HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I loved both gifts.
There was a delay in delivery, but the personalized tracking notifications of the package were rewarding.
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Response from HT26
Hello, We are not experiencing any delivery delays, you ordered on Saturday, please note that Saturday and Sunday are not counted in the delivery time. All orders from Friday after 10 am until Monday 10 am are processed starting Monday morning. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2023
Quite good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
Fast shipping but not careful.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2023
I had some small bumps on my face, I don't know if it's normal
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/06/2023
Hello, I had a very bad experience with HT26 because since 08/06/2023 I placed an order on the site and until now I have not received my order and I have not been refunded. I called HT26 Paris and I spoke to a very unpleasant saleswoman who has no respect for customers as she also spoke badly to my husband. She even hung up on me.
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Response from HT26
Hello Madam, This message was written by your husband and not you. We spoke to you on the phone, you are very understanding. Your husband knows how he treats all the female staff at HT26 when he calls. Your package was not delivered due to the lack of handling of your street number by our partner. The package left for you and got lost but we refunded you anyway. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
17/20
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2023
I have never received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2023
Defective bottle, and cream filled only halfway, that's theft
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
The product is good but not for me because I had a really horrible reaction on my face, it does not suit me at all, it cost me a lot anyway but well.
I hope to be refunded at least half.
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Response from HT26
Hello, we are sorry to hear that. Do not hesitate to contact us +33 6 68 91 88 25 so we can find a solution together
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
I received my complete order but the face cream was open and its color was off, normally I was entitled to 4 gifts and I only received three and this is not the first time
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Response from HT26
Hello, We apologize for this inconvenience, feel free to contact us +33 6 68 91 88 25
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2023
The products are original but the packaging was disappointing
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Response from HT26
Hello, We are sorry for this problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2023
The site is okay, we find ourselves
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Response from HT26
Hello, thank you for your feedback
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
I like it a lot.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2023
Hello,
My scrub is different from the one I usually buy, given my three stars
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Shipping is too expensive. Shipping should be free if a customer spends above €100. I spent nearly €200 but still had to pay €20 for shipping to Ireland which is too much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2023
The site is average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Navigation on the site is quick and easy. The delivery was a bit delayed apparently due to the holidays. Very good customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Satisfied, delivery times respected, plus a little surprise gift inside. Thank you HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Order arrived on time, well packaged and protected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2023
I still haven't received my order!!!
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Response from HT26
Hello, Given the holiday and the weekend following your order, it will take longer to arrive than usual. Thank you for your patience over the next 2 days, as your geographical location is international. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2023
Order well received despite the poor handling of the packaging. Box arrived torn. However, the package arrived on time. Fast service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2023
Impossible to track the progress of the delivery
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Response from HT26
Hello, Your order has been dropped off at a relay close to your home. This situation occurs when you are unreachable. I have sent you all the information by email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2023
I wanted the box to be a bit prettier because they were all messy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2023
Everything was easy and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2023
Nice experience thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2023
The site is not great, needs to be reviewed regarding the account password
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
I am waiting it has been 5 days since I received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2023
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2023
Fast service
And lots of gifts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
Fast shipping, well-packaged parcel with 2 gifts what more could you ask for?! I take away one star because I haven't tried the purchased products yet. I will update my comment shortly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
I did not receive the promised gifts
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2023
I still haven't received my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2023
Nothing to say, I am satisfied with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2023
Good experience even if communication was difficult. Once you get past the ordering stage, shipping and receiving 5* !! 3 days between sending and receiving in the USA. Thank you?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2023
It has been more than 3 weeks since I placed my order and I still have not received it, can I know why?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2023
Easy navigation and delivery in the best time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2023
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2023
Accessible site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2023
correct
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