HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Hello Madam, you were delivered on March 12, please update your complaint.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2024
A good site even though I regret the lack of product renewal. You know the age of people evolves, so products need to be adapted to their skin.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2024
Hello, the lightening milk did not have the same color as the one I bought in another store. This is my first order. Thank you. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2024
I really like the HT26 products.
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Response from HT26
Hello, We sincerely thank you for trusting us and for sharing your comments. Best regards, The HT26 customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2024
The Pot 90 is not the same. The consistency is very light and I am thinking of not buying again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2024
The after-sales service is excellent, there is no doubt about it.
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Response from HT26
Hello, Thank you for this feedback. I am sincerely happy to learn that our work and efforts to satisfy you have been appreciated. Best regards, The HT26 customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/02/2024
It dries my skin too much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2024
Hello, I can't place my orders. Where does the problem come from, please? Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2024
I really like some of their ranges.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2024
Fast delivery of course, but the packaging of the Glutathione cream needs to be reviewed, I received it opened with an unimaginable amount of cream taken, disregarding hygiene rules and respect for the customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2024
Fast delivery, the products are carefully packaged, quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2024
I am really happy with the speed, really satisfied with the products, very effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2024
Fast service, impeccable package. No issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2024
Good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2024
Hello, the body lotion I received does not have the same effects as the one I received previously. That one made my skin yellow while the other gave me a clear white and hydrated complexion. Moreover, the massage oil that was part of the gifts was missing.
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Response from HT26
Hello madam, Our products are formulated with plants and vitamins, which are carefully selected for their quality. On the other hand, the results of our products are durable but progressive. The color left on your skin is the result of a poorly applied product that did not penetrate well. Finally, we note that each of your orders is subject to a complaint, and that you keep your products even though we send you new ones, in order to satisfy you further. We will contact you to clarify the situation. Thank you for your understanding. Best regards, The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2024
Satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2024
The site is no longer simple, clear, and easy for customers as before. - Unfortunately, the site has huge problems sending emails in case of forgetting the password for one's account. - The online support to recover the account was okay on the second attempt resulting in the recovery of the account.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We have taken your dissatisfaction into account, and we will do our best to improve these elements. On the other hand, do not hesitate to contact us at 01.40.18.51.00 or 06.68.91.88.25 if you have any questions, we are at your disposal. Best regards, The HT26 team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2024
Their site is not understandable for everyone, but the products are of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2024
Very good and fast service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2024
My order was delivered with satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2024
For now, I haven't used the milk yet.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2023
Already the current logistics team is not doing its job properly. My package has been resent 2 times for the same address issue... It is unacceptable for a package to be sent without an address. You agree with me that before validating the order, all information is verified... and even when the package is resent, no application on the packaging. Before you secure the bottles, which is no longer the case. Two bottles from my order broke. Who will reimburse me? In addition to that, I receive an email saying: > :). :) :) :) lol As of today, I unsubscribe from your service of incompetence.
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Response from HT26
Hello madam, You made a mistake in your address, and we have borne the transport costs more than twice. Your cordiality and politeness have always been lacking in your complaint, while we were at your complete disposal, and we did what was necessary to arrange the situation. The logistical error comes from you, and we have fulfilled our part of the contract. Moreover, this last one never mentioned the fact that you received broken caps. Thank you for your understanding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2024
Cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2024
Satisfied and fast service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2024
The products are good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2024
My only problem with ht26 service is the delivery, they don't provide tracking details of orders which makes it very difficult to know when your orders would be delivered.
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Response from HT26
Hello my dear Thank you for sharing your experience with HT26. We note your dissatisfaction, and will try to resolve the situation as best as possible. We also offer you our sincere apologies. However, you automatically have access to your tracking by connecting to your HT26 space. Best regards HT26 Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2024
I just bought the products, so I'm still testing! I still noticed that the smell of the cream is not pleasant! The shower gel, on the other hand, smells super good. I will come back to give my opinion on the effectiveness of the products in a month!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2023
I pay for delivery but I have to go pick it up kilometers away. What a shame!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2023
Easy, I was able to easily find what I was looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2024
For now, I observe a little relief for my skin.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2023
I received my order very quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2023
There was no email to confirm the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2023
Good in any case
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2023
Reliable site and very fast delivery
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Response from HT26
Hello, We sincerely thank you for sharing your experience with HT26. Don't hesitate to contact us at 06.68.91.88.25 or 01.40.18.51.00, we are at your disposal. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2023
The product no longer has the same color. Initially, it was brown and now it's white. I wish it were brown. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2023
Color, texture, and smell different from what I usually receive but I hope it's the same.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2023
Great site that I am delighted to have discovered completely by chance. There are some really interesting products. Order arrived very quickly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2023
Your rating is VERY BAD... I did not receive my order. The phone number linked to the address does not work. I don't know what to do... I spent 127 euros... I feel robbed..
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Response from HT26
Hello, The tracking of your package indicates that you received it on December 26 (so no delay error), the proof is that it was the subject of a complaint from you because the package was 'incomplete', you indeed only received 2 products, having ordered a set including 6 products. We always show honesty regarding the acknowledgment of our mistakes, but admitting that we forgot to include more than half of the ordered products when your package weighed 2.6 kg when it left our premises (an Action-Stains set weighs between 2.5 kg and 2.9 kg depending on the gifts distributed, the weight of the box...) is unthinkable. Thank you for reviewing your complaint. Best regards. The HT26 team wishes you a pleasant day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2023
Satisfied
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