Customer reviews of HT26

Hello, Thank you for your message. We confirm that the composition of HT26 glycerin has not changed. Its texture may slightly vary depending on production conditions or temperature, but the formula remains the same, with the same moisturizing and protective properties. Please feel free to reach out to us if you have any other questions. The HT26 team

Hello, Thank you for sharing your experience, and we are sincerely sorry to learn about the inconveniences encountered with your order. According to the tracking of your package, you were able to communicate with the delivery person of your package, and Chronopost then placed your package in a pickup point. This package arrived at a pickup point in Paris, as the address you provided for delivering your package is located in the 7th arrondissement of Paris. Furthermore, we are unable to reach you, as the number you provided is not assigned. We then contacted you by email. Please know that if you need, you can contact us from Monday to Friday from 10 am to 6 pm at 0668918825, and the corresponding email address is [email protected]. Best regards, The ht26.com team

Hello, Thank you for taking the time to share your feedback. We understand that the delivery time did not meet your expectations and we are truly sorry. But please note that you ordered on Friday evening, and that the preparation of packages is done until 3 PM on Friday. Moreover, we do not prepare orders on weekends. Your package was therefore prepared on Monday. You received it the next day. If you want the delivery time to be 24 to 48 hours, we recommend that you place your order from Monday morning to Friday morning). Thank you for your kind understanding. Best regards, The HT26 team

Hello, Thank you for taking the time to share your experience. We understand your surprise regarding the red/orange color of the product. This is completely normal and comes from the presence of beta-carotene, a natural active ingredient known for its benefits on the skin. Beta-carotene is a powerful antioxidant that: protects the skin from external aggressions, improves skin radiance, helps prevent skin aging. This color is therefore a reflection of its richness in natural active ingredients and does not alter the effectiveness or tolerance of the product. However, it should not be used while exposing yourself to the sun, as you may tan. Please know that our products work slowly but lastingly for natural results. We remain at your disposal if you have any questions or need personalized advice. Best regards, The HT26 team

Hello, Thank you for taking the time to share your experience. We are sorry to learn that our products did not meet your expectations. Please know that our products are meticulously formulated with plants and vitamins, and their results are very gradual, but natural and sustainable. If you would like advice, do not hesitate to contact us at 0668918825. We are at your disposal. Best regards, The ht26.com team

Hello, Thank you very much for your feedback and your compliments regarding the speed of our delivery. We regret to learn that the product does not seem hydrating enough to you and that its scent does not fully satisfy you. In summer, dry skin dries very quickly, so we recommend opting for the Multi-Lightening Body Cream (https://www.ht26.com/fr/1689-crme-corporelle-multi-claircissante.html), with a vegetable oil for example. Regarding the scent, we wish not to use too many chemical agents (like perfume) in order to respect the delicacy of your skin. Best regards, The ht26.com team

Hello, Thank you for your feedback. The HT26 Carrot Oil Spot Action Milk is formulated to provide an optimal balance between hydration and unifying active ingredients. The carrot oil is present in a controlled quantity to ensure its effectiveness while respecting the skin. Feel free to apply a small amount and massage well for better absorption. Have a very nice day! Best regards, The ht26.com team

Hello, Thank you very much for taking the time to share your feedback. We are delighted to learn that you found our service to be well managed. Your feedback is valuable and we sincerely appreciate it. If you have any other comments or suggestions, please feel free to share them, as we are always listening to improve. Best regards, The HT26 team

Hello, Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our products and that you had a great experience with our brand. Your enthusiasm is very encouraging for our team. If you have any other comments or suggestions, please feel free to share them, we are always listening to our customers. Best regards, The ht26.com team

Hello, Thank you very much for your positive feedback on our HT26 products, we are delighted to know that you are satisfied with them. Regarding the appearance of the product received, please note that we formulate products based on plants and vitamins, without color stabilizers to respect the delicacy of your skin. That is why the color may sometimes vary, but the product remains completely effective. We are here to listen for any additional information you may wish to share. Best regards, The HT26 team

Hello, Thank you for taking the time to share your experience. We are delighted that you found navigation on our site easy. However, we regret that our products did not meet your expectations. Please know that our products are gentle and respectful of your skin, and do not contain harsh ingredients. That is why the results appear gradually, but are natural and long-lasting. If you wish, feel free to contact us at 0668918825 or 0140185100, we are at your disposal for any information or advice. Best regards, The ht26.com team

Hello, Thank you for sharing your experience with HT26. We see from the tracking of your package that you were able to pick it up on Thursday, March 27, 2025. We are nonetheless sorry if you were delivered late. Best regards, The ht26.com team

Hello, We are sorry to hear that our products did not meet your expectations. HT26 is a brand that includes different ranges of products, corresponding to different skin types and offering a variety of results. If you would like to be advised, you can contact us at 0668918825 or by email at [email protected], we are at your complete disposal to assist you. Best regards, The ht26.com team