HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
First, after ordering I did not receive a confirmation email, this should be automatic, yet after I contacted customer service via WhatsApp who asked me to write an email to claim my confirmation email. I have already submitted my problem to HT26 via WhatsApp, is it still up to me the customer to send an email? What is the purpose of the WhatsApp number on the HT26 site then? It is a lack of seriousness and respect towards the clientele. Thanks to my order number, the person I chatted with on WhatsApp was supposed to contact customer service and take care of my case and not even a hello, what can I do for you? Nothing, no polite formula, I don't know where you recruit your employees but they have not received any serious training and on top of that, there are grammar and spelling mistakes with this person!!! HT26 is still a big brand!!! My confirmation email came days later, in short, a lack of professionalism in the service, it felt like my little niece who in her spare time does overtime for online sales
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2019
I really like the products sold by the store
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2019
The delivery took longer than I expected. I was really afraid of losing my money for nothing. The test is really okay
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2019
I had an unpleasant surprise after validating the banking data, there was an error message during payment followed by an email asking me to redo the order. I redid the order and was debited twice the same amount and I only received one order. Until now, no response from customer service after reporting.
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Response from HT26
Hello,
After checking on our payment platform, we have received only one payment for the amount of your order
Do not hesitate to contact your bank in case of any issues
Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Quality of the products is impeccable.
A little more attention to detail, for example (makeup bags, 50ml milk samples, .......).
Speed in delivery.
Top!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
The delivery was super fast! Now let's see if the product works ;)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2019
I still don't understand why the catalog shows prices one euro cheaper than the site. As a result, online buyers find themselves somewhat misled.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2019
Fast delivery but for a purchase of 113€, there was no gift inside. And compared to the previous order, incomplete optimism range and disrespectful customer service because after several complaints and follow-ups, no reaction from them. Disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2019
Disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2019
Very good, I find your site excellent, the products of very good quality suit me perfectly, great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
Very good site and everything is well explained
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2019
Fast delivery and product as described, very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2019
Product received but not yet applied to leave a comment
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2019
The quality of your customer service is very poor and unsatisfactory, as the customer waits a week and a half to receive their package. And when we call you, you are unable to tell where the order is, every time you tell the customer to check the tracking themselves while you are better placed to know the tracking of the package, please receive your customer service thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2019
Order received 2 weeks later instead of 72 hours
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2019
I had to pay extra shipping fees even though I had already paid
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
I'm happy with the cream
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2019
I was very satisfied overall and surprised by the 'extras' discovered in my package
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
Top service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2019
Happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2019
Good but shipping too expensive. I don't have enough information about your shipping method.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2019
Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2019
I love ordering from HT26, the delivery date is respected, the products are well packaged, and each purchase is accompanied by little gifts, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2019
Great! I recommend. Thank you for the gifts
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2019
When we ask, they don't respond. When we write the message to customer service, they don't reply.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2019
Very good impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2019
Great, I received my order very quickly and the range I ordered suits me perfectly, plus I received many gifts with it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Excellent products and service. Fast delivery to the USA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2019
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
Good and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
Order well received. I'm happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
Very happy with my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
The site is very good and everything is well explained
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2019
I am delighted, it suits me well, thank you, I ordered again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2019
Satisfactory
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