The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.
I assume the product is fine; it's a gift that I still haven't been able to give because the package didn't arrive on time. I paid a little extra for fast delivery, but that didn't happen. The carrier didn't come to my home, although they said they had, and they didn't come the next day either, instead leaving it at a collection point, which I couldn't get to because I was away.
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Isabel C.
Rating: 1 out of 5
I want my order to arrive. It was supposedly due by the 10th at the latest, and it's now the 18th and it still hasn't arrived.
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Response from hipergol
Hello Isabel,
We are sorry for the inconvenience. On November 10, we wrote to let you know that one of the products was out of stock and that we needed your confirmation to ship the rest of the order. We did not receive a reply until November 17, so we were unable to ship it sooner.
According to the carrier, your order is scheduled for delivery tomorrow.
We apologize for the delay and remain at your disposal if you have any questions.
Kind regards,
The Hipergol team
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Jose H.
Rating: 4 out of 5
Assembly is not as easy as advertised. The instructions contain errors.
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Rosana Q.
Rating: 1 out of 5
The figurine arrived with a broken hand.
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Adolfo T.
Rating: 4 out of 5
For both storage and consumption, it would be more convenient if they sold their products (candies, sugar-coated almonds, etc.) in 250 g bags; the 1 kg bags are difficult to handle.
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Gerardo J.
Rating: 4 out of 5
Since this was my first time ordering from this website, I would highlight the fast shipping and good communication. If there is one thing to improve, it would be to increase the stock, as the item I ordered was practically sold out. But everything else was great: communication, shipping, and delivery all on time.
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Kelly O.
Rating: 1 out of 5
My order has been out for delivery since Thursday, and every day they reschedule it without explaining why. My niece is waiting for it for the start of the school year, and this is disgraceful.
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Juan J.
Rating: 1 out of 5
I still haven't received it, so I can't give a positive review
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Adrian G.
Rating: 4 out of 5
Everything that goes up with the shipping cost and
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Jose L.
Rating: 3 out of 5
I sent a WhatsApp message to the number they provide... the watch is completely black, the face and the surrounding area, all black... they replied that I should place the order on the website... and I received a watch with the inside of the outer rim white, not black... I’m giving it 3 stars because when I received it, I would have given it -5 stars.
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Manuel G.
Rating: 4 out of 5
Perfect
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Ana P.
Rating: 1 out of 5
I’ve been waiting many days for a response, since I received one product instead of the two I ordered. I think this was poorly handled, whether by the shipping company or whoever, because supposedly everything had been sent. I won’t buy again or recommend that anyone else buy from you.
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Response from hipergol
We are very sorry about the situation you described. According to our WhatsApp correspondence, the order was correctly shipped in a single box containing both backpacks, as shown to you in the images.
After receiving your photos, we noticed that the packaging does not match the original seal it had when it left our warehouse. In these cases, as we explained, you need to file a claim or report with the shipping company. They must investigate the incident and confirm it with us so that we can resolve it.
We understand your frustration and are still waiting for a response from the shipping company so we can offer you a definitive solution. We apologize for the inconvenience, although this situation is not directly within our control.
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Itziar M.
Rating: 3 out of 5
I didn’t like the quality of the ginger cubes. Too much sugar.
I liked the fast and punctual service. Thank you.
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Juanantonio G.
Rating: 1 out of 5
It is very chopped up and has far too much sugar. I don't like it at all in this condition, since they don't state the sugar percentage.
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Response from hipergol
Hello Juan Antonio, we're sorry your experience wasn't what you expected. So we can look into this properly, could you tell us whether you mean the dried mango or the ginger? It would also be helpful to know what surprised you about the sugar content or the way the product was cut. Thank you for your help.
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María G.
Rating: 4 out of 5
Pictolin sugar-free candies
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Olga G.
Rating: 1 out of 5
I expected it to come in its box, not wrapped in bubble wrap.
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Bianca R.
Rating: 4 out of 5
Good, although I don't know if it's a fault with the toy, but the Zenon's farm car keeps stopping.
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Diego O.
Rating: 1 out of 5
The product was close to its expiration date, and when I tried the chocolates they tasted strange and were very dry.
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Antonio M.
Rating: 3 out of 5
One of the products arrived as a solid lump, with all the candies stuck together.
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Germinal S.
Rating: 1 out of 5
Delivery was not made within the stated timeframe, and I couldn’t give my daughter her Three Kings’ Day present.
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Eva L.
Rating: 4 out of 5
Easy, just like the pictures.
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Response from hipergol
Hello,
Thank you for your 4-star rating and for sharing your experience. We are pleased to hear that you found the process easy and that the products met your expectations.
If there is anything we could improve to make you completely satisfied, please let us know. We are here to provide you with the best service possible.
Kind regards,
The Hipergol team
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