Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 797 published reviews
5 4 507 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2020
Very long shipping service, no message to inform the customer of the receipt of the package, no tracking, so I do not recommend and disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
Very well done
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/08/2020
I received my entire range, but I did not receive what I ordered. I ordered the entire VITALITY range, and I got a mix of everything, knowing that I can only stand the smell of the vitality range. I called as soon as I received my order and was told that it was because the vitality range is out of stock. Yes, that's true, but the least they could have done was to call me to inform me or send me an email instead of taking the liberty to send me what they thought was good. Anyway.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2020
Hello, First of all, thank you for asking for my opinion regarding my order. Actually, I did not receive the product I ordered but rather another one instead. I had purchased a shower gel for £27 but upon delivery, I received an aloe vera shower gel that costs £19, which is an £8 difference. After the lockdown, I went to the HT26 shop in Château Rouge to explain to them, as I usually buy my products there, they gave me a customer service number that I called several times without any response. So you owe me £8.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
Good Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
Regarding the site, I can't place my orders on the site, but the instructions for using each product are well detailed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
I did not place the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
Perfect navigation on the site. Delivery delayed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
Order not received and apparently still not shipped!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Very satisfied with the product already known, thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
The gifts mentioned above I did not receive, on the contrary you sent me baby toilet milk of 75 ml and hand cream of 10 ml, it's shameful on your part because I am new to the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2020
Incorrect order. Non-existent customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
I love your products but I am a bit disappointed with the price increase with each new order, not to mention the customs fees which are not negligible. Berlin also needs an HT26 shop. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
I received all my ordered products intact, however the announced gift arrived in a thousand pieces. But maybe next time, it will be better. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
It was good except that the gifts do not correspond to those listed on my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Very fast delivery and lots of surprise gifts... I loved it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
The products often arrive spilled in the box but the delivery is top-notch
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Top!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2020
The site is good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2020
Not bad
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2020
My white essence lotion was broken and split everywhere, my vegetarus lotion also because it's not sealed also my soap broke in the container.... not a good experience with shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2020
Very good site, fast delivery... the products smell really good it's the first time I'm going to use them... thank you for the gift with each order thank you HT26...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2020
My aromatherapy range arrived mixed.
Do not buy.
Made in China
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2020
Very good sites and an ease of purchase I like a lot
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2020
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2020
The delivery of my order was fast and I thank you for that
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
The products are top-notch except for the delivery, I received my products a week after my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
fast and good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2020
The site is quite well organized.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2020
Very disappointed, no results
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2020
Deadlines not respected
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2020
No results yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
The site is good, however, it lacks certain products such as the wicks for making braids.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2020
I did not find any change as such. Maybe it's not meant for my skin
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