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S
Rating: 4 out of 5
Reliable and fast. The Pocoyo dancing duck was sold out in every store in Madrid, and I found it here. I'll keep them in mind for future purchases.
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Customer reviews of hipergol
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 138 published reviews
Summary of reviews
The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.
Reviews 2, 3 and 4 stars
Reset filtersN
Rating: 4 out of 5
I loved the backpack, cushion, and lunchbox set with a Star Wars theme for my 5-year-old son. The backpack is adorable.
I placed the order on Sunday night, and it arrived at my home on Wednesday! Wonderful.
I had a small issue with the cushion, but it has been resolved. That's why I'm not giving it 5 stars.
I recommend it.
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I placed the order on Sunday night, and it arrived at my home on Wednesday! Wonderful.
I had a small issue with the cushion, but it has been resolved. That's why I'm not giving it 5 stars.
I recommend it.
M
Rating: 4 out of 5
Good overall
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A
Rating: 3 out of 5
Good morning, the products I bought are fine, but it would be nice if you sent me promotional codes from time to time.
Best regards
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Best regards
Response from hipergol
Good morning. Thank you for sharing your opinion and for trusting us. Our promotional codes apply directly to certain products or product groups, so we recommend checking our promotions regularly to take advantage of the discounts available. We hope you enjoy your purchase. Best regards!
J
Rating: 4 out of 5
Well packaged and delivered on time.
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D
Rating: 3 out of 5
They didn’t turn out very well. We almost caught fire because there were no sparks, just actual flames.
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K
Rating: 4 out of 5
Well, everything in general
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B
Rating: 4 out of 5
Fast and efficient, but shipping is a little expensive even when you place a large order.
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J
Rating: 4 out of 5
I like the service and the product I bought, but I’m not giving 5 stars because my purchase is very fragile and arrived badly damaged and broken.
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C
Rating: 3 out of 5
Better home delivery.
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S
Rating: 4 out of 5
I liked how quickly it was shipped. I’m not happy with the constant lack of stock for products.
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C
Rating: 4 out of 5
Good
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J
Rating: 2 out of 5
I can't rate the item.
My bad review is about the GLS delivery service, as I still haven't received it.
And I had it sent to a pickup point to make sure it would arrive on 11-12-25, but today, the 14th, I still don't have it.
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My bad review is about the GLS delivery service, as I still haven't received it.
And I had it sent to a pickup point to make sure it would arrive on 11-12-25, but today, the 14th, I still don't have it.
M
Rating: 3 out of 5
I assume the product is fine; it's a gift that I still haven't been able to give because the package didn't arrive on time. I paid a little extra for fast delivery, but that didn't happen. The carrier didn't come to my home, although they said they had, and they didn't come the next day either, instead leaving it at a collection point, which I couldn't get to because I was away.
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J
Rating: 4 out of 5
Assembly is not as easy as advertised. The instructions contain errors.
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J
Rating: 2 out of 5
The doll has a defect on its left hand.
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Response from hipergol
Hello José María,
We are sorry about the issue with the doll. We would like to clarify that the product is always shipped sealed by the manufacturer, so it is not possible to detect a defect without opening it.
In addition, the review was posted before you contacted our customer service team. Once we received your message, we asked you for the necessary evidence and immediately arranged a solution to resolve the problem.
We appreciate your cooperation and remain at your disposal for any further assistance.
Kind regards,
The Hipergol team
We are sorry about the issue with the doll. We would like to clarify that the product is always shipped sealed by the manufacturer, so it is not possible to detect a defect without opening it.
In addition, the review was posted before you contacted our customer service team. Once we received your message, we asked you for the necessary evidence and immediately arranged a solution to resolve the problem.
We appreciate your cooperation and remain at your disposal for any further assistance.
Kind regards,
The Hipergol team
A
Rating: 4 out of 5
For both storage and consumption, it would be more convenient if they sold their products (candies, sugar-coated almonds, etc.) in 250 g bags; the 1 kg bags are difficult to handle.
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G
Rating: 4 out of 5
Since this was my first time ordering from this website, I would highlight the fast shipping and good communication. If there is one thing to improve, it would be to increase the stock, as the item I ordered was practically sold out. But everything else was great: communication, shipping, and delivery all on time.
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