Customer reviews of hipergol

9,6 /10

Based on 1 138 published reviews

5 1 010 89% 4 76 7% 3 14 1% 2 5 0% 1 33 3%

Summary of reviews

The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.

2 star reviews

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Jose L.

Published on 14/12/2025 à 11h37

I can't rate the item.
My bad review is about the GLS delivery service, as I still haven't received it.
And I had it sent to a pickup point to make sure it would arrive on 11-12-25, but today, the 14th, I still don't have it.

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Jose M.

Published on 05/11/2025 à 15h05

The doll has a defect on its left hand.

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Response from hipergol Published on 19/11/2025

Hello José María,

We are sorry about the issue with the doll. We would like to clarify that the product is always shipped sealed by the manufacturer, so it is not possible to detect a defect without opening it.

In addition, the review was posted before you contacted our customer service team. Once we received your message, we asked you for the necessary evidence and immediately arranged a solution to resolve the problem.

We appreciate your cooperation and remain at your disposal for any further assistance.

Kind regards,
The Hipergol team

Rafael S.

Published on 07/01/2025 à 15h18

Bad. I bought one item and received another, and there was no help at all in correcting the mistake. Terrible.

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Jesus C.

Published on 04/01/2024 à 14h25

Ever since I placed an order on December 30, 2023, I've had to send an email today because there's no trace of the order that was supposed to be delivered to my home!!
Four days without even a brief explanation!!
Very unprofessional!!
I paid 11.90!!!
For delivery to my home.
I had to send an email a little while ago, and they tell me the transport company hadn't done something or other!!!
*EXCUSES*
PLEASE, I EXPECT PROFESSIONALISM.
THIS FIGURINE IS FOR MY SON WITH DAN SYNDROME, AND IT HELPS WITH HIS MAJOR PROBLEM.
JESUS CARRION
679 199 332

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