Customer reviews of HT26

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/02/2019 à 13h17 following a purchase from 07/02/2019

Good product, I am satisfied with the good result.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 09/02/2019 à 23h40 following a purchase from 29/01/2019

I have been using HT26 products for over 10 years and I am still very satisfied

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/02/2019 à 14h39 following a purchase from 04/02/2019

What reassures me is that the products are plant-based, and they clean the skin deeply.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/02/2019 à 08h13 following a purchase from 27/01/2019

I received my order on time, but I feel that the shower gel is different from the one I bought months ago

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/02/2019 à 21h16 following a purchase from 25/01/2019

Only the deliveries take time but it's super cool

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/02/2019 à 14h15 following a purchase from 27/01/2019

Everything is ok

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Acheteur Vérifié

Rating: 3 out of 5

Published on 31/01/2019 à 14h55 following a purchase from 25/01/2019

No promotions on all products and shipping costs while it's sales time.
The topifarm 4% glycerin is no longer offered even though I just started it...
Lipstick shade not compliant when choosing different from the cart. Absence of confirmation of the shade at the time of validation. P

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Response from HT26 Published on 01/02/2019

Hello,
We would like to apologize for the inconvenience caused.
During your next order, if there is an error in your cart, do not hesitate to contact us before validating it, we will correct that.
Regarding promotions, we are currently offering different products at reduced prices.
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/01/2019 à 08h50 following a purchase from 18/01/2019

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/01/2019 à 19h08 following a purchase from 16/01/2019

The order arrived on time.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/01/2019 à 22h25 following a purchase from 05/01/2019

Product arrived 4 days later, sea salt spilled in the box and empty bottle next to it... I don't know if it was done on purpose. Personally, I don't find that professional...
The rest of the product well packaged
Thank you
thanks

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Acheteur Vérifié

Rating: 1 out of 5

Published on 21/01/2019 à 22h17 following a purchase from 15/01/2019

Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before

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Response from HT26 Published on 22/01/2019

Hello,
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards

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Acheteur Vérifié

Rating: 1 out of 5

Published on 19/01/2019 à 20h48 following a purchase from 27/11/2018

I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.

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Response from HT26 Published on 21/01/2019

Hello,
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/01/2019 à 23h01 following a purchase from 01/01/2019

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/01/2019 à 15h10 following a purchase from 08/01/2019

Hello correct and very fast and careful delivery but I did not receive the HT26 hat as a gift

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Response from HT26 Published on 17/01/2019

Hello,
We thank you for your comment.
Unfortunately, we are out of stock of hats as gifts.
We must have surely offered you a bath salt and travel-sized products in addition to compensate for this.
Best regards

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/01/2019 à 09h19 following a purchase from 11/01/2019

My product arrived late with a broken pump, and it doesn't work, although the box is very nice I had to transfer the cream into another jar to be able to use it...

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Response from HT26 Published on 17/01/2019

Hello,
Thank you for your comment.
We are sorry to hear that your product was damaged during transport despite the precautions taken before shipping your package.
In case of a problem like this or any other issue, please contact us as soon as possible so we can best address your request.
Best regards

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/01/2019 à 00h53 following a purchase from 27/12/2018

I am very disappointed with my last order

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Response from HT26 Published on 16/01/2019

Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2019 à 23h01 following a purchase from 05/01/2019

Good

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/01/2019 à 12h49 following a purchase from 01/01/2019

Absolutely to be avoided!

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Response from HT26 Published on 15/01/2019

Hello,
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/01/2019 à 21h45 following a purchase from 01/01/2019

Well elaborated, rich in good quality products for all skin types. The important thing is to know which of these goes with yours. It's worth trying.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 07/01/2019 à 21h48 following a purchase from 30/11/2018

This time the service disappointed me a lot. I placed the order on 30.11.2018 and I received it on 7.1.2019 just after validating another order since I had lost all hope of receiving the other. I hope this last one will not be like the previous one, otherwise I will stop using ht26.com.

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Response from HT26 Published on 15/01/2019

Hello,
We thank you for your comment.
During your next order, do not hesitate to contact us to inform you about the location of your package.
Best regards

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Acheteur Vérifié

Rating: 1 out of 5

Published on 07/01/2019 à 11h47 following a purchase from 28/11/2018

Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all.
I will never buy products here again because in case of a problem, there is no possible communication

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Response from HT26 Published on 09/01/2019

Madam,
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/01/2019 à 14h27 following a purchase from 02/01/2019

ok for delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/01/2019 à 23h27 following a purchase from 27/12/2018

Everything went well without any problems.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/01/2019 à 20h18 following a purchase from 02/01/2019

Nothing to report

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/01/2019 à 23h32 following a purchase from 18/12/2018

Well-made site everything is clear.
However when I placed the order I did not receive a confirmation email and I was a bit worried.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/12/2018 à 00h29 following a purchase from 23/12/2018

It depends sometimes, effective like me, the person I had last regarding my order, the first order I made was not sent, I did not receive an email, fortunately I received a competent person who sent me my order, I was very happy, I wish you good luck and the site is very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/12/2018 à 15h22 following a purchase from 25/12/2018

Product is good, waiting for the result on the stains.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 29/12/2018 à 10h38 following a purchase from 20/12/2018

Not good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/12/2018 à 14h09 following a purchase from 10/12/2018

The site is fine, perfect

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/12/2018 à 17h58 following a purchase from 11/12/2018

Very good always satisfied

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/12/2018 à 21h25 following a purchase from 08/12/2018

Top delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/12/2018 à 08h37 following a purchase from 12/12/2018

No comment

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/12/2018 à 13h33 following a purchase from 28/11/2018

The products are well grouped by category, which makes choosing easier. Just a small issue, the shipping costs are too high. For an order to be delivered in Holland, the shipping costs are €18. That's discouraging!

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Response from HT26 Published on 18/12/2018

Hello,
We thank you for your comment.
We are pleased to facilitate your purchases.
We also offer fast delivery within 5 days, package delivered directly to your home.
This justifies the amount of shipping costs.
Best regards

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Acheteur Vérifié

Rating: 3 out of 5

Published on 11/12/2018 à 03h04 following a purchase from 30/11/2018

Pleasant site

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/12/2018 à 21h48 following a purchase from 24/11/2018

I was supposed to receive a hat and a moisturizing milk as a gift but I received nothing!!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2018 à 21h44 following a purchase from 07/12/2018

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2018 à 21h01 following a purchase from 06/12/2018

Packages received quickly with little gifts inside, the product smells good I recommend

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2018 à 02h53 following a purchase from 03/12/2018

Reliable 100% for delivery (USA customer)

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/12/2018 à 22h37 following a purchase from 06/12/2018

My orders always go very well, for now I have no problems, thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/12/2018 à 19h49 following a purchase from 30/11/2018

The site is well designed.

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