HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
The two gloves do not fit on the hand because the elastic at the wrists is too loose, so it is impossible to rub well without the glove coming off the hand. It's a shame for a glove at this price.
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Response from HT26
Hello, Thank you for your message. We are sorry to hear that the elastic of your gloves is too loose. This is not normal and we will pass the information to our quality team. To apologize for this inconvenience, we will send you a new glove for free with your next order. Have a nice day. Best regards. The ht26 team
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Crescence N.
Rating: 4 out of 5
following a purchase from 09/11/2025
PRODUCT AS ON THE SITE
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Christelle M.
Rating: 4 out of 5
following a purchase from 08/11/2025
I highly recommend it
Nothing to say about this product, Try it and you won't be disappointed
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Elisabeth N.
Rating: 1 out of 5
following a purchase from 24/10/2025
Disappointed with the product delivered to me because it is not the same product I ordered, plus it gives me pimples.
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Response from HT26
Hello, We are truly sorry that the product did not meet your satisfaction. However, allow us to provide some important clarifications to avoid any confusion: The product received is indeed the one you ordered: At HT26, we do not add color stabilizers to our formulas, which can lead to natural variations in shade (whiter, more beige, more amber). The formula remains strictly identical, only the color may vary from one batch to another — and this does not alter the effectiveness of the treatment. It is a body cream: It should not be applied to the face, as the skin on the face is much finer and more reactive. This may explain the appearance of pimples if the product was not used on the intended area. Best regards. The HT26 team
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Julie O.
Rating: 4 out of 5
following a purchase from 03/11/2025
Order received in 48h
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Desiree N.
Rating: 4 out of 5
following a purchase from 03/11/2025
The site is well represented, it makes you want to buy
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Catherine Wend Yam I.
Rating: 4 out of 5
following a purchase from 29/10/2025
It was very quick
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Pepita D.
Rating: 4 out of 5
following a purchase from 30/10/2025
I recommend
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Reine S.
Rating: 4 out of 5
following a purchase from 10/10/2025
Easy to use
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Monique T.
Rating: 4 out of 5
following a purchase from 10/10/2025
The product is good, nothing to say, I recommend it
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Albert K.
Rating: 4 out of 5
following a purchase from 17/10/2025
Smooth and intuitive navigation
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Clara A.
Rating: 4 out of 5
following a purchase from 16/10/2025
The site suits me well but is too expensive.
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Prénom N.
Rating: 4 out of 5
following a purchase from 13/10/2025
The products are of very good quality with good promotions. However, the delivery via Chronopost leaves something to be desired.
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Madeleine C.
Rating: 4 out of 5
following a purchase from 01/10/2025
Some products are not always in the corresponding boxes
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Prénom N.
Rating: 3 out of 5
following a purchase from 10/10/2025
I find it a bit messy
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Response from HT26
Hello, Thank you for your feedback. We would like to know a bit more about what you find 'messy' in order to improve the user experience. Can you specify if this concerns the texture, scent, application, or result of the product? We remain at your disposal and available to assist you. Best regards. The ht26.com team
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Julia S.
Rating: 3 out of 5
following a purchase from 07/10/2025
I just received my products so it's too early to evaluate. The packaging is neat and the products smell strong, I don't appreciate that too much. We'll see over time for effectiveness.
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Response from HT26
Hello, Thank you for taking the time to share your opinion. The scent of the products may indeed seem more present during the first uses: this scent mainly comes from the essential oils and natural extracts contained in the formula, without aggressive synthetic fragrance. This scent tends to fade after application. We invite you to take the time to use the products over time: effectiveness is generally observed after a few days of regular application. Best regards. The ht26.com team
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Akoele Mawugnon M.
Rating: 4 out of 5
following a purchase from 22/09/2025
After just a week of use, my stains have started to diminish. It is a very good product. Only the carrot oil stains my pillows.
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Response from HT26
Hello, Thank you very much for your positive feedback! We are delighted to learn that you notice an improvement in the harmony of your complexion. Regarding the carrot oil, it is indeed an extremely rich product in beta carotene, which gives it a very pronounced color. We advise you to massage well and let the product penetrate before going to bed. This will significantly reduce the risk of staining your sheets. Best regards. The ht26.com team
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Lydie Christine L.
Rating: 4 out of 5
following a purchase from 02/10/2025
Satisfied
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Prénom N.
Rating: 3 out of 5
following a purchase from 29/09/2025
It's very good
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Ange O.
Rating: 4 out of 5
following a purchase from 24/09/2025
Hello, The HT26 brand is of quality, except that you have an extremely mediocre delivery service. This could make you lose orders
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Response from HT26
Hello, Thank you very much for your feedback regarding the quality of our products. Indeed, we work with Chronopost, which is responsible for delivering your packages. Inconveniences sometimes occur, but they are quite rare and we always do our best to resolve them according to what suits you when they happen. Nevertheless, we apologize if your package was delivered with complications. If you need information, do not hesitate to contact us at 0668918825, at 0140185100 or by email at [email protected]. Best regards. The ht26.com team
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Prénom N.
Rating: 4 out of 5
following a purchase from 18/09/2025
I really like the brand. It's a good soap
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Response from HT26
Hello, Thank you very much for your positive feedback! We are delighted to learn that you appreciate our products and services. Your satisfaction is our priority and we hope to continue to surprise you with our products. Thank you and see you soon! The ht26.com team
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Rufin Antoine M.
Rating: 2 out of 5
following a purchase from 13/09/2025
I had ordered the pack of 2 anti-stain lightening milks but you sent me lightening milk for fair skin
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Response from HT26
Hello, We are sorry to hear that this has disturbed you a bit. Indeed, you have received the right product, the formula is still the same, but we have slightly changed the packaging, as we like our packaging to have a fresh look sometimes. This may certainly unsettle you, but don't worry, the Topsygel Brightening Milk still fights against the appearance of spots and works deeply to unify and illuminate your complexion, naturally. If you need information, feel free to contact us at 0668918825, we are at your complete disposal. Best regards. The ht26.com team
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Raïmath Yémi A.
Rating: 3 out of 5
following a purchase from 09/09/2025
The payment was not easy
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Carine N.
Rating: 2 out of 5
following a purchase from 09/09/2025
We are all here but you charged me very expensive delivery 30€ for Ajaccio is still too much
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Aneissa C.
Rating: 4 out of 5
following a purchase from 08/09/2025
Good
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Wehzi E.
Rating: 1 out of 5
following a purchase from 08/09/2025
I’m so disappointed with my order. My order got damaged because of poor packaging. I have sent emails but no reply. I have also called but no one ever picks. This is the second time I’m having a similar situation that never gets resolved. Still hoping my problem is resolved.
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Yasmine D.
Rating: 4 out of 5
following a purchase from 05/09/2025
FIRST ORDER PLACED EVERYTHING IS GREAT FINALLY ALMOST PUT A PROMO CODE FOR A NEXT ORDER VALID ON THE 30TH EXCEPT I PICKED UP MY ORDER ON THE 12TH IT'S A BIT STUPID
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Mahamat Idriss M.
Rating: 4 out of 5
following a purchase from 03/09/2025
Just thank you
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Danielle Evelyne D.
Rating: 1 out of 5
following a purchase from 23/08/2025
Customer service does not respond
I have not received my order Since
They said they would make a refund
No response since
No refund
I have to move on to something else
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Devis-Steven B.
Rating: 4 out of 5
following a purchase from 01/09/2025
Good
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Gisele D.
Rating: 1 out of 5
following a purchase from 01/09/2025
I had an allergy
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Amour Christine B.
Rating: 4 out of 5
following a purchase from 29/08/2025
Ease of navigation on the site and ordering. Minus one star simply because I waited longer than I thought to be delivered
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Foriwaah E.
Rating: 4 out of 5
following a purchase from 28/08/2025
The delivery process to Ghana was difficult, after delivery on the website I had to pay customs duty
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Response from HT26
Hello, and thank you for your feedback. Shipping to Africa is very complicated when it comes to customs, and even impossible in some countries. Unfortunately, we can't do anything to avoid this hassle because we have no control over customs. Best regards. The ht26.com team
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Prénom N.
Rating: 4 out of 5
following a purchase from 14/08/2025
Nothing to say
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Ginette N.
Rating: 4 out of 5
following a purchase from 26/08/2025
The site is easy to use
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Martha N.
Rating: 1 out of 5
following a purchase from 23/08/2025
I did not receive my order. I waited for my order but I received a message that I have to go to a pickup point which is far from my home to collect my order. It's always like that with Chronopost.
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Response from HT26
Hello, We are sorry to hear that you have encountered difficulties with the delivery of your order. We understand how frustrating this can be. However, we have contacted Chronopost to make a claim regarding your order, and they have certified that the delivery person tried to call you twice (with proof of call) without any response from you. That is why your package was delivered to a pickup point. For any information, please do not hesitate to contact customer service at 0668918825. Thank you for your feedback and your patience. The ht26.com team
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Sougouma Elidja A.
Rating: 1 out of 5
following a purchase from 23/08/2025
The delivery person did not deliver to the address I paid for
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Response from HT26
Hello, We are sincerely sorry to learn that your order was not delivered to the correct address. This does not meet our service standards. However, the pickup point you chose was temporarily closed, so unavailable, and in order for you not to wait any longer to receive your products, Chronopost delivered your package to another nearby pickup point. Please feel free to contact us at 0668918825 for any information. Best regards. The ht26.com team
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Maimouna M.
Rating: 4 out of 5
following a purchase from 02/08/2025
Order placed, well arrived
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Lareine Y.
Rating: 4 out of 5
following a purchase from 11/08/2025
I am still trying my products
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Rachel M.
Rating: 1 out of 5
following a purchase from 21/07/2025
Not positive,
I switched from Lipikar to HT26 because my complexion has not been even since pregnancy.
I followed the ad, and here I am with an allergy and a swollen face.
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