HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Sometimes I receive different products than the items ordered, like now. Or I do not receive all my ordered items.
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Response from HT26
Hello madam. We thank you for sharing your experience with HT26, and we apologize for the inconvenience caused. We always strive to work to your satisfaction. After contacting you, we confirm that the glycerin ordered was indeed out of stock, and we replaced it with glycerin that was equivalent to this one (both in terms of formula and price), with your agreement obtained during a subsequent phone conversation after sending your order. However, we acknowledge that we made a mistake regarding the Body Milk sent compared to what you received, and we confirm that it has been resent to you. If you need advice or various information, do not hesitate to contact us at +33668918825, +33140185100, or write to us by email at [email protected]. The HT26 team wishes you an excellent day.
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Linda K.
Rating: 4 out of 5
following a purchase from 05/09/2024
Satisfied!
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Momuluh Q.
Rating: 3 out of 5
following a purchase from 05/09/2024
Average delivery time with correct products. No long waits. Downside: website difficult to navigate. Please attach pictures alongside text when describing products in sets. Give the option to add a specific product found in the set without having to navigate the website all over again. This will encourage extra purchases within a set of products.
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Sy H.
Rating: 4 out of 5
following a purchase from 24/08/2024
Very fast delivery
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Amy M.
Rating: 3 out of 5
following a purchase from 22/08/2024
The cap of the aloe vera oil broke in less than 2 days. The body cream and soap are great but the oil is so-so.
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Ines K.
Rating: 1 out of 5
following a purchase from 30/08/2024
I ordered on August 30 and until today my order has not been shipped and I contacted customer service and I have no response so far.
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. As soon as we received your order, we prepared and shipped it. The tracking of the package indicates that it has been delivered to you. However, we have still received your emails following this. We do not doubt your word, and we have responded to you via the customer service email channel. We are still waiting for your response so that we can find a solution for you. Thank you for your understanding. The HT26 team wishes you an excellent day.
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Hassina I.
Rating: 2 out of 5
following a purchase from 29/08/2024
Order for €115 just a small Wax soap as a gift and not even the card indicating the name of the person who prepared the package. The products are still good but the little attentions are starting to disappear.
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Ines K.
Rating: 1 out of 5
following a purchase from 29/08/2024
My order has still not been shipped, it's already been a week since I paid. I wrote to customer service and no one is responding to me.
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. As soon as we received your order, we prepared and shipped it. The tracking of the package indicates that it has been delivered to you. However, we have still received your emails following this. We do not doubt your word, and we have responded to you via the customer service email channel. We are still waiting for your response so that we can find a solution for you. Thank you for your understanding. The HT26 team wishes you an excellent day.
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Mireille B.
Rating: 4 out of 5
following a purchase from 15/08/2024
It might be interesting to have details on which skin type corresponds to each product. But that is certainly asking for more than necessary.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Our products are formulated by a team of five pharmacy doctors who carefully select plants and vitamins for their quality and effectiveness. All our staff members available to advise you have been trained by this same team of pharmacists and are at your disposal to inform you and provide you with the information you will need. You can contact them at +33 6 68 91 88 25, at +33 1 45 23 12 14, or for any order-related inquiries, contact customer service at +33 1 40 18 51 00 or by email at [email protected]. The HT26 team wishes you an excellent day.
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Monique T.
Rating: 3 out of 5
following a purchase from 24/08/2024
My order has still not been delivered
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Célestin Provincial D.
Rating: 3 out of 5
following a purchase from 12/08/2024
I did not receive the additional purchase gifts as is often the case.
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Sarah Lise M.
Rating: 1 out of 5
following a purchase from 09/08/2024
The HT26 space is very user-friendly, you can find all the products you are looking for according to your taste but you can choose, place the order without being delivered, what is the point? Should we understand that it is exclusive to France?
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Laurence N.
Rating: 4 out of 5
following a purchase from 08/08/2024
Good product
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Marie A.
Rating: 1 out of 5
following a purchase from 15/08/2024
Ht26! mentioned in my invoice that in my order I would have testers as gifts, but I received nothing they mentioned, so I am unhappy
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Déborah S.
Rating: 4 out of 5
following a purchase from 05/08/2024
Delivery problem but resolved by an HT26 advisor. It is pleasant to know that you are attentive to your customers.
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Hornella N.
Rating: 1 out of 5
following a purchase from 03/08/2024
The soap does not suit my skin I now have so many pimples on my face
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Philomène M.
Rating: 1 out of 5
following a purchase from 12/08/2024
Hello. I liked the promptness of the delivery.
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Philomène M.
Rating: 4 out of 5
following a purchase from 10/08/2024
The order was delivered on time. Thank you. No breakage
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Mbalou C.
Rating: 4 out of 5
following a purchase from 07/08/2024
The navigation was good, the customer service was perfect, I would like to order this product again with this company, thank you for the service
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Hervé A.
Rating: 1 out of 5
following a purchase from 19/07/2024
I have not received my order, I will give you a maximum of one week, after that I will file a complaint, because my account has been debited
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Response from HT26
Hello sir, Thank you for sharing your experience with HT26. First of all, we apologize for the inconvenience caused. However, we have not received any contact from you that would have alerted us to the situation and allowed us to resolve it quickly. We were informed thanks to this review you left us. Moreover, the tracking of your package indicates that you have indeed received it. We do not question your claim of non-receipt but we must create a complaint file with Chronopost. We are taking the situation in hand immediately. We will also contact you, but do not hesitate to reach out to us at 0668918825 in case of problems. Thank you for your understanding. The HT26 team wishes you an excellent day.
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Merijie S.
Rating: 1 out of 5
following a purchase from 23/07/2024
I have never received the package despite my numerous reports I have never had a response.
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Response from HT26
Hello madam, First of all, we would like to thank you for sharing your experience with the HT26 Laboratory, and we apologize for the inconvenience caused. Indeed, your package was returned to us because it seems according to the carrier that the address corresponding to the order was incorrect or incomplete. The transport service therefore dropped your package at a relay point near your home and informed you several times in a row, without any response from you. After a week spent at the pickup point, your package was returned to us. We have therefore taken the necessary steps to resend it to you. We thank you for your patience and kind understanding. The HT26 team wishes you an excellent day.
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Véronique Carine N.
Rating: 3 out of 5
following a purchase from 15/07/2024
I thought I would be delivered the next day and it actually took a few days.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2024
Because I am writing to report a breakage in my order today, no reaction from your services while I sent you the photos
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We sincerely apologize for the inconvenience caused. We have indeed contacted you to know the details of your dissatisfaction and to get more information about the products that were damaged. Following this, we have resent the damaged products, which you should have already received. We will be more vigilant in the future regarding the protection of our products during shipping to prevent such situations from happening again. The HT26 team wishes you an excellent day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2024
Easy navigation. I have received my order. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2024
All good with my order, I’ll let you know the result after using it for some time, thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2024
I am 2 weeks into using it and I don't see any change I still have pimples on my face and body and my skin is dull
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Response from HT26
Hello madam We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates natural and quality products, based on carefully selected plants and vitamins for their effectiveness. These products, which are as natural as possible, offer lasting but gradual results. The results will also depend on your skin type and what you have used before HT26 products. For any advice or questions, we invite you to contact us at 0140185100 or 0668918825, we are at your complete disposal. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2024
I received my order and I was so excited to open it only to start crying after realizing that one big bottle and small face toner were broken. I still don’t understand how HT26 didn’t put in anything to secure the bottles!! Poor packaging
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Response from HT26
Good morning my dear, We thank you for sharing your experience with HT26 Laboratory. First of all, we apologize for the inconvenience. Indeed, we called you about this situation and we sent you other products, with strong packaging. Don't hesitate to call us at 0668918825, or 0140185100 if you have any questions or problems, we will be at your disposal to answer your questions. The HT26 Team wishes you a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2024
I have received my package. But like my last order, I received the 500ml cream instead of the 500ml milk. And the transparent whitening soap instead of the purifying whitening soap: see attached photo. 'I would like to know what is happening with this range and its box?
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We apologize for the inconvenience caused. Indeed, we have contacted you and we have resent the product that you actually ordered. However, regarding the White Essence range, some products like the Whitening Soap are out of stock. That is why, for many months, we have modified the Box and replaced the missing products. Everything is indicated on the website www.ht26.com, where you can find all the information you need, and we invite you to consult it before placing an order. We are also at your disposal to answer your questions or provide advice at 0140185100 or 0668918825. The HT26 team wishes you an excellent day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2024
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2024
Well I like it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2024
The site is super easy to navigate, the order was delivered very quickly, the products arrived in good condition.
The customer service called me to inform me that one of the products was missing and offered to replace it.
I am completely satisfied with my products except for the anti-spot cream for the face, I find it very good in terms of texture and results on my face, my skin is so soft!!! My complexion is starting to even out, the only downside is the smell…
That said, the rest of the products smell very good, the shower gel is a treat, the soap is not to mention, the skin is clear without tightness, the creams and oil are very easy to use. It's true, it's a bit expensive but I prefer to invest in these effective products for me and pay the price rather than trying cheaper ones and paying the consequences later, in short, I am satisfied…
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2024
Well, I can't give the deserved star yet since I bought it, there hasn't been much effect on me, maybe I should wait a bit longer, I will come back to you at that time, best regards.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Please know that our team of pharmacy doctors formulates our products based on plants and vitamins, ingredients selected for their quality and effectiveness. Our products allow you to achieve progressive, but natural and lasting results. Do not hesitate to contact us at 0140185100 or 0668918825, we are at your complete disposal to answer your questions and advise you if necessary. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2024
Hello, I have been using the serum and the multi-lightening face cream for 2 weeks and I am happy with the result, the dark spots on my face are fading and my complexion is becoming cleaner and brighter. I have oily skin and this range suits me perfectly. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2024
It's very good.
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Response from HT26
Hello, Thank you for your order with HT26. We are delighted to hear that you had a positive experience. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you again soon. HT26 Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2024
Fast delivery, the products seem to be of quality. To see in the long term.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2024
The cream preparation made my complexion darker, where is this lightening, mattifying effect, blah blah, on the contrary I have become darker and darker. I am very disappointed, it's money thrown out the window.
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Response from HT26
Hello madam, We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates our products based on carefully selected plants and vitamins for their quality and effectiveness. Please note that each product line is designed to meet different needs and corresponds to different skin types. That is why we recommend consulting our experts before placing an order, to guarantee you a satisfactory result. We invite you to contact us at 0140185100, at 0668918825, or by email at [email protected], we are at your complete disposal to advise you and answer all your questions. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2024
Easily accessible!
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Response from HT26
Hello, The goal is to allow you to easily do your shopping. We thank you for your feedback. Thank you. Best regards, Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2024
I ordered the anti-spot lightening topsygel milk but I received the light complexion topsygel milk.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Regarding the Topsygel lightening milk, it has indeed undergone some modifications to its packaging for marketing reasons, and we have indeed marked 'light complexion' instead of 'anti-spots'. However, we confirm that the formula is exactly the same and that consequently, the results are also the same. So do not worry, this product will still help you fight against spots as well as their appearance. If you have any questions, do not hesitate to contact us at 0668918825 or 0140185100, we are at your complete disposal. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2024
Hello, I did not receive the product that I saw in the photo.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Following our phone conversation, we confirm that the Topsygel Serum, the one you ordered, has undergone some modifications to its label for marketing reasons. Indeed, the label of this product no longer mentions 'anti-spots', but we confirm that the formula has not changed, it remains perfectly identical, which means that the benefits of the product remain the same and that it still fights against spots as well as their appearance on your skin. We thank you for your understanding. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2024
I bought products and mistakenly paid the shipping fees twice and since then I have been chasing them for a refund.
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Response from HT26
Hello madam, As a reminder, you placed two orders at the same time to Senegal, and we suggested combining these two orders to save on shipping costs. Indeed, you pay a total of 40 euros for shipping to this destination, but we pay more for that. We confirmed that we would refund you the shipping fees when we received the DHL invoice for the transit of your package. To date, this is still not the case. But we confirm once again, despite our many exchanges, that you will be refunded shortly for the difference between the amount you paid and what DHL charged us. We thank you for your patience and understanding. The HT26 team wishes you an excellent day.
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