HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
You will not be disappointed Do not hesitate to send us your feedback
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/02/2023
One of the products had no labels there is a traceability problem.
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Response from HT26
The Topsygel serum we just received. Rest assured, it is a compliant product. Thank you for your understanding.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2023
Girls and boys who wear contact lenses. Never order from HT26. The hazel color with them is BLACK. They are liars. Moreover, I called to complain. The person on the phone was rude. I do not recommend this site for contact lenses.
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Response from HT26
Hello Madam, My colleague was happy to explain to you that the color on the packaging of the lenses was indeed what we sold you. There is no misleading advertising, our lens sells very well and there has never been a complaint. We are a specialized shop and therefore our products are adapted. Sorry that we do not do like your usual suppliers. Best regards Customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2023
Fast delivery, very good product. I get the results, very happy
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Response from HT26
Thank you for your feedback See you soon
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2023
Correct
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Response from HT26
Thank you for this word
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2023
I am ordering for the first time. I am satisfied for now.
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Response from HT26
thank you glad that you liked it see you soon
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2023
Very good delivery time, the products were intact, too bad I did not receive the little personalized card that I had requested in my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2023
Order delivered on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2023
The order was for 2, the first package only contained one, I had to claim several times to get the rest of my order.
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Response from HT26
Thank you for this feedback! Knowing that you did not receive your order on time saddens us. We will ensure that this does not happen again. Best regards, The HT26 customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/02/2023
DHL is excessively expensive. Please offer other less costly options.
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Response from HT26
We offer DHL for the insurance and security of your order and given your location, DHL remains the most reliable partner. Best regards, The HT26 customer service team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2023
I was satisfied on all levels for my first order on the HT26 site. Thank you very much to you.
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Response from HT26
We warmly thank you for sharing your satisfaction. We hope to see you online again soon. Best regards, the customer service team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
I ordered on this site, they sent me another product afterwards. I refused it and returned it because the product did not meet my expectations. I received another product in its place. Which suited me. Nothing to complain about.
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Response from HT26
Of course and knowing that our services have met your expectations motivates us more every day. Best regards, The HT26 customer service team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2023
I couldn't complete my order at all
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Response from HT26
With the inquiry here is what comes back to us: An authorized request for destruction of the shipment has been received. Proof of delivery Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2023
I have not yet received the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
I have received the products and I am observing. I will give you my first impression in two weeks
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Response from HT26
Thank you, you will not be disappointed. See you soon
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2023
The navigation is slow
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2023
I did not receive the shower gel gift
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2023
I am happy with the site in general very good effective products But there are too many problems with incomplete packages or incorrect quantities for some products. thank you
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Response from HT26
Thank you for taking the time to leave us a review. We are sorry that we could not satisfy you, however we had resent the missing product and the product received was incomplete. We hope to leave you with a better feeling. Sincerely, Eym from the customer service team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
arrived quickly, we will see in use
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
I have a bad review with this company since January 18, I have never received my order, I have sent you countless emails and I have never received a response.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2023
the delivery was fast
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Response from HT26
Thank you for your review and your satisfaction The customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2023
Fast delivery to Germany. Satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2023
Not satisfied with the product does not rebuild the hair cement which is a fundamental element.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2023
I am satisfied with my products delivery also very fast. But your story about the gift is just bluff just the massage oil which was true as a gift, the shower gel I didn't see yet you mentioned it among the gifts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
This is the first time I use the product I ordered it and within 48 hours I received the products. And I hope to solve my facial problem ... for now not bad I will wait a month to see the results. I took a set of scrub lotion and face cream
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2023
I would have liked the body range for babies to really boost my daughter's fair complexion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2023
Satisfied Thank you ht26 however there are no different foundation colors indicated it's not specified for example I am Sarah mocha
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
I wouldn't know what to say, especially since my order was very late now they are holding me because I am being asked to pay £66.90 to recover it which I really do not understand because I paid delivery fees to my home
AND the official HT26 site does not say that we have to pay extra fees
If you can do something so that I get my order, I would need you to refund me as soon as possible thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
Satisfied customer fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
Order still not received at the validation of my order it was 24 hours for express delivery more than a week nothing no possibility to track my order lack of seriousness I regret my purchase
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Response from HT26
Having remained in wait for delivery by our supplier, we have finally refunded your purchase amount in case of stock shortage as you wished according to our phone conversation, the product is still not available thank you for your understanding. Best regards, The customer service,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
I did not receive my order AND the customer service does not give me valid explanations.
Very very disappointed
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Response from HT26
Hello Madam, Our apologies, please know that we are always ready to listen and find a solution to meet your needs. Best regards, The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
I find that the products are good.
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Response from HT26
Thank you for your words, we are delighted that our care meets your expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
The delivery is very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
THE DELIVERY WAS QUICK BUT THE COMMUNICATION IS POOR, NO ACKNOWLEDGEMENT EMAIL FROM HT 26 AFTER PLACING ORDERS AND NO TRACKING EMAIL FROM THE DELIVERY COMPANY ALSO, YOU ARE LEFT WAITING NOT KNOWING WHEN ORDERS WOULD ARRIVE.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2022
Good body lotion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
We have received the package we will give our opinion after use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
not received for long enough to judge the effectiveness of the products.
Otherwise fast delivery, well packaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2023
Some products arrived broken
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Response from HT26
We take your message into account and we will be very careful next time. If any harm has been caused to you in the use of your care, do not hesitate to let us know so that we can find the best solution for you to continue your beauty routine. Thank you
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