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P
Rating: 5 out of 5
I ordered for the first time and it went very well. The delivery arrived very quickly and everything was in perfect condition. I will buy again.
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Customer reviews of hipergol
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 138 published reviews
Summary of reviews
The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.
Reviews 1, 3, 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
Everything was perfect. I received the order within two days.
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R
Rating: 5 out of 5
There was a problem with the product and they resolved it quickly, thank you.
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M
Rating: 5 out of 5
The best quality.
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M
Rating: 5 out of 5
Super-fast shipping and very good products, a 10 out of 10.
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B
Rating: 5 out of 5
Fast service.
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L
Rating: 5 out of 5
Fast shipping.
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C
Rating: 1 out of 5
Very bad, ugly product (gianduiotti). Chinese copy?
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Response from hipergol
Hello Christophe,
We are sorry that you did not like the product.
We would like to clarify that the **Gianduiotto hazelnut cream chocolate** you received is a product **made in Italy by Laica S.p.A.**, a chocolate company founded in 1946 in Arona, Italy. The packaging clearly states **“Made in Italy”**, along with the manufacturer's information and the ingredients.
It is not a copy or a product of Chinese origin.
In any case, we understand that the taste or texture may not appeal to everyone. If you believe the product has **a quality issue**, you can contact our customer service team and we will be happy to look into it with you.
Thank you for your feedback; it helps us continue to improve.
Kind regards,
Customer Service Team
Hipergol
We are sorry that you did not like the product.
We would like to clarify that the **Gianduiotto hazelnut cream chocolate** you received is a product **made in Italy by Laica S.p.A.**, a chocolate company founded in 1946 in Arona, Italy. The packaging clearly states **“Made in Italy”**, along with the manufacturer's information and the ingredients.
It is not a copy or a product of Chinese origin.
In any case, we understand that the taste or texture may not appeal to everyone. If you believe the product has **a quality issue**, you can contact our customer service team and we will be happy to look into it with you.
Thank you for your feedback; it helps us continue to improve.
Kind regards,
Customer Service Team
Hipergol
M
Rating: 5 out of 5
I love it, it's really good, and they answered my questions excellently.
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R
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
A great variety of products and fast shipping.
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C
Rating: 3 out of 5
Better home delivery.
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F
Rating: 5 out of 5
Fast order service.
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C
Rating: 5 out of 5
Telephone support and fast shipping.
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F
Rating: 1 out of 5
I don't know; what I do know is that it didn't work out well for me.
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Response from hipergol
Dear Francisco Javier,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.
We have reviewed your order and confirmed that it was placed on February 19 at 10:47 p.m. and dispatched from our premises the following day, February 20, at 1:29 p.m., in line with our usual preparation and dispatch times of less than 24 business hours.
The issue occurred later during the transport company’s handling of the shipment, which is outside our direct control. We fully understand your frustration, especially as this was a gift with a specific delivery date, and we apologize for the inconvenience caused.
From the outset, we have been following up with GLS to expedite delivery and submit the relevant complaint. The shipment is currently marked as out for delivery.
At hipergol, we work every day to provide fast shipping and effective customer service, but external logistical issues can sometimes arise, and we do our best to resolve them as quickly as possible.
Please do not hesitate to contact us if you need any further assistance. We would love the opportunity to serve you again and provide the experience you deserve.
Kind regards,
The hipergol team
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.
We have reviewed your order and confirmed that it was placed on February 19 at 10:47 p.m. and dispatched from our premises the following day, February 20, at 1:29 p.m., in line with our usual preparation and dispatch times of less than 24 business hours.
The issue occurred later during the transport company’s handling of the shipment, which is outside our direct control. We fully understand your frustration, especially as this was a gift with a specific delivery date, and we apologize for the inconvenience caused.
From the outset, we have been following up with GLS to expedite delivery and submit the relevant complaint. The shipment is currently marked as out for delivery.
At hipergol, we work every day to provide fast shipping and effective customer service, but external logistical issues can sometimes arise, and we do our best to resolve them as quickly as possible.
Please do not hesitate to contact us if you need any further assistance. We would love the opportunity to serve you again and provide the experience you deserve.
Kind regards,
The hipergol team
E
Rating: 5 out of 5
Fast shipping, well packaged, everything arrived in perfect condition!!
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M
Rating: 5 out of 5
Easy to use for online shopping, very professional and punctual with shipping the order. I bought official Pokémon socks, presented in a lovely Pokémon box, on Friday, and by Saturday I was able to pick them up at the GLS collection point closest to my home.
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M
Rating: 5 out of 5
Very fast shipping
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C
Rating: 5 out of 5
Everything was perfect.
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J
Rating: 5 out of 5
I made an online purchase and everything went perfectly. They were very professional and friendly.
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A
Rating: 5 out of 5
Cheap, quality product, and fast too. The shipping costs, however, are excessive.
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O
Rating: 5 out of 5
My order arrived the next day. Everything was perfect.
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