Customer reviews of HOME ORIGINAL

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 325 published reviews
5 290 89% 4 29 9% 3 5 2% 2 0 0% 1 1 0%

Summary of reviews

HOME ORIGINAL consistently delivers paintings with fast delivery and careful, protective packaging, ensuring the artwork arrives in perfect condition. Customers highlight personalized, attentive service, with expert advice, photomontage previews, accurate recommendations, and responsive assistance that helps choose sizes, frames, and placements. The paintings themselves are described as beautiful, high-quality works that closely match online images, with compliments on colorfulness, energy, and the overall finish, including professional framing and reliable delivery timelines. Repeated positive experiences emphasize ease of ordering, thoughtful communication, and a strong sense of reliability throughout the purchasing journey.

Reviews 1, 2 and 3 stars

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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 11/04/2026
I would have liked to receive a certificate of authenticity. I don't understand why they don't have one even if it's from an outlet. Someone must have painted it, right?
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C
Comprador Verificado
Rating: 3 out of 5
We liked the painting, although it is true that the colors change from the photo, but we are satisfied. It is part of a new decoration project after a complete renovation and we were excited about it. We did not like the delivery method, having to wait two days for the delivery without being able to specify at least a time slot. The delivery was rushed, barely able to test the packaging and with the unpleasant surprise that a sticker placed deliberately covered a tear that barely perforated the canvas by miracle. We did not like that experience. We will not repeat.
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Response from HOME ORIGINAL
Dear customer, We sincerely regret that, although the Home Original painting has been to your liking and fits into your new decoration project, the delivery experience did not meet your expectations. We work with SEUR in this case. We understand your frustration with the uncertainty of the delivery and, especially, with the unpleasant surprise of the hidden damage in the packaging. We take note of all your comments with the utmost seriousness. This is not the experience we wish for our customers and we are committed to thoroughly reviewing our logistics processes and the supervision of external transport agencies to prevent situations like this from happening again. Although we are saddened to read that you will not consider repeating, we greatly appreciate your honesty. Your feedback is vital for us, as it allows us to identify and correct errors to continue improving the service we offer to all our customers. Sincerely, The Home Original team
C
Comprador Verificado
Rating: 1 out of 5
Very bad, impossible to contact by phone, WhatsApp. Order incident ...
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Response from HOME ORIGINAL
Good morning Mr. Fuentes. Sorry, but we spoke with you on the phone on the 18/09 for more than 2 minutes and we believe we resolved all your doubts and questions. The next day you received the painting as we told you. We are active on WhatsApp all day, even on weekends. We apologize if you had any issues with the delivery of which we have no knowledge from our Logistics. We regret the inconvenience caused, and if the painting is not to your liking, we will refund the amount paid immediately. Best regards.
C
Comprador Verificado
Rating: 3 out of 5
The painting is not very well painted compared to the photo. I suppose that for abstract paintings the result is better
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Response from HOME ORIGINAL
We regret that the painting is not entirely to your liking, and we remind you that if you wish, we can exchange it for another model at no cost or refund your purchase, thank you Regards
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/09/2020
Expensive quality-price
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Response from HOME ORIGINAL
Good morning Mr. Martinell If you believe that the quality does not match the price, we will collect it and refund the amount delivered on the day. We do not want dissatisfied customers for any reason. We await your news, thank you
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