HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I am very disappointed with the customer service that is unable to resend my order which was returned to them, supposedly the person in charge is absent for a few days. Ht26 is an old company and should be able to resolve these minor issues without delay.
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Response from HT26
Thank you, it has been done. There was an address problem, you had ordered to an old address. The package was returned to us at our expense and the reshipment to your new address should be at our expense, so it is very wise to understand that this is a decision that must be made by a hierarchical manager following an error on your part. Best regards, Customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2023
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2023
Excellent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2023
Simple and fast navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2023
I love your products and delivery was the best ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2023
Very professional
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2023
The cream I have been using for over a year has changed color and no longer has the same smell
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2023
Good as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2023
I received my package 48 hours after my order, really great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2023
Work great in my skin
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2023
Fast shipping and 100% original
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2023
I am satisfied with my order
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Response from HT26
We are happy to see your satisfaction Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2023
I am very satisfied with the delivery and navigation. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2023
Hello, I give you 8 out of 10, congratulations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2023
I am not happy with the person who packed my order, the person omitted the topsygel lightening cream that I paid for. How do I get the cream?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2023
My order arrived well. The service was fast. Thank you.
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Response from HT26
Thank you for this review! We are satisfied with it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2023
I use the products but do not yet see the expected result.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2023
I am satisfied with the delivery, it was really fast, given the distance from the major cities of France.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2023
Really satisfied with the way my order was processed. I would like to say that this lady did her job with respect and professionalism. We need brave women like her to move things forward. Congratulations.
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Response from HT26
We warmly thank you for expressing your satisfaction. Best regards, Eym. from HT26 Customer Service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2023
I received my package yesterday, and I started using the products, I find that it is a great product for my spots, thank you very much.
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Response from HT26
Hello, yes our products meet the needs of the customers. It is a pleasure to know you are satisfied. Best regards, customer service,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2023
I still have not received my delivery since there is an address error.
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Response from HT26
Hello, The address error comes from your search for relays, an inadvertent mistake. But to allow you to receive your products quickly, we brought them back to you yesterday without waiting for the return of the package that was at the relay far from your home. Best regards, The customer service team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2023
I was charged for delivery twice. Customer service is not clear about the delivery details.
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Response from HT26
Hello, How are we able to charge you for delivery twice when you are the sole holder of your payment methods? This is impossible. Even when this happens, we proceed with a refund, as people abroad may have difficulty paying immediately for security reasons. Due to persistent attempts, some payments may appear twice, provided that the second time is acknowledged by the bank. Best regards, The customer service ht26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2023
I have not received my order. It has already been more than a week since I ordered and I paid 26 euros for shipping fees. I need my package or a refund. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2023
Hello, I am very satisfied with your welcome, your service, and all the products, very good product, I really like the creams.
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Response from HT26
Hello, We appreciate your message. It motivates us more and more every day. Best regards, Customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2023
Super good product, fast delivery and thank you for the nice little gift.
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Response from HT26
Thank you for your message. It was a pleasure for us to let you discover other products in samples. Best regards, The HT26 customer service team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2023
0 customer care.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2023
The product I ordered (intensive anti-spot cream) had a small piece of glass inside, I request a refund or replacement. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2023
Very good experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2023
Order arrived safely and in good condition
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Response from HT26
Hello, Don't hesitate to come back to see us. Best regards, The customer service ht26
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2023
All OK, thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2023
It is a good soap. I have been using it for 8 years. But the color of the recent purchase looks different.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2023
It was my first experience, regarding the order, I am satisfied with the packaging but, regarding delivery, the customer service was not clear with me. They made me pay for delivery all included and then the customs fees too, yet I had asked the customer service representatives if I had to pay any other fees besides delivery and I was assured that I did not. So I am disappointed in that regard and also the mentioned gifts were not included but other unmentioned gifts. Thank you.
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Response from HT26
Hello Madam, In international trade, the law applies to everyone. However, when you buy from another continent, there are always customs fees that are the responsibility of the customer, which may be taken into account by your customs 1 time out of 20. If this is not your first order, know that these are things that happen to all consumers abroad governed by the customs of your country of residence. We do our best to avoid these inconveniences for you, but when it is imposed on you and us, we all endure it. Best regards, Customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2023
Very bad, until now I have not received my product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2023
The product arrived well and I started using it and it cleans very well and I would like to use the products for a month to see how it goes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2023
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2023
Magnificent
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2023
Products not effective at all.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2023
Perfect
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Response from HT26
Thank you for your feedback See you soon
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2023
I would say that since I placed my order online, I am satisfied with the service.
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Response from HT26
Thank you for this review Knowing that our service meets your expectations motivates us every day See you soon
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2023
I received my order on time but the packaging showed the photo of the product I ordered. No discretion. It's been two weeks since I've been using it and my face hasn't changed. I haven't had any glow anyway
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