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A
Rating: 4 out of 5
Fast delivery. Package well received. I am satisfied
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 2, 3 and 4 stars
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Rating: 2 out of 5
I am disappointed because my order was not delivered in full and is not compliant. One box of relaxer is missing (2 ordered). Customer service unreachable! The delivered hair cream is not the one ordered! And no one informs you of this change!
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A
Rating: 4 out of 5
Very well made site.
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A
Rating: 4 out of 5
Simple and efficient navigation
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A
Rating: 4 out of 5
Fast delivery and thank you for the HT26 gifts
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A
Rating: 2 out of 5
I was disappointed product that leaked in the box and the mentioned gifts are not the same puff
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Response from HT26
Hello Madam, We are sorry for this inconvenience regarding the products received. The gifts cannot be the same as we offer the gifts we have available. Between the time of your order and its preparation several other orders are made.
A
Rating: 4 out of 5
Good interaction and good presentation
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A
Rating: 4 out of 5
Top product fast delivery I recommend
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
For the moment it's fine
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A
Rating: 4 out of 5
I just used it so I don't have any improvement yet for the moment the positive side for which I gave this rating is because my skin has been super soft since I started using it. To be seen over time. I will come back to comment.
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A
Rating: 1 out of 5
A €32 ointment is missing from my package
Very disappointed
Honestly
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Very disappointed
Honestly
Response from HT26
Hello, We have taken note of your comment regarding the product not received,
we will get back to you to respond to your expectations and resolve this issue.
Best regards
we will get back to you to respond to your expectations and resolve this issue.
Best regards
A
Rating: 4 out of 5
Super zero problem
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A
Rating: 4 out of 5
the delivery went well. the products were well packaged. As for the quality of the products, I cannot give an opinion because I have not tested them yet. I really liked the gift products.
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A
Rating: 1 out of 5
Uninteresting product from the range I chose
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A
Rating: 4 out of 5
The site is easy to access
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A
Rating: 4 out of 5
deadlines respected.
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 1 out of 5
I haven't received my order. I had clearly specified in the order in the delivery section that I was passing through Paris and after the deadline the package will arrive behind me.
But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*
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But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*
Response from HT26
Please understand that you ordered on a public holiday, we processed your order the next day Friday and considering the weekend you did not receive your order on Saturday. Do not forget that you provided an international number and not a local one, the carrier could not reach you because there was an anomaly with the delivery address. We invite you to take care of this earlier next time as we have constraints related to the public holiday, the weekend, and also to (the health crisis which causes a staggered organization of carriers on sites to maintain distancing)
Best regards,
Best regards,
A
Rating: 4 out of 5
Quick reception
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A
Rating: 4 out of 5
I received my order, well packaged, thank you for the gifts. I will get back to you after some time using the products
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A
Rating: 1 out of 5
I did not receive all the gifts that you were supposed to put in my package
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Response from HT26
We are very surprised that you did not receive your gifts, we always put gifts based on the availability of our stock, certainly you did not receive the gift shown in the photo. We apologize and next time we will put gifts for you. Best regards
A
Rating: 4 out of 5
Satisfied. The delivery was quick
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A
Rating: 4 out of 5
The site is reliable, very good quality of your products and the delivery time is satisfactory
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A
Rating: 4 out of 5
The order always arrives very quickly. The products are of good quality
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A
Rating: 4 out of 5
Well presented site
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A
Rating: 1 out of 5
I placed my order on October 28th and to be delivered as quickly as possible I paid the fee of 7 euros, and I only received my order today.
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Response from HT26
Hello Madam,
we respect the delivery time, note that since 29/10/2021 your order was already ready on Friday 29/10/2021. Weekends and public holidays are not taken into account in the delivery time.
12:53 Solution PRS
Package being prepared by the sender
You simply ordered the day before a weekend with a public holiday on Monday, so the carrier scheduled your order for delivery on 03/11/2021, this was linked to the unpredictability of the public holiday. We thank you.
we respect the delivery time, note that since 29/10/2021 your order was already ready on Friday 29/10/2021. Weekends and public holidays are not taken into account in the delivery time.
12:53 Solution PRS
Package being prepared by the sender
You simply ordered the day before a weekend with a public holiday on Monday, so the carrier scheduled your order for delivery on 03/11/2021, this was linked to the unpredictability of the public holiday. We thank you.
A
Rating: 4 out of 5
I haven't seen any changes yet, I will give my opinion later
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A
Rating: 2 out of 5
Very poorly designed site. Moreover, it does not respect the condition regarding free delivery from 100 euros. When reporting the malfunction, HT26 absolves itself and accuses you of having made a mistake rather than trying to improve its content.
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A
Rating: 1 out of 5
Very slow service yet I paid for fast delivery. Moreover, my package did not arrive at my indicated address. Very disappointed!!!!
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Fast delivery and very good products
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Rating: 4 out of 5
Nothing to complain about.
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A
Rating: 4 out of 5
I just started
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A
Rating: 4 out of 5
Well structured.
You can easily find the product based on your needs.
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You can easily find the product based on your needs.
A
Rating: 1 out of 5
Good
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Response from HT26
Thank you for being one of our loyal customers
A
Rating: 4 out of 5
9/10
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A
Rating: 3 out of 5
I received my order well, it's been a week since I applied the cream all over my body and I'm starting to see changes, my skin is becoming more even, soft, and radiant.
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Rating: 4 out of 5
Very good product
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Rating: 4 out of 5
Very very fast delivery.
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