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A
Rating: 1 out of 5
A mediocre customer service. No follow-up. False advertising, this is the first and last time I order from this site.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 2, 3 and 4 stars
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Rating: 1 out of 5
I was not at all satisfied with this delivery, I was sent a bottle with a broken cap, the glycerin was leaking, there wasn't even any tape; anyway I sent the photos and no one responded.
It's a shame that I can't rate you zero
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It's a shame that I can't rate you zero
A
Rating: 2 out of 5
Delivery too long... a week for a delivery is excessive!!!
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A
Rating: 4 out of 5
Very practical and safe.
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A
Rating: 4 out of 5
Fast delivery. Very good
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A
Rating: 4 out of 5
fast delivery as usual.
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A
Rating: 1 out of 5
Catastrophic product I lost all my hair
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Response from HT26
Hello,
We are devastated to read your review.
You purchased the Dark & Lovely medium relaxer kit from L'Oréal. These are products that have been tested and have several years of marketing behind them.
This kind of problem can occur when the product has been left on for too long.
I will contact you tomorrow to give you the Dark & Lovely customer service number.
Best regards,
The HT26 team
We are devastated to read your review.
You purchased the Dark & Lovely medium relaxer kit from L'Oréal. These are products that have been tested and have several years of marketing behind them.
This kind of problem can occur when the product has been left on for too long.
I will contact you tomorrow to give you the Dark & Lovely customer service number.
Best regards,
The HT26 team
A
Rating: 1 out of 5
I had to call 10 times for the delivery address to be changed - my request was never taken into account... disappointing
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Response from HT26
Hello,
We are sorry but when you reported the error, the package had already been sent.
We obviously reported the modified address to La Poste but they could not do anything.
Thank you for your understanding.
Best regards,
The HT26 team
We are sorry but when you reported the error, the package had already been sent.
We obviously reported the modified address to La Poste but they could not do anything.
Thank you for your understanding.
Best regards,
The HT26 team
A
Rating: 4 out of 5
Impeccable
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A
Rating: 4 out of 5
Nickel
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A
Rating: 4 out of 5
Just received the order. Everything in good order and shipment was satisfactory.
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A
Rating: 4 out of 5
A bit slow
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A
Rating: 4 out of 5
VERY FAST DELIVERY
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A
Rating: 3 out of 5
I am really disappointed, I have been using HT26 products for several months, I see no change and my skin is darkening. It's really throwing money away, tired
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A
Rating: 1 out of 5
Disappointed with the packaging which shows great indiscretion. A neutral packaging would be more appropriate.
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A
Rating: 4 out of 5
Good site, good products
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A
Rating: 1 out of 5
The day I ordered on your site, my money was stolen from my account and yet I had doubts about the reliability of your site
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A
Rating: 4 out of 5
To recommend
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A
Rating: 3 out of 5
I had requested a pen instead of wipes, I received the wipes and the pump has no tube so it's impossible to use it
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Rating: 3 out of 5
It is a very good store in terms of variety and quality of products. But the prices are a bit high. They do not offer shipping deals outside of France and shipping costs are very expensive, especially for countries within the European Union.
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A
Rating: 1 out of 5
I just started using the product, please wait a few weeks. Thank you
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A
Rating: 4 out of 5
The delivery was not immediate, refer to emails.
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A
Rating: 3 out of 5
Good
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast and reliable
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A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
All the ordered products arrived well, but I had to go to the post office which is about 30 km away to pick up my package. Yes, they missed me at home, but please choose the closest post offices possible. I paid online to be delivered to my home anyway. So, I did not want to travel any distance to get my package or at least the shortest distance possible. Thank you.
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A
Rating: 3 out of 5
Very serious
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
I did not receive my entire order, missing one product. I ordered 2 toothpastes and only received one. A bit disappointed with my order, complaint made by phone, still waiting for a response.
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A
Rating: 4 out of 5
Hello, 3 days ago I started my treatment with HT26 products, I will let you know if it works in 2 weeks. I received my package without any problem and the gifts.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
good but you need to know the products otherwise you get lost
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Rating: 3 out of 5
First, they promised me gloves, I received nothing and the bottle of exfoliating shower gel was open and some spilled, what a shame
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A
Rating: 4 out of 5
Cool
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
the program was well designed, however please improve the royal white page because we can't read the reviews.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
this oil dries out the skin
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