Customer reviews of hipergol

9,6 /10

Based on 1 138 published reviews

5 1 010 89% 4 76 7% 3 14 1% 2 5 0% 1 33 3%

Summary of reviews

The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.

Reviews 1, 3 and 4 stars

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Ricardo A.

Published on 11/11/2023 à 13h19 following a purchase from 27/09/2023

We are still waiting for a response about a complaint I filed regarding some wafers that arrived stale.

Translated reviews

Response from hipergol Published on 13/11/2023

Dear Ricardo,

We sincerely apologize for the inconvenience you have experienced due to the delay in handling the issue with your product. We would like to apologize for any trouble this may have caused you.

We completely understand your frustration and want to let you know that we have been working hard to resolve this situation. We would like to explain that the product you purchased is made in Ukraine, and unfortunately, due to the current conflict in that region, we are facing various logistical challenges that are affecting delivery times and the availability of new batches.

We want you to know that we greatly appreciate your patience and understanding during these difficult times. We are doing everything possible to speed up the process, but if you wish, we can issue a refund for the products and close the case.

We appreciate your feedback, as it helps us improve and provide better service to our customers. If you have any further questions or need more information about the status of your order, please don't hesitate to contact our customer service team. We are here to help in any way we can.

We appreciate your trust in us and hope to provide you with a more positive shopping experience in the future.

Best regards,

Ana M.

Published on 30/10/2023 à 20h36 following a purchase from 15/10/2023

Easy to find products and easy to place an order. Lots of payment options.
One downside is that some products are out of stock for a long time.

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Response from hipergol Published on 31/10/2023

Hello!

Thank you for your review and feedback. We're glad to hear that your shopping experience was mostly positive. We value your suggestions on how to improve our services, and we are constantly working to optimize navigation on our website and expand payment options to better meet your needs. If you have any other recommendations or additional requirements, please don't hesitate to share them with us. Your satisfaction is our priority, and we hope to see you again in our store in the future.

Best regards.

M. Á.

Published on 30/10/2023 à 19h38 following a purchase from 26/10/2023

They didn't have the product I ordered, and I had to keep following up about getting my money back.

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Response from hipergol Published on 31/10/2023

Hello!

Thank you for your review and honest feedback. We're sorry that your shopping experience wasn't completely satisfactory. We are taking your comments into account and working to improve these aspects. We hope you'll give us another chance to show you that we can do better. Your opinion is valuable to us, and we are committed to providing you with an improved shopping experience in the future.

If you have any further questions, please don't hesitate to contact us.

Best regards