your disposal for any further assistance.
Kind regards,
The Hipergol team
We are sorry about the issue with the doll. We would like to clarify that the product is always shipped sealed by the manufacturer, so it is not possible to detect a defect without opening it.
In addition, the review was posted before you contacted our customer service team. Once we received your message, we asked you for the necessary evidence and immediately arranged a solution to resolve the problem.
We appreciate your cooperation and remain at your disposal for any further assistance.
Kind regards,
The Hipergol team
R
Rating: 1 out of 5
The figurine arrived with a broken hand.
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R
Rating: 5 out of 5
Everything: price and speed.
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I
Rating: 5 out of 5
Everything is OK.
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L
Rating: 5 out of 5
The speed.
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