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S
Rating: 4 out of 5
Reliable and fast. The Pocoyo dancing duck was sold out in every store in Madrid, and I found it here. I'll keep them in mind for future purchases.
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Customer reviews of hipergol
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 138 published reviews
Summary of reviews
The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.
Reviews 1 and 4 stars
Reset filtersN
Rating: 4 out of 5
I loved the backpack, cushion, and lunchbox set with a Star Wars theme for my 5-year-old son. The backpack is adorable.
I placed the order on Sunday night, and it arrived at my home on Wednesday! Wonderful.
I had a small issue with the cushion, but it has been resolved. That's why I'm not giving it 5 stars.
I recommend it.
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I placed the order on Sunday night, and it arrived at my home on Wednesday! Wonderful.
I had a small issue with the cushion, but it has been resolved. That's why I'm not giving it 5 stars.
I recommend it.
R
Rating: 1 out of 5
Very bad. It is the 12th and I still haven't received my order, which I was told would arrive between the 8th and 9th.
The delivery driver hangs up on me without offering a solution, and the person in charge on the phone says she will call me, but I'm still waiting.
The order was a birthday present that will no longer arrive in time.
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The delivery driver hangs up on me without offering a solution, and the person in charge on the phone says she will call me, but I'm still waiting.
The order was a birthday present that will no longer arrive in time.
Response from hipergol
We sincerely apologize for the inconvenience and for the order not arriving in time for the birthday.
The delay occurred because the address provided when placing the order was incomplete, which prevented the carrier from making the delivery. As soon as we became aware of the issue, we contacted you to request the missing details and immediately forwarded the complete address to GLS so they could arrange delivery.
We understand your frustration, especially as this was a gift, and we also regret the service you received from the carrier. We will continue to follow up to ensure the order is delivered as soon as possible.
The delay occurred because the address provided when placing the order was incomplete, which prevented the carrier from making the delivery. As soon as we became aware of the issue, we contacted you to request the missing details and immediately forwarded the complete address to GLS so they could arrange delivery.
We understand your frustration, especially as this was a gift, and we also regret the service you received from the carrier. We will continue to follow up to ensure the order is delivered as soon as possible.
M
Rating: 4 out of 5
Good overall
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M
Rating: 1 out of 5
I bought boxes of 3 Pokémon socks, and some are one size while others are another, even though they all cost the same, which we don't understand.
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Response from hipergol
We apologize for the confusion. We would like to clarify that these are the same product and that the only difference between the boxes received is the packaging format, which does not affect the contents or the price.
We had not received any prior communication about this issue, so we did not have the opportunity to look into it and offer you a solution before this review was posted. Our customer service team is available to check what happened and assist you with your case.
We had not received any prior communication about this issue, so we did not have the opportunity to look into it and offer you a solution before this review was posted. Our customer service team is available to check what happened and assist you with your case.
J
Rating: 4 out of 5
Well packaged and delivered on time.
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K
Rating: 4 out of 5
Well, everything in general
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B
Rating: 4 out of 5
Fast and efficient, but shipping is a little expensive even when you place a large order.
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J
Rating: 4 out of 5
I like the service and the product I bought, but I’m not giving 5 stars because my purchase is very fragile and arrived badly damaged and broken.
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C
Rating: 1 out of 5
Very bad, ugly product (gianduiotti). Chinese copy?
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Response from hipergol
Hello Christophe,
We are sorry that you did not like the product.
We would like to clarify that the **Gianduiotto hazelnut cream chocolate** you received is a product **made in Italy by Laica S.p.A.**, a chocolate company founded in 1946 in Arona, Italy. The packaging clearly states **“Made in Italy”**, along with the manufacturer's information and the ingredients.
It is not a copy or a product of Chinese origin.
In any case, we understand that the taste or texture may not appeal to everyone. If you believe the product has **a quality issue**, you can contact our customer service team and we will be happy to look into it with you.
Thank you for your feedback; it helps us continue to improve.
Kind regards,
Customer Service Team
Hipergol
We are sorry that you did not like the product.
We would like to clarify that the **Gianduiotto hazelnut cream chocolate** you received is a product **made in Italy by Laica S.p.A.**, a chocolate company founded in 1946 in Arona, Italy. The packaging clearly states **“Made in Italy”**, along with the manufacturer's information and the ingredients.
It is not a copy or a product of Chinese origin.
In any case, we understand that the taste or texture may not appeal to everyone. If you believe the product has **a quality issue**, you can contact our customer service team and we will be happy to look into it with you.
Thank you for your feedback; it helps us continue to improve.
Kind regards,
Customer Service Team
Hipergol
F
Rating: 1 out of 5
I don't know; what I do know is that it didn't work out well for me.
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Response from hipergol
Dear Francisco Javier,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.
We have reviewed your order and confirmed that it was placed on February 19 at 10:47 p.m. and dispatched from our premises the following day, February 20, at 1:29 p.m., in line with our usual preparation and dispatch times of less than 24 business hours.
The issue occurred later during the transport company’s handling of the shipment, which is outside our direct control. We fully understand your frustration, especially as this was a gift with a specific delivery date, and we apologize for the inconvenience caused.
From the outset, we have been following up with GLS to expedite delivery and submit the relevant complaint. The shipment is currently marked as out for delivery.
At hipergol, we work every day to provide fast shipping and effective customer service, but external logistical issues can sometimes arise, and we do our best to resolve them as quickly as possible.
Please do not hesitate to contact us if you need any further assistance. We would love the opportunity to serve you again and provide the experience you deserve.
Kind regards,
The hipergol team
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.
We have reviewed your order and confirmed that it was placed on February 19 at 10:47 p.m. and dispatched from our premises the following day, February 20, at 1:29 p.m., in line with our usual preparation and dispatch times of less than 24 business hours.
The issue occurred later during the transport company’s handling of the shipment, which is outside our direct control. We fully understand your frustration, especially as this was a gift with a specific delivery date, and we apologize for the inconvenience caused.
From the outset, we have been following up with GLS to expedite delivery and submit the relevant complaint. The shipment is currently marked as out for delivery.
At hipergol, we work every day to provide fast shipping and effective customer service, but external logistical issues can sometimes arise, and we do our best to resolve them as quickly as possible.
Please do not hesitate to contact us if you need any further assistance. We would love the opportunity to serve you again and provide the experience you deserve.
Kind regards,
The hipergol team
I
Rating: 1 out of 5
I complained about a damaged product and they supposedly took note of it, but after that they ignored me.
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S
Rating: 4 out of 5
I liked how quickly it was shipped. I’m not happy with the constant lack of stock for products.
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L
Rating: 1 out of 5
I have not received the order
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C
Rating: 4 out of 5
Good
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D
Rating: 1 out of 5
I didn't receive the order. I requested to cancel it, but they haven't even replied after a week.
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Response from hipergol
Hello David,
Your order, placed on Friday, was dispatched for delivery the following Monday, in line with the usual shipping times. According to GLS, several delivery attempts were made, after which the shipment was made available for collection at their depot and was subsequently returned because it was not collected.
Regarding your request, the email received on the 22nd was handled that same day. We informed you that the issue had been referred to the carrier and that we were waiting for the package to be returned so we could proceed.
We are still waiting to receive the returned shipment so we can resolve this as soon as possible.
Best regards,
Hipergol
Your order, placed on Friday, was dispatched for delivery the following Monday, in line with the usual shipping times. According to GLS, several delivery attempts were made, after which the shipment was made available for collection at their depot and was subsequently returned because it was not collected.
Regarding your request, the email received on the 22nd was handled that same day. We informed you that the issue had been referred to the carrier and that we were waiting for the package to be returned so we could proceed.
We are still waiting to receive the returned shipment so we can resolve this as soon as possible.
Best regards,
Hipergol
I
Rating: 1 out of 5
I want my order to arrive. It was supposedly due by the 10th at the latest, and it's now the 18th and it still hasn't arrived.
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Response from hipergol
Hello Isabel,
We are sorry for the inconvenience. On November 10, we wrote to let you know that one of the products was out of stock and that we needed your confirmation to ship the rest of the order. We did not receive a reply until November 17, so we were unable to ship it sooner.
According to the carrier, your order is scheduled for delivery tomorrow.
We apologize for the delay and remain at your disposal if you have any questions.
Kind regards,
The Hipergol team
We are sorry for the inconvenience. On November 10, we wrote to let you know that one of the products was out of stock and that we needed your confirmation to ship the rest of the order. We did not receive a reply until November 17, so we were unable to ship it sooner.
According to the carrier, your order is scheduled for delivery tomorrow.
We apologize for the delay and remain at your disposal if you have any questions.
Kind regards,
The Hipergol team
J
Rating: 4 out of 5
Assembly is not as easy as advertised. The instructions contain errors.
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