Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2016
the site is good, that's not the problem, I really liked the tutorials for bleaching Brazilian strands and closures. and for applying the lace.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2016
good site, despite some bugs, it's okay otherwise
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2016
The glue does not last long enough or it's me who doesn't know how to use it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2016
well packaged, fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2016
The site is clear and easy, delivery on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2016
We don't always find what we want on the website
More choices in store in Paris
Not easy for us who live in the provinces
It took several weeks to see the product I wanted
Can do better on this point
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2016
Very good site but only offers one shipping method, the post is too expensive but not very competent. I didn't pay to pick up my package at the post office, what is my address for?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2016
Fast and reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2016
Very happy with the brand in general and the site, their customer service and their products. I have never had any problems of any kind with their products or their service..., thank you for your good work!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2016
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2016
Very poor customer service. Will never order from them again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2016
It's okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2016
Very good product and arrived in a short time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2016
The site is good but sometimes we don't find certain products that we have bought before.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2016
It's a user-friendly site. You can easily find the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2016
quite precise
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2016
I spent hundreds of euros with them over two years, and I don't see any real results.
Otherwise, the packaging and delivery time is interesting.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2016
efficient and practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2016
My only problem is that the site promotes lightening products too much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2016
Cool
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2016
I find that this site no longer respects its commitments (it was not like that before), you are told that your delivery is made within 48 or 72 hours and when you place an order you have to call them several times and moreover they do not have the kindness to acknowledge their mistake and tell you that your order has not been processed or shipped, they insist that your order has been shipped and promise to communicate the tracking number to you. I find this attitude deplorable as it only tarnishes the image of this site.
NB: I placed a new order on Saturday, April 30 and until today I have no news of this order because I have not yet called Ht26.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2016
The prices of some products are a bit high compared to the catalog
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2016
The site is very good but the after-sales service is non-existent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2016
I love ht26 products. The only downside is the very small volume of some products that are expensive too
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2016
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2016
it's been almost 2 months since I placed my order. I placed the order on 29.3.2016. now it's 4.5.2016. can this be a scam or what.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2016
Improve....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2016
Very good site. You can order with complete confidence.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2016
The site is simple and well-structured. One can easily find their way around
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2016
The smell is not very pleasant... no results yet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2016
The products are in line with what we see on the site. Delivery is quite fast. But I would like to give some discount vouchers to regular customers sometimes.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/03/2016
The Face kit does not work at all, I end up with a dark face and a light body. The body lotion is perfect, I appreciate it a lot. When I received the products, the night cream was spilled in the package, I lost more than half. I wrote but until today no one has replied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2016
Not bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2016
Good quality product but does not meet all my expectations as I have darkened a lot on my face and neck. The products clean but do not lighten me at all. I am not looking for a very light complexion but a slightly light and fresh complexion. I have darkened a lot and in some places it is dark so I plan to order a lightening lotion I don't know where?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2016
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2016
I didn't like the product, I used it only once. It seems like there are little seeds in the carrot milk.
The 90 lotion also burned my face. I had to use natural shea butter which hydrated my face. Now it's starting to get better. I don't want to use this product anymore. And I paid €30 to pick up the package at the post office. However, I had used royal 8 years ago and I liked it well.
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2016
I noticed that the products cost me much more than in stores
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2016
Mobile version not very practical for menu unfolding and navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2016
Not too satisfied because of a false purchase of Brazilian hair that cost me a lot, so I trusted the HT26 store, very disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2016
Still haven't found a product that meets my expectations. Delivery and deadlines remain correct.
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