HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Order still not received at the validation of my order it was 24 hours for express delivery more than a week nothing no possibility to track my order lack of seriousness I regret my purchase
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Response from HT26
Having remained in wait for delivery by our supplier, we have finally refunded your purchase amount in case of stock shortage as you wished according to our phone conversation, the product is still not available thank you for your understanding. Best regards, The customer service,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
I did not receive my order AND the customer service does not give me valid explanations.
Very very disappointed
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Response from HT26
Hello Madam, Our apologies, please know that we are always ready to listen and find a solution to meet your needs. Best regards, The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
I find that the products are good.
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Response from HT26
Thank you for your words, we are delighted that our care meets your expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
The delivery is very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
THE DELIVERY WAS QUICK BUT THE COMMUNICATION IS POOR, NO ACKNOWLEDGEMENT EMAIL FROM HT 26 AFTER PLACING ORDERS AND NO TRACKING EMAIL FROM THE DELIVERY COMPANY ALSO, YOU ARE LEFT WAITING NOT KNOWING WHEN ORDERS WOULD ARRIVE.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2022
Good body lotion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
We have received the package we will give our opinion after use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
not received for long enough to judge the effectiveness of the products.
Otherwise fast delivery, well packaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2023
Some products arrived broken
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Response from HT26
We take your message into account and we will be very careful next time. If any harm has been caused to you in the use of your care, do not hesitate to let us know so that we can find the best solution for you to continue your beauty routine. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
I am simply satisfied.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2022
I have not received my order placed since December 30, 2022 thank you I cannot respond to your review
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
I would have given 5 stars if customer service had not ignored my questions
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Response from HT26
Hello, could you please provide me with your order number so that I can meet your expectations. Best regards, HT26 customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2022
Why should we pay shipping fees for orders over 100€
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
You can easily find what you are looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2022
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Since November 27 until today, we are on December 24, I have not received the order, and I wrote to you 2 times, no response
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2022
I did not receive the same order you sent me something else I am very disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
HT26 I use with full confidence.
I have good results
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2022
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2022
I made an order and it was not sent complete
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2022
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2022
I give 2 stars only because I like the brand's products but my bad rating is to wake up the customer service to whom I have written for a week about my last order with 4 emails that are still unanswered. Regarding the product, it is not the product I wanted so I have not used it, it is still packaged. I wanted another product that I had already bought at the pharmacy. 7€ cheaper than on the official site but I had no choice because it's a great product (the one I wanted) and I moved far from that pharmacy with it. So for this cream, I have nothing to say. And I am still waiting for a response from customer service regarding my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
The site is clear and easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
HT 26 is a big and expensive brand the website should have been revamped
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
Satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2022
Error on the delivered products, however I received the correct item within 24 hours. Nevertheless, the customer service is deplorable.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2022
I have not yet received my order since December 3, so I am not satisfied and it is urgent, thank you for doing what is necessary
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Excellent
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2022
I am very disappointed. I did not receive my package normally. My shower gel, the cap was broken and it spilled all over the package. And I am not satisfied with all that
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2022
The site is extremely slow regardless of the device I use and the place where I consult it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2022
Poorly packaged products, it's really a shame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Just 5 days of use, it quickly brightened but the texture is too sticky, the face cream makes the face too shiny, I wait to see the rest in a month
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2022
Quite disappointed by the whitening milk bottle with glutathione
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
The shower gel as a gift that you presented to me was not the same and the quality of your parcel carrier is mediocre, I walked too much to retrieve my package, your shipping costs are too expensive, how can the same order have shipping costs for each of the products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2022
Incomplete box and gifts not received so misleading advertising
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2022
Usually your packages arrive in a box which I greatly appreciate. But this time you sent it to me in a bag that I unfortunately received in bad condition, I mean it was torn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
Order arrived quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
Easy to use
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