Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2, 3, 4 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2018
You should add chat to allow exchanges to get information about the product
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Response from HT26
Hello Mrs. Dewitte,
We thank you for your comment.
We offer chat on our website.
If it is not active when you are ready to exchange, I invite you to use WhatsApp HT26 at +33 1 40 18 51 00.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2018
Order well received and well packaged Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Hello. All the products I bought suit me well. I will order again on: Glutathione. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
Very satisfied with my order thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2018
Fast service and good order tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2018
Very clear and explicit site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2018
Fast and complete
The hat was just replaced by a kind of straw glove... not a big deal
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2018
Absolutely happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
I did not receive the hat HT26 as a gift in my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2018
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
Satisfied with my orders
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2018
How well received in time the milk very poor quality it does not meet my expectations. It darkened my skin on the face already at the base I have problems with spots on the face that I manage to get rid of, but with this face cream it's worse already that it's satisfaction or refund because I am very very disappointed I stopped using it. If you have any advice to give regarding my face because I have very sensitive skin! And for the gift I did not receive what you described just samples and a hat.
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Response from HT26
Hello Mrs. Massaratou,
We thank you for your comment.
The multi-lightening milk can be used with a serum to give more active ingredients to the milk.
Moreover, to treat your spots and give you radiance, we have the Preparation range which is effective against spots.
For that, know that you need a complete range to set up a daily skincare routine.
This routine consists of a soap, a scrub, a facial lotion, a body serum, a body milk, a day cream, and a night cream for the face.
By effectively using all these products you should eliminate your spots, which will unify your complexion.
We are at your disposal by email ([email protected]) or at 01 40 18 51 00.
Do not hesitate to contact us for any information.
Regarding your gifts, we offer you travel-sized products corresponding to your purchase and to let you discover our products.
The hats change every week.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
Nothing to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2018
Fast simple and effective highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Easy to order but didn’t receive the free gift as stated in the order, just a few samples
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
I order several times a year and unlike other sites, you do not make offers and do not provide discount coupons for your loyal customers. Plus, I order from London.
It would be nice to have discounts from time to time.
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Response from HT26
Hello Mrs. Adeogun,
We thank you for your comment.
We offer loyalty points to thank you.
These points are earned for every 100 euros spent, and they can then be converted into discount vouchers to be used during a given period on your orders.
Go to your account, then to 'my loyalty points', then to 'convert my loyalty points into discount vouchers'.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2018
The only drawback I noticed is that the listed gifts are not always present in the box upon delivery of the order. For example, often out of 3 mentioned gifts, we only find 1 or 2 in the box with the order, often even nothing.
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Response from HT26
Hello Mrs. Naminata,
We thank you for your comment.
The travel-sized products are always offered based on your purchase.
Depending on the amount of your order, you always have 1 or 2 travel-sized products.
Additionally, if we are out of stock of hats at the time of your order, we offer you travel-sized products as well as brightening wipes.
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2018
Serious site with quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2018
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2018
Hello. Yes the products work well for me. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2018
I received the order well but the gifts are the same as I chose :-(
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Response from HT26
Hello,
We thank you for your comment.
We offer you your gifts based on your purchase and to let you discover our products.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2018
These reassure the site ht26.com
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
Reliable and satisfying!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
At first I had a bit of trouble ordering because I couldn't validate my cart. Surely a technical issue.
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Response from HT26
Hello Mrs. Menasri,
Thank you for your comment.
If the problem occurs again or if you encounter a different issue, please do not hesitate to contact us at 01 40 18 51 00.
We will take care of you, for your advice, your purchases, the availability of your products and your order.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Interesting site even if I haven't explored it thoroughly yet. A small downside for the internet interface which is a bit complex and not always practical for searching products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2018
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2018
I am satisfied with my order Thank you very much HT26
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2018
I have a good experience and I will come back again to buy more I would have wished that international shipping was not so high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Hello. I have been your customer for a long time, I always find the products good. Good for me. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2018
Fast delivery, I love it. After two weeks of using the products I will give an additional review
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
What to say super for the gifts and the order was quickly thank you very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2018
Best
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2018
I am satisfied with the service of Ht26.com because I always receive the multi-lightening product as soon as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2018
The site is very fast and accessible
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2018
I received my order but the wait was long. It would be better to put it in my mailbox.
Furthermore, I would like you to give me the gift actions scrub, cream, lotion etc. Gel for baby I do not use. Thank you
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Response from HT26
Hello Mrs. Bihiyang,
Thank you for your comment.
We apologize for the inconvenience caused.
The delivery time is indeed quite fast but our carrier may encounter difficulties during the delivery of your packages.
Moreover, we offer delivery in 48h/72h against signature, which means you must be delivered in person.
For your gifts, we do not offer lotion or scrub in travel size.
We offer travel size products to let you discover our different products.
Furthermore, if you have preferences, do not hesitate to mention it when placing your order.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2018
Very practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2018
For three years, I have been using HT26 products and I am always satisfied.
Thank you to the whole team who works every day for the well-being of black skin.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2018
brilliant products and fast shipping
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