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E
Rating: 3 out of 5
Long waiting period
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
No milk suits me except the ht2 range since I was 18 years old today I am 29. I have tried other products due to my financial difficulties but none give me such a beautiful complexion. Only product the price otherwise good product
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M
Rating: 1 out of 5
I don’t like the product it makes me itch all over my face
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M
Rating: 4 out of 5
Perfect site
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B
Rating: 4 out of 5
-
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C
Rating: 4 out of 5
Some creams are good and others ineffective and too expensive
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A
Rating: 1 out of 5
Bad
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P
Rating: 1 out of 5
-
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M
Rating: 3 out of 5
Order well received but packaged with a lot of negligence, resulting in a completely broken cap. Fortunately, there is a protective cap on each bottle
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N
Rating: 4 out of 5
It suits me well, my skin is glowing
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M
Rating: 1 out of 5
Unfortunately, the shower gel arrived broken with the gel leaking, the packaging cardboard is light for the weight of the products
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C
Rating: 4 out of 5
Order sent on time but the milk was half full, too bad. I am only a few days into use. But I already love my products
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A
Rating: 4 out of 5
I liked the speed of delivery
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Y
Rating: 4 out of 5
Very good
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E
Rating: 4 out of 5
Fill some boxes a bit more
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F
Rating: 4 out of 5
I love your products, I am happy with my last order, my delivery was on time and punctual. An excellent listening no matter the request.
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J
Rating: 4 out of 5
I received my order on time. Just a week of use, so I need time to appreciate the product.
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M
Rating: 3 out of 5
I had difficulties accessing the site for several days and my code derived from accumulated points was expiring. I was disappointed!!! After alerting the staff by email, I received a response after several days. Fortunately, I was able to use my code. It's a shame that the codes are not cumulative, as the discount rates are so low, at least everyone has their own business policy. Otherwise, my products always arrive and shipping costs remain considerable but that does not depend on HT26. Beyond these little details, I enjoy discovering different lotions or creams and curiously, they all suit me well.
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A
Rating: 4 out of 5
Hello to the whole HT26 team, I am satisfied with the promptness of the order, delivery, and your products. However, sometimes I have difficulty finding certain products for the face.
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I
Rating: 1 out of 5
Terrible customer service! They do not answer the phone. If you also make the mistake of ordering the wrong product on the ht26 site, the return costs are at the customer's expense. I am very disappointed. It's zero stars that they deserve.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26 and we are sorry to hear about your dissatisfaction. However, you had several phone numbers available to you that are available 6 days a week, as well as our email address [email protected]. As soon as we received your email, we responded and began to communicate with you. Please note, madam, that when you order our products, you agree to comply with our General Terms and Conditions of Sale, according to which 'in the context of a retraction, the customer must bear the return shipping costs' (article 6). Article 6 also states that the refund only concerns the product, excluding return costs. Our decision was therefore in accordance with our GTC, which you agreed to respect beforehand. If you need to contact us, we are available at 0668918825 or 0140185100. The HT26 team wishes you an excellent day.
C
Rating: 3 out of 5
you had reduced the small gifts
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L
Rating: 4 out of 5
The shipping was fast and the service was great.
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V
Rating: 3 out of 5
I loved the fact that I received the products on time. It is exactly what I needed
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N
Rating: 4 out of 5
I am satisfied with the speed of the delivery
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K
Rating: 3 out of 5
Fast
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L
Rating: 3 out of 5
I didn't appreciate the delivery service. It's been almost a week and it still hasn't arrived, and when I track the shipment, it shows arrived but since I wasn't there (which is not true), it was redirected to the pickup point 2 hours from my home!!!!!
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M
Rating: 4 out of 5
I have only been using this brand for a week. I bought the multi-lightening cream for 40 euros and the HT26 oil for 50 euros, and so far I love the effect it has on my skin... we'll see in the long term.
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F
Rating: 4 out of 5
the customer service's good
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E
Rating: 3 out of 5
I did not receive the fabric masks that go with the Serum in my last order, although I ordered the prescription Serum. I do not live in France.
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Response from HT26
Hello madam. Thank you for sharing your experience with HT26. We indeed exchanged via Whatsapp about this situation, and we sent you the masks right away. As we indicated, you will receive them soon. The HT26 team wishes you an excellent day.
T
Rating: 3 out of 5
I had specified that I wanted the package wrapped for a gift. It was not done.
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F
Rating: 3 out of 5
For the site I think there is not something messy... but my problem is that for such a large company the products are not covered and when they shop the products flow and it is unpleasant..
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Response from HT26
Hello Thank you for sharing your experience with HT26. First of all, we would like to apologise for any inconvenience caused. When preparing your orders, our team always does everything possible to protect your products and ensure that they arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by redoubling our vigilance. Please do not hesitate to contact us on +33 6 68 91 88 25 with your complaints so that we can find a solution to your satisfaction. Laboratoire HT26 wishes you a good day
K
Rating: 4 out of 5
Too perfect nothing to say
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F
Rating: 1 out of 5
I haven't received my order. No tracking information.
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Response from HT26
Good day to you Thank you for sharing your experience with HT26. Looking at the tracking of your parcel, I see that you received it on Monday 16 December. I hope you will be satisfied with your order. If you need any further information, please call us on +33 6 68 91 88 25 or email us at [email protected]. We look forward to hearing from you! The HT26 team wishes you an excellent day!
A
Rating: 2 out of 5
Order received with an incorrect item and it took a week to get a response on the issue even though I sent an email and called several times. The item was received well afterwards... but still, it was not a very good experience
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Response from HT26
Hello Thank you for sharing your experience with HT26 First of all, we would like to apologise for the inconvenience caused. When preparing your orders, our team always does everything possible to ensure that your order is perfect, and that your products arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by being more vigilant. Also, do not hesitate to contact us at +33 6 68 91 88 25 to share your complaints so that we can find a solution that will satisfy you. The HT26 Laboratory wishes you a good day
I
Rating: 4 out of 5
Very fast delivery hence this rating, let's see the quality of the product.
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F
Rating: 3 out of 5
We don't seem to feel that it's a big brand... because the products are not covered by a label before being closed.. it makes some products flow.. I wonder if this is a counterfeit company.
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A
Rating: 4 out of 5
Nothing to say, the HT 26 products are top-notch, I use topsygel, its glycerin + its shower gel are great....
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R
Rating: 4 out of 5
Good product. It works slowly, you have to be patient to see the faded effects of my targeted hyperpigmentation problem at the bottom of my face.
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A
Rating: 4 out of 5
Now satisfied with the preparation range after using other ranges. But I find that the range is too expensive. If not effective after several uses. Fast delivery and the connection is impeccable. I recommend the preparation range to those who want a brown and even complexion.
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K
Rating: 4 out of 5
Processing time respected
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