Customer reviews of HT26

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/01/2022 à 14h02 following a purchase from 12/01/2022

I observed satisfaction after a week of use. I recommend ht26 products

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Acheteur Vérifié

Rating: 3 out of 5

Published on 18/01/2022 à 11h57 following a purchase from 09/01/2022

I just started using the action stain range a week ago and honestly I don't have much to say, disappointed, because I haven't seen any positive or negative results so my body is still intact

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Acheteur Vérifié

Rating: 1 out of 5

Published on 17/01/2022 à 12h47 following a purchase from 10/01/2022

You didn’t send what I ordered. You sent three wrong items that I didn’t purchase. Be organized and honest

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/01/2022 à 00h34 following a purchase from 09/01/2022

2 bottle caps are broken and the milk spilled.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/01/2022 à 18h38 following a purchase from 29/12/2021

Very good products

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/01/2022 à 15h43 following a purchase from 09/01/2022

I got what I didn’t order.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 15/01/2022 à 16h30 following a purchase from 07/01/2022

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/01/2022 à 06h54 following a purchase from 07/01/2022

The delivery was fast, and I am satisfied with the quality of the product

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/01/2022 à 19h50 following a purchase from 03/01/2022

The delivery went well. A lot of professionalism.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/01/2022 à 16h05 following a purchase from 22/12/2021

I did not receive my carrot oil cream, they made a mistake. I had requested a gift-wrapped package because it was for my mother, that was not done. There was no little note either. This time I was disappointed. I will go to the store now.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/01/2022 à 09h47 following a purchase from 01/01/2022

Order received on time, except that the mentioned gifts were not added to the package, not even a sample, I had to call customer service, the gentleman who answered me asked me to send a photo of the package by email and details; which I had to do, except that I never received a response from them.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/01/2022 à 22h55 following a purchase from 10/12/2021

The site design is pretty but the customer service has become very bad. I have repeatedly tried to get my products delivered and all I get is repeated requests to review the service instead of an actual re-delivery. Tracking details were provided but the courier is obviously lying about delivery being successful because none of my neighbours have my order and we regularly receive parcels for each other. I have said this to HT26 in writing and verbally over the telephone. I am not happy at all with this level of service.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 08/01/2022 à 18h37 following a purchase from 20/12/2021

Easy navigation on the site.
Misleading gifts offered, however thank you for the samples.
The products from the White essence range are of high quality. My skin is clean, I feel good even though it's been less than a month since I started using it. It is not brightening.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/01/2022 à 14h45 following a purchase from 31/12/2021

Orders are processed on time and hour

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/01/2022 à 19h51 following a purchase from 29/12/2021

I am not satisfied, to this day I have not been able to purchase, the payment system does not allow me to really buy, I am sorry, please help me

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Acheteur Vérifié

Rating: 1 out of 5

Published on 02/01/2022 à 16h24 following a purchase from 15/12/2021

Very disappointed with my order, even though the delivery is fast and we get little gifts, I unfortunately was not happy with my purchase (buttons appearing more and more) and no results.

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Response from HT26 Published on 05/01/2022

Hello Madam, Can you tell us about your routine so that we can better assist you?

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Acheteur Vérifié

Rating: 3 out of 5

Published on 02/01/2022 à 05h37 following a purchase from 15/12/2021

Good site but quite slow

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Response from HT26 Published on 16/02/2022

We are sorry to read this. We are working to improve our site

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Acheteur Vérifié

Rating: 1 out of 5

Published on 30/12/2021 à 15h12 following a purchase from 21/12/2021

Ht26 made me pay a delivery fee of 25€ while they didn't even have the decency to deliver to my home. They sent me a text saying they would deliver during the day around 9 am and 30 minutes later they sent me another message saying they tried to deliver without success while I was at home. I had to walk a lot to pick up my package. And now DHL is sending me a bill for 25fch, I don't understand anything about all this. Why charge me for delivery when they have already cashed 25€? I like their products but I find that this site scams its customers a bit too much.

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Response from HT26 Published on 06/01/2022

Hello, We are sorry that you had such an experience. However Madam, we work with carriers, but we do not deliver to you directly. We understand your disappointment, however your questions are the responsibility of DHL.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/12/2021 à 15h50 following a purchase from 21/12/2021

Can't say anything, as I haven't used it yet. I hope to be satisfied.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/12/2021 à 11h42 following a purchase from 09/12/2021

The site is practical and presents the products well and the images are true to reality

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/12/2021 à 15h26 following a purchase from 20/12/2021

Quick and easy to order and the order arrived fast. The only thing is the postage fee which is high the reason for not giving 5 stars.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/12/2021 à 00h33 following a purchase from 09/12/2021

Fairly well-structured site, delivery was quick although the shipment was free.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 25/12/2021 à 20h20 following a purchase from 07/12/2021

On my order, it was marked that I should receive a shower gel and a spa treatment as a gift, but I received the opposite, and I don't even know what it is and how to use it.

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Response from HT26 Published on 06/01/2022

Hello Madam, can you send us a photo of all the received items so that we can assist you?

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/12/2021 à 18h02 following a purchase from 17/12/2021

The site allows for easy navigation.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 22/12/2021 à 10h14 following a purchase from 12/12/2021

Very fast delivery, very good site I recommend

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Acheteur Vérifié

Rating: 1 out of 5

Published on 21/12/2021 à 21h39 following a purchase from 13/12/2021

The site design is good. But there is no information about expected delivery times except within France and I made my latest order on the 13th of December and after 8 days it has still not arrived - and I do not have any tracking information. I am not pleased at all and if a well-established firm like HT26 cannot effectively manage the Christmas surge of customers it makes me wonder what else they may be failing at doing correctly....

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/12/2021 à 22h09 following a purchase from 10/12/2021

It was super great and the delivery was fast

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Acheteur Vérifié

Rating: 2 out of 5

Published on 17/12/2021 à 17h41 following a purchase from 10/12/2021

That day I was at home but the delivery person chose to leave the delivery notice in my mailbox.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 17/12/2021 à 17h06 following a purchase from 10/12/2021

Hello, Order received, but not the right product! Given the reviews from other comments for the product ordered and received another. I didn't want to call, I had ordered a soap and received a small jar of cream. Nothing to do with what I ordered. Better to go to the store to buy. I do not recommend the internet!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/12/2021 à 12h33 following a purchase from 07/12/2021

Delivery as expected, even if it was not in 48h as announced on the site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/12/2021 à 17h17 following a purchase from 06/12/2021

Fast delivery. Package well received. I am satisfied

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Acheteur Vérifié

Rating: 2 out of 5

Published on 12/12/2021 à 08h26 following a purchase from 03/12/2021

I am disappointed because my order was not delivered in full and is not compliant. One box of relaxer is missing (2 ordered). Customer service unreachable! The delivered hair cream is not the one ordered! And no one informs you of this change!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/12/2021 à 08h38 following a purchase from 01/12/2021

Very well made site.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/12/2021 à 12h50 following a purchase from 01/12/2021

Simple and efficient navigation

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/12/2021 à 20h39 following a purchase from 27/11/2021

Fast delivery and thank you for the HT26 gifts

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Acheteur Vérifié

Rating: 2 out of 5

Published on 04/12/2021 à 16h03 following a purchase from 26/11/2021

I was disappointed product that leaked in the box and the mentioned gifts are not the same puff

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Response from HT26 Published on 06/01/2022

Hello Madam, We are sorry for this inconvenience regarding the products received. The gifts cannot be the same as we offer the gifts we have available. Between the time of your order and its preparation several other orders are made.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/12/2021 à 14h25 following a purchase from 25/11/2021

Good interaction and good presentation

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/12/2021 à 22h54 following a purchase from 23/11/2021

Top product fast delivery I recommend

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/11/2021 à 14h30 following a purchase from 22/11/2021

Very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/11/2021 à 14h12 following a purchase from 22/11/2021

For the moment it's fine

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