Customer reviews of HT26

I received my order very well packaged, very happy

Easy to use

Order received well and on time. However, I think you should lower the amount for free shipping, especially for your loyal customers.

Good

Easy navigation on the site

Super effective products for me and just disappointed because of the promised gifts not received

Good delivery time. But the site is not very optimized because it allows customers to choose gifts and in the end, something else is shipped.

I received my items with a slight delay due to Chronopost. We are not informed of the shipment and some bottles of creams or oils are not of good quality. Personally, I had this case. So overall it's okay but we expect more than that from ht26.

Well appreciated

Some products are not delivered and that's a shame.

Almost perfect! I ordered from London! Received in 2 days! Thank you

I received my order on the scheduled date

The package was not delivered to me and I only received one gift, the moisturizing milk

Good

I have been one of your customers for a very long time and I have always been satisfied with your service. And this week I ordered a few products again and I am more than satisfied. However, regarding the gifts, there is only one out of three that arrived. Would it be possible to send the two missing gifts later? Apart from that, your service is really good!

Good products and good delivery service. I love it!

I received my package on time, the only downside is the shipping costs, it's too expensive, why not use collision or other cheaper carriers.

Ht26 has good products but know how to mix them. As for my order, I expected more gifts.

Very disappointed because the site allows the possibility to choose gifts and in the end, something else is sent.

ht26 serious, order delivered very quickly

I just started using it and I am already satisfied with the scrub, it's really wow

Site not functional for customer complaints.

I have been using HT26 products for months, and I am moderately satisfied, ultimately I do not see the lightening mentioned.

I am 100% satisfied, fast delivery and super good product, I highly recommend

I always receive my orders in the best time. I find that the delivery price is high for Europe. Overall very good and the products keep their promise.

not the expected gift

I was disappointed to see how the package was packed, the products thrown into the box not even a nice crumpled paper on top or small pieces of cork around the products to make it look nice. I usually have beauty product packages delivered even from smaller brands than yours, who take care of their packages before sending them to us. For your products, it's the top, I like it a lot.

Hello, I just started it, I don't have results yet.

Please resume shipments through the relays as it is cheaper for us; please.

I am happy with my order, but I did not receive the 50 ml shower gel.

I used the cream, oil, glycerin, and glutathione gel for 5 days but I'm not reassured because it gives a burning effect on my skin with the shower gel. After using the cream, I scratch my skin because it itches as if there are harmful substances present. I am very disappointed. I don't think I will continue to use your product. Before, I used the Francois Bedon range with no problems. Very disappointed with this price for a bad cream.

Perfect

I called on the phone following an internet order that I had to pick up in store 4 hours away. Plus, the saleswoman was unpleasant!!!

I was wandering to have a clear advice on the effective products

Package well received on the scheduled date

The order is so fast
And you get your products in good condition
And I really like the gifts you offer when making a purchase.
Consequently, the face cream is very small for 26€.

I placed an order on 09/09 that I received on 13/09.
Not only did the order arrive in a catastrophic state, torn box, open etc. (evidence to support); but on top of that, one product was missing!!
So naturally on 13/09 I contacted HT26 with the number I found on Google, they redirected me to 0140511800 supposedly customer service/SAV, which I did.
So I reported my issue to the SAV, they asked me to send an email with the photos as proof, which I did quite simply.
For more than a week I received no response, no follow-up, nor treatment of my issue. So I called continuously, let me tell you that the people who answer the SAV are MORE THAN RUDE in the way they address customers and on top of that hang up when they have no solution, do not listen to the customer's request at all and do not leave any follow-up in the file!
But even better, they constantly have bugs in their ordering software, say they will call the customer back during the day and NEVER do (I have proof of what I am stating)
Today is 14/10 and I still have no response!
So I called this evening at exactly 5:15 PM the SAV, the lady clearly interrupted me and said I quote:

Easy to navigate and find products

Non-existent communication service, you send an email with a concern and no one responds to you. The tracking number is non-existent.

Delivery is okay. Customer service is top-notch