HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
I did not receive my order as agreed. Despite my requests, I have not received any response from you. It's frustrating. I don't think I will order from this site again. Bad service.
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Response from HT26
Hello Madam, We see that you were delivered on Wednesday, March 9th. Send us a WhatsApp message at +33 6 68 91 88 25 so we can discuss your problem together.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
The site often bugs so it's a bit difficult to quickly place an order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2022
I placed an order and I did not receive it, I sent you several emails on your site and no one responds to me.
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Response from HT26
Hello Madam, We tried to contact you to specify that there were missing products in your order without success. Please send us a WhatsApp message at +33 6 68 91 88 25 so that we can assist you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2022
The gift was opened
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2022
I received my order with 1 of the 3 large plastic bottles shattered at the base, due to very light packaging.
DESCRIPTION OF THE PACKAGING:
Outer corrugated cardboard 2 mm thick
Top and bottom foam plate 4 mm
Each bottle wrapped in cellophane
Nothing to stabilize the bottles, which barely occupy half the volume.
Under these conditions, if the package was jostled at all, it is not surprising that a bottle arrived shattered!
Thanks to the cellophane, only part of the contents leaked into the cardboard, so the leak was not visible from the outside when I received the package at the relay point.
My email sent upon receipt - 3 working days ago - to the webmaster of ht26, accompanied by a photo of the damage, has gone unanswered. I hope for at least a refund for the shattered bottle.
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Response from HT26
Hello Madam, Can you specify which bottle was broken during transport? Please send us a WhatsApp message at +33 6 68 91 88 25
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2022
The first shipment was lost and it cost me a lot to call. The second shipment took 4 days to receive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2022
Well received my order very quickly. The products are good. I am trying them. I recommend.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/02/2022
Very unsatisfied with my order, because part of it was broken, some lotions came without the seal on. I have tried to contact HT26 several times by phone and email but have not gotten any response. Still waiting for a replacement of the damaged lotion or a refund.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
Order arrived early, well packaged. Thank you very much. I have loved your products for 17 years and I never get tired of them.
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Response from HT26
Hello to you, We thank you for your loyalty over all these years. Each package is carefully prepared!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2022
Easy to navigate. but could add the choice of currency like the dollar for example
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
I've not received my order yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2022
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2022
I searched for this gel everywhere and miracle I find it on the site. I buy it and 2 days later I get a call saying that the product is not available and that I will be refunded. Waste of time. Real-time stock management would be practical for customers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2022
It went well except for the departure of the package from your store
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2022
The package arrived very well and I wanted to take the opportunity to thank you for all the gifts... From the first applications, I am noticing my skin hydrated, luminous, and slightly clearer. So, I suppose it will get better, for now, I am happy. The only unpleasant thing about the body milk is some kind of whitish and unpleasant bits... that remain on the surface of the skin or on the skin after application. They should avoid this during manufacturing or when packaging the milk in the bottles please.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2022
Hi, delivery was well done. Still waiting for the effectiveness of this cream..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
Good
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Response from HT26
Hello, thank you for your feedback
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
Fast delivery
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Response from HT26
Hello, thank you for your feedback! We do our best to ensure you receive the packages as soon as possible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2022
I have received my order but the face cream color has changed compared to the other I often order and the texture too
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2022
Very good products for the skin and very effective, fast delivery but a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Practical and easy-to-use site, and orders are delivered very quickly. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2022
Their products are there and you can read the instructions and the active ingredients of some.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/01/2022
too disappointed with the lightening milk with argan oil, it darkens me, I would prefer to continue with the lotion range 90
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Response from HT26
Hello Madam, We are sorry that it has this effect on you. Send us a WhatsApp message at +33 6 68 91 88 25 or at [email protected] and an advisor will assist you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2022
Fast and thank you for the gifts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2022
The shower gel was missing upon receipt of the order, not very nice not to honor your promise.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
I equally like this product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2022
I have still not received my product, it has taken too long and this is unusual. Kindly check for me if it’s out for delivery. Thank you
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Response from HT26
Hello, In your case the order went to delivery on February 1st and arrived on February 8th at your address. So it takes 7 days to arrive. We hope that the product is suitable for you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2022
Ineffective products
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Response from HT26
Hello to you, Feel free to contact us on our WhatsApp at 06 68 91 88 25 so that we can give you advice to make your products more effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
The delivery time is efficient, didn't like the packaging too much, it was great the little gift inside very effective products, I already see the results.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2022
Hello
I am not satisfied with the last order because I didn't receive many gifts, yet I shop all the time with you.
Best regards,
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Response from HT26
Hello Madam, Thank you for your loyalty! The gifts vary depending on the products you order. Looking forward to seeing you again soon on HT26.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
Good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2022
Good morning!
I want to know the reason why my order has never been processed. I still need it.
Thank you!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2022
The first time I ordered they said free shipping but they still charged me and I find that misleading advertising, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
Easy to use site, easy navigation for items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2022
Effective products, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2022
Order and delivery fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2022
Order as expected, I started using the products recently, they seem pretty good. Let's see over time
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