HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
For the site I think there is not something messy... but my problem is that for such a large company the products are not covered and when they shop the products flow and it is unpleasant..
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Response from HT26
Hello Thank you for sharing your experience with HT26. First of all, we would like to apologise for any inconvenience caused. When preparing your orders, our team always does everything possible to protect your products and ensure that they arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by redoubling our vigilance. Please do not hesitate to contact us on +33 6 68 91 88 25 with your complaints so that we can find a solution to your satisfaction. Laboratoire HT26 wishes you a good day
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Kady G.
Rating: 4 out of 5
following a purchase from 25/11/2024
Too perfect nothing to say
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Fikaphi H.
Rating: 1 out of 5
following a purchase from 30/11/2024
I haven't received my order. No tracking information.
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Response from HT26
Good day to you Thank you for sharing your experience with HT26. Looking at the tracking of your parcel, I see that you received it on Monday 16 December. I hope you will be satisfied with your order. If you need any further information, please call us on +33 6 68 91 88 25 or email us at [email protected]. We look forward to hearing from you! The HT26 team wishes you an excellent day!
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Allegra M.
Rating: 2 out of 5
following a purchase from 02/12/2024
Order received with an incorrect item and it took a week to get a response on the issue even though I sent an email and called several times. The item was received well afterwards... but still, it was not a very good experience
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Response from HT26
Hello Thank you for sharing your experience with HT26 First of all, we would like to apologise for the inconvenience caused. When preparing your orders, our team always does everything possible to ensure that your order is perfect, and that your products arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by being more vigilant. Also, do not hesitate to contact us at +33 6 68 91 88 25 to share your complaints so that we can find a solution that will satisfy you. The HT26 Laboratory wishes you a good day
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Ibrahim M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very fast delivery hence this rating, let's see the quality of the product.
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Folley Dede A.
Rating: 3 out of 5
following a purchase from 20/11/2024
We don't seem to feel that it's a big brand... because the products are not covered by a label before being closed.. it makes some products flow.. I wonder if this is a counterfeit company.
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Annette N.
Rating: 4 out of 5
following a purchase from 18/11/2024
Nothing to say, the HT 26 products are top-notch, I use topsygel, its glycerin + its shower gel are great....
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Rebecca H.
Rating: 4 out of 5
following a purchase from 24/10/2024
Good product. It works slowly, you have to be patient to see the faded effects of my targeted hyperpigmentation problem at the bottom of my face.
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Astou S.
Rating: 4 out of 5
following a purchase from 19/11/2024
Now satisfied with the preparation range after using other ranges. But I find that the range is too expensive. If not effective after several uses. Fast delivery and the connection is impeccable. I recommend the preparation range to those who want a brown and even complexion.
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Koffi A.
Rating: 4 out of 5
following a purchase from 16/11/2024
Processing time respected
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Olga L.
Rating: 4 out of 5
following a purchase from 04/11/2024
For now I cannot judge I am starting to use it
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Clara A.
Rating: 4 out of 5
following a purchase from 04/11/2024
Fast delivery but expensive I am satisfied with this order
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Elisabeth N.
Rating: 4 out of 5
following a purchase from 14/11/2024
Thank you
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Adjoua D.
Rating: 4 out of 5
following a purchase from 29/10/2024
Delivery is fast
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Ella T.
Rating: 1 out of 5
following a purchase from 29/10/2024
Expire not able to take it
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Tata Fatoumata D.
Rating: 1 out of 5
following a purchase from 27/10/2024
I haven't seen any results
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Ella T.
Rating: 1 out of 5
following a purchase from 04/11/2024
It is very lamentable for a company like HT26 that hides expired products to sell to consumers worse still consumable products when you complain they talk to you about refunds sad and the act posed really I was very disappointed and I personally take charge of discouraging my surroundings about the quality of their products what I experienced with them I do not wish it to my worst enemy if they were here in Canada I would have made a good complaint for scamming customers I have all the evidence with me and I keep it carefully they are not really good people
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Response from HT26
Hello madam First of all, we would like to apologize for the inconvenience caused. But when you reported it, we acted quickly and rectified the situation on one hand, then we compensated you on the other hand. The products concerned have been updated and those you received have been refunded. The HT26 Laboratory is an entity that takes the health of its consumers seriously and is also subject to frequent controls by the DGCCRF. If you need information, we are always at your disposal at 0140185100, at 0668918825 or by email at [email protected]. The HT26 team wishes you an excellent day
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Jessica K.
Rating: 4 out of 5
following a purchase from 23/10/2024
I am satisfied with my order received quickly.
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Aicha S.
Rating: 4 out of 5
following a purchase from 22/10/2024
I ordered the products for my husband and after a month of use he is really satisfied
Thank you HT26!
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Ella T.
Rating: 1 out of 5
following a purchase from 31/10/2024
Trio slimming products received and does not contain the expiration date how to drink something whose expiration date you do not have, I never do
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Response from HT26
Hello madam First of all, we would like to apologize for the inconvenience caused. The HT26 Laboratory is an entity that takes the health of its consumers seriously and is also subject to frequent controls by the DGCCRF. If you need information, we are always at your disposal at 0140185100, at 0668918825 or by email at [email protected]. The HT26 team wishes you an excellent day
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Madeleine C.
Rating: 4 out of 5
following a purchase from 28/10/2024
The site is disorganized
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Charlotte R.
Rating: 3 out of 5
following a purchase from 30/10/2024
Hello,
I have a lot of old spots on my face, I bought intense anti-spot cream and anti-spot lotion with scrub, I have been using it for 2 weeks and so far I have not had any results
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Response from HT26
Hello madam, The HT26 team warmly thanks you for your comment and your loyalty. The HT26 Laboratory indeed brings together a team of five pharmacy doctors, whose products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, durable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide you with personalized advice if needed. The HT26 team wishes you an excellent day
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Jocelyne Katy L.
Rating: 4 out of 5
following a purchase from 29/10/2024
It does its job.
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Response from HT26
Hello madam, The HT26 team warmly thanks you for your comment and your loyalty. The HT26 Laboratory indeed brings together a team of five pharmacy doctors, whose products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, durable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide you with personalized advice if needed. The HT26 team wishes you an excellent day
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Sylvie K.
Rating: 4 out of 5
following a purchase from 28/10/2024
Thank you ht26, keep providing this service to us in Africa, we want to be reassured about the products that come directly from your laboratory to avoid counterfeiting, thank you
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Response from HT26
Hello madam, We warmly thank you for your comment and your loyalty. Although shipping our products to the African continent can be more complex, we will always do everything possible for you to access our services as simply as possible. Also, do not hesitate to contact us at 0668918825 or by email at [email protected], we are always at your complete disposal. The HT26 team wishes you an excellent day
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Fabienne M.
Rating: 4 out of 5
following a purchase from 26/10/2024
It's pure!!
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Djankou D.
Rating: 3 out of 5
following a purchase from 22/10/2024
I added a note but did not see it in my package
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Clara A.
Rating: 4 out of 5
following a purchase from 15/10/2024
Fast delivery even if the shipping costs are too expensive
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Rocxane M.
Rating: 4 out of 5
following a purchase from 30/09/2024
So far I have not yet had the expected result but I persevere
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Response from HT26
Hello madam, the HT26 team warmly thanks you for your comment and your loyalty. The HT26 Laboratory indeed consists of a team of five pharmacy doctors, whose products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, sustainable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
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Denis P.
Rating: 4 out of 5
following a purchase from 09/10/2024
Speed of delivery.
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Emmanuella M.
Rating: 1 out of 5
following a purchase from 06/10/2024
The carrot milk HT26 this time is not good, the quality mediocre, it burns my skin when I apply it
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Response from HT26
Hello madam, the HT26 team apologizes for the inconvenience caused. The HT26 Laboratory brings together a team of five pharmacy doctors, our products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, durable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
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Ghislaine N.
Rating: 1 out of 5
following a purchase from 06/10/2024
I received an order and coincidentally the 2 soaps from the 2 ranges I ordered were missing and an oil announced as a 'gift'. I hope this problem will be resolved as soon as possible
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Gisele M.
Rating: 4 out of 5
following a purchase from 22/09/2024
Nothing to say, very good quality but mixed feelings as the delivery takes time to arrive.
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Ronnie T.
Rating: 3 out of 5
following a purchase from 03/10/2024
A bit of speed in processing orders and thank you for responding when we try to contact you
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Rachel Cecile T.
Rating: 1 out of 5
following a purchase from 22/09/2024
I have not noticed any change in the brown spots or my complexion. It has been 10 days of use. So I regret my money spent in vain.
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Response from HT26
Hello madam, the HT26 team apologizes for the inconvenience caused. The HT26 Laboratory consists of a team of five pharmacy doctors, our products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, sustainable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
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Mariéme K.
Rating: 3 out of 5
following a purchase from 19/09/2024
Fast delivery
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Paul P.
Rating: 1 out of 5
following a purchase from 15/09/2024
Hello, I am a bit frustrated because I did not receive the facial brush. Otherwise, the products are satisfactory and the delivery is quick.
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Mélanie O.
Rating: 4 out of 5
following a purchase from 25/09/2024
Good products. A bit expensive
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Emilie M.
Rating: 4 out of 5
following a purchase from 13/09/2024
It's okay but could be improved
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Emma K.
Rating: 1 out of 5
following a purchase from 17/09/2024
Really disappointed, despite my calls to express my dissatisfaction due to the delivery of my order, I have not received a favorable response!
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Response from HT26
Hello madam, the HT26 team apologizes for the inconvenience caused. The HT26 Laboratory consists of a team of five pharmacy doctors, our products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, sustainable, and progressive. Moreover, we always strive to handle your possible complaints fairly. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
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Emma K.
Rating: 1 out of 5
following a purchase from 18/09/2024
I am disappointed with my delivery, it has now happened twice that I received other products instead of the prescription products that I have been used to ordering for years! It's really a shame!
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