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A
Rating: 4 out of 5
Always satisfied with the delivery which is fast
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 797 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Order arrived in 3 days and great gifts on top. Thanks to the whole team :)
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Rating: 4 out of 5
Received my order on time but one of the bottle caps was broken otherwise I am satisfied with the service Thanks
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Rating: 4 out of 5
The ht26 products I use are great, not aggressive at all but really effective
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Rating: 4 out of 5
Fast shipping. Customer service very good, box meets my expectations.
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Rating: 4 out of 5
Yes the service is flawless but there is a problem during delivery I received a broken pump (ht26 aromatherapy lightening milk)
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Rating: 1 out of 5
Customer service is ineffective. It's been almost 2 weeks since I sent several emails requesting a name change on the package when the courier did not deliver because my name was not on the address. The package was returned but the amount has not been refunded.
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Rating: 4 out of 5
As usual, the products are of very good quality, the packaging is neat and the little gifts are there. Only downside this time: the delivery time was too long, almost a week instead of 2 days! Be careful with this aspect which raises unnecessary concern for the customer.
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Rating: 4 out of 5
subtle products, received quickly
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Rating: 4 out of 5
My order went well, the only downside is that I did not receive the gift that was offered. They put something else instead of what was planned and so it is not professional.
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Rating: 4 out of 5
I am satisfied waiting to see the results on my skin
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Rating: 3 out of 5
Quite satisfied
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Rating: 1 out of 5
Package not received, no email response service
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Rating: 1 out of 5
I haven't received my parcel please
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Rating: 1 out of 5
I placed my order over a week ago today I was supposed to receive my package in 2 days I even paid extra for that and until now I still haven't received anything.
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Rating: 2 out of 5
Nice packaging and very efficient in delivery, but the product is no longer as effective as before. I recommended Ht26 to people who bought the product but they tell me it's a shame. Expensive product but no effect.
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Rating: 4 out of 5
Very fast delivery, by the way thank you for the little gifts. The serum smells good, for now I am in a testing phase, I will come back to give feedback on this product!
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Rating: 1 out of 5
Arrived in good condition. Thank you.
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Rating: 4 out of 5
Fast and nothing to say.
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Rating: 4 out of 5
Make sure the products are well sealed. My shower gel was a bit spilled in the packaging.
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Rating: 1 out of 5
I have not received my package, Chronopost passed but did not leave my package so I am very unhappy, I am still waiting for reasons where my package is, best regards.
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Rating: 4 out of 5
Received before the delivery date. The product smells very good. I am satisfied.
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Rating: 4 out of 5
VERY GOOD
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Rating: 3 out of 5
Product and service very good. Just one problem with the site that is always malfunctioning. Impossible to log in with your account. Forced to create an additional account every time. It is also impossible to deselect a gift that you do not want. It's a shame it ends up in the trash for nothing. If we could choose between a gift or a discount, that would be ideal.
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Rating: 1 out of 5
I ordered the product on the first of December, only for you guys to delay sending my products and also not send the right ones. Very very bad services. I need my money back for the products you guys did not send. Very
Bad service
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Bad service
A
Rating: 2 out of 5
Product not very effective contrary to the ad!
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Rating: 4 out of 5
Hello,
Fast delivery.
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Fast delivery.
A
Rating: 4 out of 5
Good
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Rating: 2 out of 5
They promised me a spa and oil that I didn't receive, it's a scam, it's my first and last order
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Rating: 4 out of 5
She is fast
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Response from HT26
Dear Customer,
We are delighted that the delivery meets your expectations!
A big thank you for this feedback.
See you soon
Eymath,
Customer Service Manager
We are delighted that the delivery meets your expectations!
A big thank you for this feedback.
See you soon
Eymath,
Customer Service Manager
A
Rating: 1 out of 5
I did not receive my order
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Response from HT26
Hello,
Our concern is always customer satisfaction, if this is about order 1...823 for which you are making a complaint, please know that there was a payment error likely related to the transaction. This explains the non-receipt of your order. As soon as the status is updated, I will personally take care of your order.
Best regards,
Eymath, customer service manager
Our concern is always customer satisfaction, if this is about order 1...823 for which you are making a complaint, please know that there was a payment error likely related to the transaction. This explains the non-receipt of your order. As soon as the status is updated, I will personally take care of your order.
Best regards,
Eymath, customer service manager
A
Rating: 4 out of 5
But how did it arrive in very good condition and I was delighted to receive little gifts inside. It's been 4 days since I've been using the HT26 gel, milk, and serum and for now I find that my skin is soft after each shower and the products have a very nice smell. I am waiting in the coming weeks to see if my complexion will be brighter. For now I am satisfied and I recommend HT26
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Rating: 4 out of 5
Good
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Rating: 1 out of 5
I did not receive my order
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Rating: 3 out of 5
I find that delivery remains expensive, it should be free for loyal customers, as my wife has been using your products for 15 years, but no loyalty gesture, apart from the samples she throws away with each order!!
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Rating: 4 out of 5
The wipes arrived damaged, but everything else was in great condition
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Rating: 4 out of 5
The products are top-notch, I mainly use the baby lotion, however, I find it unfortunate to have to order for €100 to get free shipping and the shipping costs are a bit high.
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Rating: 2 out of 5
You ask for my opinion while I have not received my package....
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Rating: 4 out of 5
I really appreciated the promotion and the samples offered
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