Customer reviews of HT26

8,8 /10

Based on 6 798 published reviews

5 4 508 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 09/06/2020 à 21h56 following a purchase from 05/06/2020

Very happy with my order and especially the effectiveness and speed in a very short time.

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Acheteur Vérifié

Published on 09/06/2020 à 05h19 following a purchase from 05/06/2020

I am very satisfied with my products, especially for the speed, thank you.

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Acheteur Vérifié

Published on 08/06/2020 à 22h50 following a purchase from 04/06/2020

I am happy with my order, but I did not receive the 50 ml shower gel.

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Acheteur Vérifié

Published on 08/06/2020 à 15h45 following a purchase from 04/06/2020

Excellent delivery.

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Acheteur Vérifié

Published on 18/05/2020 à 23h26 following a purchase from 11/05/2020

I used the cream, oil, glycerin, and glutathione gel for 5 days but I'm not reassured because it gives a burning effect on my skin with the shower gel. After using the cream, I scratch my skin because it itches as if there are harmful substances present. I am very disappointed. I don't think I will continue to use your product. Before, I used the Francois Bedon range with no problems. Very disappointed with this price for a bad cream.

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Response from HT26 Published on 19/05/2020

Hello Madam,
I am sorry for your bad experience,
In order to better understand what happened, I suggest you sign up for a video consultation by clicking on this link
an Esthetician will guide you precisely on the use of the treatments you have chosen
Thank you for your trust
https://www.ht26.com/fr/content/132-consultation-en-video

Acheteur Vérifié

Published on 12/03/2020 à 15h24 following a purchase from 11/03/2020

Order received on time

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Acheteur Vérifié

Published on 14/02/2020 à 22h46 following a purchase from 11/02/2020

Perfect

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Acheteur Vérifié

Published on 29/01/2020 à 19h54 following a purchase from 15/01/2020

Cool

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Acheteur Vérifié

Published on 23/01/2020 à 13h28 following a purchase from 10/12/2019

I called on the phone following an internet order that I had to pick up in store 4 hours away. Plus, the saleswoman was unpleasant!!!

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Response from HT26 Published on 24/02/2020

Hello,
We are sorry to hear that.
The delivery method you chose was in-store pickup, this store is located in Paris.
However, you had the option to contact us to change the delivery method.
And it would have been our pleasure to deliver your package to your home.
Best regards

Acheteur Vérifié

Published on 18/01/2020 à 22h45 following a purchase from 11/01/2020

Fast delivery, serious shop

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Acheteur Vérifié

Published on 17/01/2020 à 11h35 following a purchase from 13/01/2020

Good reception, online order, pickup in store the next day. Well done

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Acheteur Vérifié

Published on 06/01/2020 à 11h26 following a purchase from 13/12/2019

I ordered from the United States and received my order in a week. Which really made me happy.

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Acheteur Vérifié

Published on 04/01/2020 à 10h38 following a purchase from 01/01/2020

Perfect! Plus, the order always arrives with lots of gifts. Thank you

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Acheteur Vérifié

Published on 30/12/2019 à 18h19 following a purchase from 13/12/2019

I was wandering to have a clear advice on the effective products

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Acheteur Vérifié

Published on 19/12/2019 à 16h06 following a purchase from 17/12/2019

Very good product. I highly recommend it

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Acheteur Vérifié

Published on 14/12/2019 à 17h05 following a purchase from 04/12/2019

Products delivered quickly. Satisfied with my order.

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Acheteur Vérifié

Published on 03/12/2019 à 15h12 following a purchase from 21/11/2019

Very good products

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Acheteur Vérifié

Published on 11/11/2019 à 19h57 following a purchase from 26/10/2019

The website is user-friendly, my product was delivered on time and I am very grateful for the gift

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Acheteur Vérifié

Published on 03/11/2019 à 20h42 following a purchase from 25/10/2019

Package well received on the scheduled date

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Acheteur Vérifié

Published on 17/10/2019 à 00h14 following a purchase from 16/10/2019

The order is so fast
And you get your products in good condition
And I really like the gifts you offer when making a purchase.
Consequently, the face cream is very small for 26€.

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Acheteur Vérifié

Published on 14/10/2019 à 18h02 following a purchase from 09/09/2019

I placed an order on 09/09 that I received on 13/09.
Not only did the order arrive in a catastrophic state, torn box, open etc. (evidence to support); but on top of that, one product was missing!!
So naturally on 13/09 I contacted HT26 with the number I found on Google, they redirected me to 0140511800 supposedly customer service/SAV, which I did.
So I reported my issue to the SAV, they asked me to send an email with the photos as proof, which I did quite simply.
For more than a week I received no response, no follow-up, nor treatment of my issue. So I called continuously, let me tell you that the people who answer the SAV are MORE THAN RUDE in the way they address customers and on top of that hang up when they have no solution, do not listen to the customer's request at all and do not leave any follow-up in the file!
But even better, they constantly have bugs in their ordering software, say they will call the customer back during the day and NEVER do (I have proof of what I am stating)
Today is 14/10 and I still have no response!
So I called this evening at exactly 5:15 PM the SAV, the lady clearly interrupted me and said I quote:

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Response from HT26 Published on 18/10/2019

We are sorry to hear that your last purchase was a bad experience for you.
We would like to apologize for that.
However, we suggest you make your complaint to the customer service responsible for orders made on our website: [email protected]
We will be happy to respond to your request.
Best regards

Acheteur Vérifié

Published on 08/10/2019 à 21h57 following a purchase from 13/09/2019

Easy to navigate and find products

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Acheteur Vérifié

Published on 03/10/2019 à 10h54 following a purchase from 13/09/2019

Order delivered on time plus lots of little gifts

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Acheteur Vérifié

Published on 02/10/2019 à 18h53 following a purchase from 16/09/2019

excellent service

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Acheteur Vérifié

Published on 30/09/2019 à 08h55 following a purchase from 15/09/2019

Fast service, impeccable

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Acheteur Vérifié

Published on 28/09/2019 à 00h29 following a purchase from 14/09/2019

Great! I received my order on time

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Acheteur Vérifié

Published on 27/09/2019 à 12h46 following a purchase from 09/09/2019

Non-existent communication service, you send an email with a concern and no one responds to you. The tracking number is non-existent.

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Acheteur Vérifié

Published on 25/09/2019 à 20h23 following a purchase from 15/09/2019

Good

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Acheteur Vérifié

Published on 24/09/2019 à 21h20 following a purchase from 14/09/2019

Delivery is okay. Customer service is top-notch

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Acheteur Vérifié

Published on 24/09/2019 à 13h34 following a purchase from 15/09/2019

Promises kept

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Acheteur Vérifié

Published on 24/09/2019 à 11h26 following a purchase from 10/09/2019

Fast delivery. Well packaged product.

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Acheteur Vérifié

Published on 23/09/2019 à 12h27 following a purchase from 17/09/2019

The site is overall well organized, it is quite simple to find your way around when looking for a specific product. Delivery is fast but the only downside is regarding the gift lol please diversify your gifts, we are tired of your bath salt..

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Acheteur Vérifié

Published on 22/09/2019 à 10h01 following a purchase from 15/08/2019

I waited almost a month to receive my order. The ordered product was out of stock and I was not informed. During my various calls, I spoke to a gentleman who made promises that were not kept. I think customers deserve more attention. Fortunately, the last salesperson I had offered me something in return.

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Acheteur Vérifié

Published on 20/09/2019 à 11h57 following a purchase from 10/09/2019

The site was easy to navigate and ordering was very simple. I am very happy with the service.

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Acheteur Vérifié

Published on 20/09/2019 à 09h26 following a purchase from 15/09/2019

Delivery on time

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Acheteur Vérifié

Published on 19/09/2019 à 19h16 following a purchase from 13/09/2019

Received the order earlier than expected, well packaged

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Acheteur Vérifié

Published on 19/09/2019 à 09h47 following a purchase from 10/09/2019

This was excellent

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Acheteur Vérifié

Published on 19/09/2019 à 07h11 following a purchase from 08/09/2019

Good service

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Acheteur Vérifié

Published on 16/09/2019 à 17h23 following a purchase from 12/09/2019

Very fast and efficient, now we just need to see if the product is good or not

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Acheteur Vérifié

Published on 15/09/2019 à 16h55 following a purchase from 24/08/2019

Fast delivery, I am starting to use the products, I will tell you the result after use but I am disappointed because the electric brush does not work

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Response from HT26 Published on 18/10/2019

Hello,
We thank you for your comment
If you are having difficulties operating your electric brush, we invite you to remove the battery protection located in the battery compartment
Best regards