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Rating: 1 out of 5
I still haven’t received my creams… it’s been more than 7 days. I have been calling and no one is picking up the phone. I want my money back
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 1 out of 5
I placed my order on the 14th and still haven't received my package, strange that you ask for my opinion and I called and was told my package is lost. How could I give my opinion on something I haven't received?
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Rating: 3 out of 5
The gifts are not always those indicated on the order
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Rating: 5 out of 5
Order delivered the next day. Product meets my expectations. +10 for the little gift
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Response from HT26
Hello to you, Thank you for your message and for your support! We offer a delivery service with reduced times (Generally, it takes about 24 hours for delivery in mainland France). Hoping to see you again very soon on our site! Laboratory HT26
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Rating: 5 out of 5
Well received my package, just need to try it But the delivery is fast. I am in Canada
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Response from HT26
Hello to you, Thank you for your message! We are delighted that the delivery to Canada went well! We work with the best providers to ensure quality service to our customers Don't hesitate to give us feedback as soon as you have tested the products! See you soon on our site! Laboratory HT26
A
Rating: 5 out of 5
Thank you for processing my order on time.
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Response from HT26
Hello to you, Thank you for your message! Orders are prepared and shipped in record time to best satisfy our customers Looking forward to seeing you again very soon on our site! Laboratory HT26
A
Rating: 5 out of 5
Navigation is not easy but the order processing is super fast. I was delivered in 48 hours
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Response from HT26
Hello to you, Thank you for your message! Packages are prepared and shipped as soon as possible! We are working to improve our site See you soon on ht26.com Laboratoire HT26
A
Rating: 5 out of 5
Hello Sir/Madam, very satisfied with your products, I have a lot of experience regarding cosmetic products, but not all products keep their promises indicated on the product, some even end up damaging our skin, But I haven't been using Ht26 for long, I can barely say two months but I notice a lot of changes on my whole body, two weeks ago I ordered the face cream and the lotion, I already see the results, thank you very much.
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Response from HT26
Hello to you, We thank you for your support! Our products have proven their effectiveness for many years See you soon on our site! Laboratory HT26
A
Rating: 5 out of 5
The delivery time is really respected, the package well packaged. Overall very satisfied with the reception.
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Response from HT26
Hello to you, Thank you for your message! We do everything we can to meet the announced delivery times Each order is prepared with great care! Looking forward to seeing you again very soon on our site! Laboratory HT26
A
Rating: 5 out of 5
Thank you very much as usual it was fast I received my order as I ordered it
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Response from HT26
Hello to you, Thank you for your message, our customer service is efficient Packages are prepared and shipped as quickly as possible! Hoping to see you again very soon on our site! Laboratoire HT26
A
Rating: 5 out of 5
Perfect
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Response from HT26
Hello to you, Thank you for your support! We strive to satisfy all of our customers Looking forward to seeing you again very soon on our site! Laboratory HT26
A
Rating: 1 out of 5
I placed an order on April 10 and paid €25 for shipping. I still haven't received my order and you expect me to rate you? Bad service bad experience and I'm waiting for my order or my money back.
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Response from HT26
Hello to you, We are sincerely sorry that the delivery of your package took longer than initially expected. On our side, we prepared and shipped your order within the allotted time. Brexit causes more checks on packages destined for the UK, which extends the expected delivery times. However, your package was delivered on Wednesday, April 20 to your home Hoping that this incident will not prevent you from ordering again on ht26.com! Laboratory HT26
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Rating: 5 out of 5
Good
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Response from HT26
Hello to you, Thank you for your message! Glad that your experience on our site went well Looking forward to seeing you again on our site! Laboratory HT26
A
Rating: 5 out of 5
Thank you for my order, the products were very well packaged and the samples are a nice touch
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Response from HT26
Hello to you, Thank you! Thank you for your compliments! All our packages are prepared carefully See you very soon on our site! Laboratory HT26
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Rating: 5 out of 5
Very good
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Response from HT26
Hello to you, Thank you for your message! What more can we say, except to thank you for your unwavering support Looking forward to seeing you again very soon on our site! Laboratory HT26
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Rating: 5 out of 5
Punctuality is guaranteed
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Response from HT26
Hello to you, Thank you for your message! Indeed, packages are prepared and shipped as soon as possible See you soon on our site! Laboratoire HT26
A
Rating: 3 out of 5
We would like more gifts
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Response from HT26
Hello to you, It all depends on the amount of your order See you soon on our site! Laboratoire HT26
A
Rating: 5 out of 5
Delivery is really fast! Thank you 2-3 days for Canada
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Response from HT26
Hello to you, Thank you for your message! We strive to best satisfy our clientele Hoping to see you again very soon on our site. Laboratoire HT26
A
Rating: 2 out of 5
error in the delivered product difficulties in recovering the return slip too long delays
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Rating: 4 out of 5
I AM HAPPY
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Response from HT26
Hello to you, Thank you for your message! We hope you are completely satisfied Laboratory HT26
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Rating: 5 out of 5
Excellent
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Response from HT26
Hello to you, Thank you for your loyalty and unwavering support See you soon on our site! Laboratoire HT26
A
Rating: 5 out of 5
This is not the first time I use it, very good for my children's skin. I really recommend it
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Response from HT26
Hello to you, Thank you for your support! We offer a wide range of products: a HT26 Baby range, natural oils, body creams, and moisturizing milks (non-whitening) suitable for children's skin care See you soon on our site! Laboratoire HT26
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Rating: 5 out of 5
Excellent
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Rating: 1 out of 5
My products arrived without problems as usual but this time with a very different damaged product in packaging, scent, and texture. I am very disappointed because just the delivery cost me 35 euros and I have not received any response from customer service. I sent a message with a photo of the products. I really hope I will be refunded for this product.
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Rating: 5 out of 5
Perfect
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Response from HT26
Hello to you, We are delighted to have been able to satisfy you! Hoping to see you again very soon on our site Laboratoire HT26
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Rating: 4 out of 5
The products arrived on time. They were well packaged. The soap and the scrub work well. I haven't started using the others (lotion and cream) yet. Best regards.
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Response from HT26
Hello to you, We thank you for your message! Indeed, our packages are carefully prepared, our products are effective, do not hesitate to get back to us regarding the other products in your order, as soon as you have tested them Laboratoire HT26
A
Rating: 5 out of 5
Thank you
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Response from HT26
Hello to you, Thank you for your support Hoping to see you again very soon on our site! Laboratory HT26
A
Rating: 5 out of 5
VERY SATISFIED WITH THE DELIVERY
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Response from HT26
Hello to you, Thank you for your message! We do our best to satisfy our customers at Laboratoire HT26
A
Rating: 5 out of 5
Excellent body milk, for over 25 years, with ht26, always satisfied with your products.
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Response from HT26
Hello to you, Delighted to know that after so many years, our products still bring you satisfaction! We thank you for your loyalty and your unwavering support Laboratory HT26
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Rating: 5 out of 5
Simply perfect. The effects are already visible. I think I will use the complete range. I love it too much
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Response from HT26
Hello to you, Thank you for your message! We strive to satisfy our entire clientele every day, our products have been effective for many years. Do not hesitate to contact us on WhatsApp at 06 68 91 88 25 if needed, we will be happy to advise you! Laboratoire HT26
A
Rating: 5 out of 5
The delivery was very fast. Thank you also for the gifts
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Response from HT26
Hello to you, Thank you for your message! The preparation and shipping are done in record time! We include gifts in every package we prepare See you soon on our site! Laboratory HT26
A
Rating: 5 out of 5
The quality of the service and the products is impeccable. I am completely satisfied and I regret not having used these products earlier. But nothing is lost because I am quickly making up for lost time. Thank you HT26!
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Rating: 5 out of 5
I have been using these products for almost two years. Really, I am satisfied and I recommend these products especially for dark and mixed skin. The complexion is unified
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Rating: 5 out of 5
I received my order on time and the Ht26 products have never disappointed me
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Response from HT26
Hello to you, Thank you for your message! We thank you for your loyalty and support See you soon on our site! Laboratory HT26
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Rating: 1 out of 5
After using your products for few days I'm having rashes on my face. what do you recommend. I used HT26 - Maximal concentration bleaching face lotion at night and I used White Essence - Correcting lightening serum on my spots. please tell me what to do. the rashes are itchy. I wrote to Ht26. no one has contact me since then. should I returned products?, can I get a refund or replacement with something that will help my face. Thank you
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Rating: 5 out of 5
Great
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Rating: 4 out of 5
Under observation.
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Rating: 5 out of 5
Fast and compliant delivery. For the products, I have not yet been able to evaluate the results as it is too recent (2 days)
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Rating: 4 out of 5
Article received quickly, but not very well closed as the shower gel spilled everywhere. I wait a month before giving my opinion on the products
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Rating: 5 out of 5
Your products are great, I really like them, thank you
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Response from HT26
Hello to you, We thank you for your message! Indeed, the quality of our products is undeniable: they are effective! We are delighted to satisfy you See you soon on our site! Laboratory HT26